Assistant Manager

Reports to: Hotel Manager

Department: Management

Title of immediate supervisor: Manager Jumuia Resort

Job Ref: AM- JL

Overall assistance of the operations and management of the Hotel

Responsibilities

· Assist the Hotel Manager in supervision of day-to-day operations.

· Monitors the performance of food and beverage through the efficient maintenance of control procedures established by the company.

· Calculates and generates daily food cost reports to Management and Chef.

· Receives and resolves or assists the Hotel manager in resolving guest complaints and service recovery process.

· Liaises with purchasing team as well as chefs to ensure accurate costing for food and beverage

· Ensures accurate preparation of all paperwork associated with the movement of all food and beverage stocks to outlets

· Monitors food and beverage performance through analysis of daily food covers, sales and cost reports

· Undertakes stock takes and produces food stock summaries

· Controls food and beverage budget expense lines by ensuring they prepare P&L account for each conference account.

· Monitors variances in Food and Beverage stocks and reports any suspected pilferages. Assist the Hotel Manager in in all aspects of business planning.

· Takes a proactive approach to activity concerned by Cost Control, anticipating potential opportunities.

· Ensures Food and Beverage and Conference numbers and Revenues are captured by the system.

· Provide effective leadership to hotel team members.

· Performs sudden audits on rooms and public area cleanliness and other operating areas

· Delivers to tight deadlines

· All Other duties as assigned by management from time to time.

Qualifications

· Degree and Diploma in Hotel Management or Similar Field

· Atleast 5 years experience in Managing Operations of a Hotel with strong emphasis in Food and Beverage.

· Must have worked in a similar position for at least two years

Other Competencies/Abilities/Skills Required

· Strong and confident personality coupled with the ability to work as part of a team

· Strong management skills,

· ability to appropriately assign or delegate work and authority to others in the accomplishment of goals

Senior Resource Mobilization Officer

Reporting to the Programs Director, the incumbent is responsible for providing leadership in the resource mobilization strategy in response to the emerging opportunities and challenges. The incumbent will serve as the resources mobilization focal point for NCCK Programme activities and operations.

Responsibilities

Development of a Resource Mobilization Strategy/Policy

· Facilitate the development of a NCCK Resource Mobilization Strategy that ensures there is a clear, systematic, predictable and well-coordinated approach to soliciting, acquiring, utilization, management and reporting funding from development Partners.

· Work with each staff responsible for Thematic/Result Areas to identify key funding gaps both in relation to Head Office and Regional Offices;

· Develop a 5-year funding needs assessment for NCCK

· Develop a Resource Mobilization Manual that includes standard operating procedures and processes; and define the direction of resource acquisition and utilization.

· Establish a Framework for Dialogue with Development Partners and local partners

Operationalization of the Strategy/Policy

· Lead the implementation of the Resource Mobilization strategy developed for NCCK Programmes.

· Establish and implement strategies and approaches that mobilize local resources

· Proactively identify funding opportunities, as soon as or ideally before they become public knowledge.

· Constantly scan the horizon, network and solicit donor intelligence and share information on donor profiles (policies, preferences, geographical focus),

· Develop and Strengthen Partnerships for Joint Proposal Writing especially with credible organizations in the country.

· Organize resource mobilization events e.g. Donor Round Tables.

Communications and Information Flow on Resource Mobilization

· Improved communication and information flow by developing an information by developing an information package outlining NCCK capability statement, structure, focus areas, past experience, case studies, contextual analysis etc. to help address information gaps and improve awareness about its existence and operations.

· Establish a Knowledge Management System witha repository for donor profiles, proposal templates and NCCK information. Modules on proposal writing could also be included.

· Increase the Use of NCCK Official Website as a premier vehicle for communicating to external audiences, including potential donors. Give input to the website administrator and provide services and tools to facilitate donor decision-making; including contact details for senior programme staff; develop and implement a standard operating procedure (SOP) for updating, posting and renewing information on the website.

Capacity for Resource Mobilization

· Build staff capacity on resource mobilization at all levels, including development of tools and skills to aid staff in resource mobilization.

· Clarify Roles and Responsibilities by clearly articulating and describing the roles and responsibilities for staff in resource mobilization at various levels i.e. national, regional and county.

