Company Name: Safepak Limited
Position Title: Customer Care Representative
Position Title: Customer Care Representative
Position Type: Full time
Reports to: Sales & Admin Manager
Department:Administration
Location: Nairobi
General Responsibilities / Duties
·
Managing incoming calls and customer
service inquiries.
·
Identifying and assessing customers’
needs to achieve satisfaction.
·
Writing down customer orders and
issue the orders to dispatch.
·
Ensuring that the payments for cash
sales are done before receipts for any order are generated.
·
Coordinate on delivery of customer’s
order to ensure all the deliveries have been done on time.
·
Give instructions in the evening to
ensure all trucks have been loaded in the evening for the morning deliveries.
·
Build sustainable relationships and
trust with customer accounts through open and interactive communication.
·
Provide accurate, valid and complete
information by using the right methods/tools.
·
Meet personal /customer service team
sales targets and call handling quotas.
·
Handle customer complaints, provide
appropriate solutions and alternatives within the time limits, follow up to
ensure resolution, keep records of customer interactions, process customer
accounts and file documents.
·
Follow communication procedures,
guidelines and policies.
·
Recommends potential products to
management by collecting customer information. Contributes to team effort by
accomplishing related results as needed.
·
Take extra mile to engage customers.
Position Title: Administration Assistant I
Position Type: Full
time
Reports to: Sales
& Administration Manager
Department:Administration
Location: Nairobi
Position Objective: Handling
and processing order information while ensuring proper procedures are adhered
to.
General Responsibilities / Duties
·
General clerical duties including
photocopying, fax and mailing & maintain electronic and hard copy filing
system
·
Retrieve documents from filing system
& handle requests for information and data
·
Resolve administrative problems and
inquiries & prepare written responses to routine enquiries
·
Accurately prepare and modify
Pricelist documents and correspondence of the same to customers
·
Accurately prepare and Marine cover
documents.
·
Prepare and modify documents
including correspondence, reports, drafts, memos and emails
·
Maintain office supply inventories,
prepare LPOs and delivery notes
·
Coordinate maintenance of office
equipment
·
Coordinate and maintain records for
staff, telephones, parking and petty cash
·
Any other duties as assigned
Email
your CV to hr@ke.safepakgroup.com
