Main Purpose Of The Job
· To ensure that the strategic, business objectives and values are put into practice
· To ensure that the strategic, business objectives and values are put into practice
Responsibilities
·
To develop and implement standard
operating systems (SOPs) for all the departments under operations.
·
Responsible for implementing and
achieving the hospital and departmental policies, objectives and operational
procedures through department Heads.
·
Review, monitor, and revise policies
and procedures in coordination with the management.
·
To develop business plans and specify
individual staff target to pave way for achieving the overall departmental
objectives and targets.
·
To develop key operational metrics to
improve the efficiency and turnaround time.
·
To anticipate bottlenecks in the
departmental operations and put in place back-up plans.
·
To religiously work on cost control,
without compromising on service and quality.
·
Ensure that regular meetings are held
with the concerned consultants, functional heads and staffs to review the daily
functioning of the hospital and obtain feedbacks and put necessary corrective strategies
in the action plan.
·
To build strong employee / patient /
hospital / doctor relationship.
·
Ensure that the service offered far
exceeds the guest’s expectations.
·
Overall responsible for patient /
attender satisfaction across the assigned verticals and ensure that all guests
complaints are handled promptly and effectively.
·
To be responsible in managing all
medico legal cases in coordination with the medical administrator / CEO / Board
of Directors.
·
To always keep the management
informed of key issues and implement their feedback.
·
To ensure smooth day to day
functioning of the department / verticals assigned.
·
Responsible for ensuring the
availability of sufficient health care staff to carry out the administrative
tasks efficiently and effectively.
·
Responsible to supervise the staffs,
maintain discipline and appraise their performance from time to time in
coordination with HR.
·
Ensure maintenance of highest
standards of hygiene and cleanliness.
·
Maintain an efficient patient
feedback and response system to gather feedback and respond to problems in a
timely manner.
·
Monitor the performance of the
hospital in terms of revenue & profitability against targets and take
corrective steps as required.
·
Undertake cost optimization
initiatives such as reducing the usage of consumables, monitoring fixed costs,
variable costs, overheads etc.
·
Oversee duty rosters in order to
ensure effective utilization of manpower.
·
Manage the outsourced staff and
ensure efficient running of the hospital.
·
Develop and implement systems,
policies, protocols for smooth functioning.
·
Strategic management and decision
making of the region for increase in the patient flow, revenue of the centre
and satisfaction of the patients.
·
Data management, analysis,
interpretations and develop strategies for up lifting and reporting the same to
the CEO / Board of directors.
·
Supportive for projects, facilities,
maintenance, finance and accounts, purchase, marketing etc.
·
Corporate relations – TPA /insurance
and corporate patient care and payment follow-up.
·
Hold responsibility for
service-quality standards and adherence to budgetary restrictions of security,
housekeeping, food & beverages, engineering, hospital support services,
patient care services and ancillary business services.
·
Act as custodian of all government
and statutory compliances for non-medical services.
·
Short-list, train, schedule and
motivate all manpower (including contracted) for all non-clinical departments
(that come under incumbent’s direct purview) and get maximum output with
respect to time and service standards.
·
Maintain good rapport with the
community, church leaders and other important person in and around vicinity in
order to run the hospital functions smoothly.
·
Any other job advised by CEO/Board of
Directors from time to time
Qualifications
Level of Education/Academic
Qualification
·
At least Secondary School Education
(KCSE).
Specialised Training/Professional
Qualifications
·
Degree in Hospital Management
Other Competencies/Abilities/Skills
Required
·
Knowledge in Financial Management
·
Knowledge in Marketing Skills
·
Self-motivated and quick to take
initiative
Relevant Job Experience
·
Must have worked in a similar
position for at least fthree years
Authority Decision Making
·
The position involves making
recommendation to the CEO/Board of Directors on issues relating to the day to
day operations of the hospital
Special Working Condition
·
Works in an environment where there
is high risk to disease and epidemics.
How To Apply
This position is full-time on two
years contract basis renewable subject to the availability of funds. Candidates
wishing to be considered for this oppotunity should fill the attached NCCK Job Application Form(Click Here to Download). Convert
it to PDF and send it to recruitment@ncck.org indicating
job title in the email subject line. The application forms to be received not
later than 12.00 noon on 26th April 2019. Only short listed candidates will be contacted.