· Internally, build a case for Resource Mobilization by sensitizing staff on the proposition for mobilizing resources; and getting key individuals to understand and fully embrace the concept and the roles and responsibilities associated to resource mobilization.

· Build the capacity within NCCK Secretariat team and strengthen the skills needed to generate additional funding.

Donor Relations

· Maintain relations with donors and ensure they are informed on important operational Issues.

· Actively liaise with NCCK service departments, particularly with Finance and Operations to ensure proper allocation to overheads and ensure consistent flow of information to donors.

· Analyze proposals and finalize negotiations for contributions.

· Provide appropriate follow-up on all pending matters related to expenditure and monitor the fulfilment of all contractual obligations.

· Identify/define potential Funding Scenarios from which the program can be redirected (e.g. best, medium, worst cases, etc.)

Undertake any other assignment as may be directed by the Management from time to time.

Qualifications

Level of Education/Academic Qualification

· Bachelor’s Degree in Social Sciences or its equivalent from a recognized University

· Diploma in Project Management is an added advantage

· Master’s Degree in Social Sciences is an added advantage

Other Competencies/Abilities/Skills Required

· Ability to plan and organize work programme; ability to work with minimum supervision under own initiative; tact and ability to work harmoniously with people of different national and cultural backgrounds; demonstrated problem solving skills ability to conceptualize issues, think in abstract terms, and analyze numerical data.

· Excellent analytical, communication and writing skills.

· Strong management and leadership skills.

· Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook).

· Skill in developing sources for data collection; good interpersonal skills; ability to work in a multi-cultural team environment.

· Knowledge of national and county level context in relation to NCCK thematic/result areas.

· Ability to work well with others and develop and maintain compatibility among programme staff, consultants, partners and beneficiaries.

· Strong planning and organizational skills.

· Working knowledge of churches and church related institutions.

· Highly motivated team player, with strong interpersonal skills and ability to network and to maintain close and collaborative relations with donor partners.

Relevant Job Experience

· At least three to five years’ experience in the development sector, preferably in international, development donor assistance programmes, fundraising, resource mobilization, UN system operations

· Experience in partnership building, capacity building, networking and donor relations

· Experience in project management.

· Fluency in English language and working knowledge of Kiswahili is crucial.

Resort Manager

Reports to: Hotel Manager

Department: Management

Title of immediate supervisor: Manager Jumuia Resort

Job Ref: RM- JGHN

Overall assistance of the operations and management of the Hotel

Responsibilities

· Assist the Hotel Manager in supervision of day-to-day operations.

· Monitors the performance of food and beverage through the efficient maintenance of control procedures established by the company.

· Calculates and generates daily food cost reports to Management and Chef.

· Receives and resolves or assists the Hotel manager in resolving guest complaints and service recovery process.

· Liaises with purchasing team as well as chefs to ensure accurate costing for food and beverage

· Ensures accurate preparation of all paperwork associated with the movement of all food and beverage stocks to outlets

· Monitors food and beverage performance through analysis of daily food covers, sales and cost reports

· Undertakes stock takes and produces food stock summaries

· Controls food and beverage budget expense lines by ensuring they prepare P&L account for each conference account.

· Monitors variances in Food and Beverage stocks and reports any suspected pilferages. Assist the Hotel Manager in in all aspects of business planning.

· Takes a proactive approach to activity concerned by Cost Control, anticipating potential opportunities.

· Ensures Food and Beverage and Conference numbers and Revenues are captured by the system.

· Provide effective leadership to hotel team members.

· Performs sudden audits on rooms and public area cleanliness and other operating areas

· Delivers to tight deadlines

· All Other duties as assigned by management from time to time.

Qualifications

· Degree and Diploma in Hotel Management or Similar Field

· At least 5 years experience in Managing Operations of a Hotel with strong emphasis in Food and Beverage.

· Must have worked in a similar position for at least two years

Other Competencies/Abilities/Skills Required

· Strong and confident personality coupled with the ability to work as part of a team

· Strong management skills,

· ability to appropriately assign or delegate work and authority to others in the accomplishment of goals

Medical Administrator

Main Purpose of the Job

To ensure that all the In and Out patients are given quality and informed care

Responsibilities

· Facilitate cordial interaction between doctors and staff to create a harmonious and pleasant work environment at the hospital.

