Front Office Receptionist – Nairobi
Responsibilities
The Front Office Receptionist will
welcome guests as they arrive at the hotel. Your duties include checking guests
in and out, issuing keys, taking reservations by telephone or email, preparing
bills and dealing with payments. You provide guests with information, answer
their queries and deal with complaints.
Responsibilities
The Front Office Receptionist reports
directly to the Front Office Supervisor.
The Front Office Receptionist is
dynamic and efficient, and serves all guests with a professional, warm and
positive attitude.
She/he will welcome guests as they
arrive at the hotel and ensure to provide assistance at all times.
The Front Office Receptionist shifts
rotate 24 hours a day.
Qualifications, Characteristics & Experience
·
Vocational Diploma or Degree in Hotel
Management school, or general Business School.
·
English is essential, with a second
language a huge plus.
·
Clear speech with excellent verbal
and written communication skills.
·
A polite manner.
·
A high standard of personal
presentation.
·
A good telephone manner.
·
Exceptional customer service skills,
patience and tact.
·
The ability to be calm and well
organized, even when working under pressure.
·
MS Office and IT skills.
·
The ability to handle cash,
credit/debit cards and foreign currency.
·
Some secretarial and keyboard skills.
·
Sales acumen and ability.
·
Accurate and able to pay attention to
detail.
·
Ability to operate standard office
equipment
Qualifications / Skills / Experience
·
O level/ KCSE Certificate
·
Certificate/Diploma in Front Office
operations
·
2 Years’ experience in Front Office
in at least 4-star hotel
·
Strong organizational skills
required.
·
Must be fluent in verbal and written
English.
·
Must have attention to detail.
·
Good customer service skills
If you meet the said requirements and
are passionate enough to build a career in the hospitality industry, please
send your application in confidence by email attaching your detailed latest CV
to:
Human Resource Manager
hr@kingfishernest.com