Sheer Logic is seeking to engage
dynamic individuals for a Shop Manager position for
one of our clients.
Responsibilities
Responsibilities
·
Responsible for coordinating all HR
matters in the shop and escalating them to the Operations & Sales Manager
·
Sales Targets: Steer the assigned
outlets towards achieving set sales targets.
·
Ordering: Plan/Forecast realistic
orders to the production and stores departments accordingly and within set time
frames
·
Personnel Management: Staff Rosters,
organize for appointments and meetings. Assist in disciplinary issues, coaching
and implement trainings on areas of weakness
·
Quality Customer Service: Train,
monitor and ensure that there is a smooth running of customer service areas and
satisfaction in the outlets
·
Communication: Ensure timely
communication with other departments in order make sure that customers’ needs
are satisfied and met.
·
Controls: To implement controls e.g.
selling procedure, handling of cash, daily banking, reconciliation and other
documentation required are in place. Identify and communicate gaps that might
lead to pilferage
·
Feedback: Collect feedback from the
outlet staff and customers and communicate the same to management. Interacts
with customers in order to make sure that satisfaction and promotion of
facilities and services are adequately met.
·
Recruitment: Assist in recruiting
team professional as well as qualified staff who are dedicated to provide great
services.
·
Food safety, Hygiene and Cleanliness:
Ensure to observe high standards of the aforementioned and to make sure that
their teams have good knowledge on the same. Implement good housekeeping, Food
safety and Good manufacturing practices.
·
Products: Ensure presentation of the
products on a creative and appealing manner and that all the products offered
are available for sale and are of good quality
·
Inventory: Take weekly / daily
inventories with their supplies and maintain an optimum stock level so as to
meet their customer’s demand.
·
Cost Consciousness: Ensure to avoid
excess and detect waste for optimum profit without affecting the company’s
performance. (returns, misuse of ingredients or consumables)
·
Sales Promotions: Implement and
maximize output of sales promotions and marketing efforts at the outlets
·
Identify new opportunities that can
contribute to the company’s goals in sales and profits
·
Performance Management: Monitor
performance and assist in the performance management of the sales team. Coach,
train and assist underperforming employees.
·
Motivation: Motivate the employees
and foster a good working environment
·
Ensure that the company’s policies
and goals are accomplished on time, and demonstrate a positive and flexible
approach on the same
·
Reports & Analysis: continuously
Analyse shops performance, product performance, etc. and prepare reports for
the management e.g. weekly and monthly reports
·
Fully inputs correct data and
utilises the in-house management system (CMS) and train the team on the same.
Qualifications
·
University Degree.
·
Customer Service – Knowledge of
principles and processes for providing customer services; excellent customer
service skills and interpersonal and communication skills; customer friendly,
motivated and enthusiastic attitude.
·
Sales and Marketing — Knowledge of
principles and methods for presenting, promoting and selling products and
services; target driven, self-motivated and enthusiast with strong persuasive
skills; commercial attitude.
·
Communication – Good knowledge of the
English language, both in speaking and writing; effective verbal and listening
communication skills.
·
Able to work under stress in a highly
dynamic environment, able to multi-task.
·
High level of honesty and respect,
professionalism, confidentiality and independence.
·
Confident with Strong leadership and
Supervisory Skills
·
3 years + of experience in similar
function in supervision or management
·
Proficiency with computer
applications and programs including email, Microsoft Office, and operations
related applications.
How to Apply
Apply here http://sheerlogicltd.com//browse-jobs/