· Monitor on a daily basis with the Consultants, Medical officers and Clinical officers of the hospital to solve any issues or requirements.

· Introduce new medical systems or processes into the hospital after discussion with the clinical team.

· Improve the utilization of facilities by increasing the community based doctors.

· Regular review of quality standards and necessary steps for the accreditation of the hospital under various authorities.

· Co-ordinate with other centres to facilitate maximum referral business for the development of the hospital.

· To develop the daily and weekly on call duty for the Consultants, Medical officers and Clinical Officers

· Ensure that the hospital has the required medical equipments and get them if required through a proper justification for the requirement.

· Ensure a timely solution for any grievance that has aroused from a patient related to clinical practices.

· To co-ordinate and inform the doctors for their presence in case of any medical camps / screening tests are organized by the hospital.

· Conduct regular meetings among the doctors to discuss on the happenings inside the hospital and also to derive remedial measures to ensure efficiency and smooth operations.

· Organizing CME programs inside the hospital either with internal doctors or external speakers.

· Responsible for all medical services of the group.

· To ensure that the strategic, business objectives and values are put into practice.

· To develop and implement standard operating systems (SOPs) for all the departments

· Responsible for implementing and achieving the hospital and departmental policies, objectives and operational procedures through department Heads.

· Review, monitor, and revise policies and procedures in coordination with the management.

· To develop business plans and specify individual staff target to pave way for achieving the overall departmental objectives and targets.

· To develop key operational metrics to improve the efficiency and turnaround time.

· To anticipate bottlenecks in the departmental operations and put in place back-up plans.

· To religiously work on cost control, without compromising on service and quality.

· Ensure that regular meetings are held with the concerned consultants, functional heads and staffs to review the daily functioning of the hospital and obtain feedbacks and put necessary corrective strategies in the action plan.

· To build strong employee / patient / hospital / doctor relationship.

· Ensure that the service offered far exceeds the guest’s expectations.

· Overall responsible for patient / attender satisfaction across the assigned verticals and ensure that all guests complaints are handled promptly and effectively.

· To be responsible in managing all medico legal cases in coordination with the hospital administrator and legal team

· To always keep the management informed of key issues and implement their feedback.

· To ensure smooth day to day functioning of the department / verticals assigned.

· Responsible for ensuring the availability of sufficient health care staff to carry out the administrative tasks efficiently and effectively.

· Responsible to supervise the staffs, maintain discipline and appraise their performance from time to time in coordination with HR.

· Ensure maintenance of highest standards of hygiene and cleanliness.

· Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner.

· Monitor the performance of the hospital in terms of revenue & profitability against targets and take corrective steps as required.

· Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.

· Oversee duty rosters in order to ensure effective utilization of manpower.

· Manage the outsourced staff and ensure efficient running of the hospital.

· Strategic management and decision making shall be done to increase in the patient flow, revenue of the centre and satisfaction of the patients.

· Data management, analysis and interpretations of the hospital, and develop strategies for up lifting and reporting the same to the Hospital administrator / CEO / Board of Directors.

· Supportive for projects, facilities, maintenance, finance and accounts, purchase, marketing etc.

· Any other job advised by hospital administrator from time to time

Qualifications

Level of Education/Academic Qualification

· Master degree in any discipline of Medicine

Specialised Training/Professional Qualifications

· Degree in Hospital Management

Other Competencies/Abilities/Skills Required

· Knowledge in Medical services

· Administrative skills

· Leadership trait

· Self-motivated and quick to take initiative

Relevant Job Experience

· Must have worked in a similar position for at least five years

Authority Decision Making

· The position involves making recommendation to the Hospital administrator / CEO / Board of Directors on issues relating to the day to day clinical operations of the hospital

Special Working Condition

· Works in an environment where there is high risk to disease and epidemics.

Hospital Administrator

Main Purpose Of The Job

· To ensure that the strategic, business objectives and values are put into practice

Responsibilities

· To develop and implement standard operating systems (SOPs) for all the departments under operations.