Company Name: Safepak Limited
Position Title: Customer Care Representative
Position Title: Customer Care Representative
Position Type: Full time
Reports to: Sales & Admin Manager
Department:Administration
Location: Nairobi
General Responsibilities / Duties
·
Managing incoming calls and customer service inquiries.
·
Identifying and assessing customers’ needs to achieve
satisfaction.
·
Writing down customer orders and issue the orders to dispatch.
·
Ensuring that the payments for cash sales are done before
receipts for any order are generated.
·
Coordinate on delivery of customer’s order to ensure all the
deliveries have been done on time.
·
Give instructions in the evening to ensure all trucks have been
loaded in the evening for the morning deliveries.
·
Build sustainable relationships and trust with customer accounts
through open and interactive communication.
·
Provide accurate, valid and complete information by using the
right methods/tools.
·
Meet personal /customer service team sales targets and call
handling quotas.
·
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits, follow up to ensure resolution, keep
records of customer interactions, process customer accounts and file documents.
·
Follow communication procedures, guidelines and policies.
·
Recommends potential products to management by collecting
customer information. Contributes to team effort by accomplishing related results
as needed.
·
Take extra mile to engage customers.
Email your application and CV to hr@ke.safepakgroup.com