HR Manager
Information & Communications Officer
The Human Resources Manager is
responsible for overseeing the country and applicable project based Human
Resource systems and practices to ensure that Heifer remains an employer of
choice while remaining compliant with local laws and regulations. While this
position reports directly to the applicable Country Director there will be
aspects of their position that will require reporting to and working with the
Head Quarters (HQ) VP of Human Resources of Strategy and Operations and HQ
Human Resources (HR) team members.
Essential Character
Highly motivated leader, strives for
shared vision and teamwork, results-driven, having general business acumen,
pro-active, curious, attention to detail, respect for procedures and norms,
innovator, superb listener and communicator, analytical, organized, socially
sensitive, conviction towards holistic sustainable development.
Responsibilities
A. Provide employee relations support
to country program staff. (35%)
·
Assist staff with interpretation,
intent and understanding on policy and process, and ensure all policies and
procedures (both local and those in Global Policies and Procedures Manual) are
being followed.
·
In partnership with HQ Programs
Administration and HQ HR develop and implement necessary policies.
·
Manage staff complaints ensuring that
they are handled in accordance with policy, procedures and local requirements, as
needed.
·
On regular basis, in consultation
with HQ HR, provide guidance to supervisors when/if disciplinary action needs
to be taken with an employee.
·
Assist HQ HR with coordination of all
immigration matters as needed and ensure compliance with Heifer’s Global
Immigration Policy.
·
Maintain applicable registration(s)
with the local country departments of immigration and employment or labor.
·
Working with HQ HR, provide oversight
of the periodic performance reviews of all country employees, including sending
required information to HQ HR related to performance reviews and/or salary
increases or bonuses.
·
Manage termination of contracts and
employment agreements, facilitate exit interviews and ensure that all local
laws and proper procedures are followed when employees exit the organization.
·
Provide guidance to Finance and HR HQ
teams on terminal benefits calculations and dues on applicable exiting staff.
B. Lead and oversee recruitment and
on-boarding efforts for country program a staff. (25%)
·
Manage the recruitment process of
vacant and new positions.
·
Provide support to staff on
development/revision of job descriptions, advertisement of vacancies and
interview of candidates to ensure quality, transparency and fairness in the
process.
·
Monitor local labor market conditions
in the country and make appropriate regional recommendations to management.
·
As needed, work with supervisors and
leadership to explore and develop flexible recruitment approaches and
collaborate with HQ HR.
·
Ensure compliance of all HR related
information with applicable country laws and Heifer policies.
·
Coordinate with HQ HR to compile,
update and maintain job descriptions for each position in the country office.
·
Develop and coordinate on-boarding
orientation for all new hire once a month.
C. In coordination with HQ Area
Programs and HQ HR, support compensation and benefits program and needs. (20%)
·
Administers the employee benefit
program in the country office including negotiating competitive rates,
enrolling new hires and answering benefit related questions.
·
Coordinates with the Director of
Global Total Rewards to ensure that country office staff receive all mandatory
employee benefits required by local law.
·
Meets with new employees to explain
benefits package(s) within first week of hire date.
·
Implement and ensure ongoing
management and regular monitoring of tracking systems for all types of paid
leave.
·
Conduct periodic surveys of
compensation packages and in consultation with HQ HR, advise on all issues
related to staff compensation and benefits.
·
Ensures compliance with local wage
and hour laws and regulations.
D. Provide leadership and guidance
around Talent Development of staff. (10%)
·
Provide leadership and guidance to
management in personnel development, including mentoring and coaching, planning
and implementing suitable annual training program in order to improve staff
performance, motivation and morale.
·
Organize regular team-building
activities, in order to motivate and build strong management team as staff are
stationed in different geographical locations.
·
Develop annual development and
succession plans for applicable staff.
E. Manage employee data to support
organizational business needs. (5%)
·
Responsible for timely and accurate
entry as well as update of employee data in the Agresso and other required
systems.
·
Processes all Personnel Change
Request (PCR) forms on a timely and accurate basis.
·
Maintains the organization chart for
the country office and send to HQ HR as required.
·
Using Heifer approved systems such as
Agresso and Laserfiche, maintain proper personnel files for each staff member
and ensure that the system protects the privacy of individuals and maintains
information confidentiality.
F. May perform other job-related
duties as assigned. (5%)
Qualifications
·
Bachelor’s degree plus five (5) years
of Human Resources experience in a similar role.
·
At least two (2) years in a
supervisory capacity.
·
Fluency (speaking, reading and
writing) in English language is required
Preferred Requirements
·
Master’s degree in a related field.
Experience in HR for NGO or non-profit strongly desired. Human Resource
Certificate.
Required Skills
Required Experience
Most Critical Proficiencies
·
Strong negotiating and networking
skills.
·
Ability to manage time well and to
handle numerous commitments and projects while staying on deadline.
·
Skill at producing accurate and
detailed information.
·
Skill at communicating with all
levels of personnel.
·
Skill with a variety of computerized
human resources systems.
·
Skill with PC (Microsoft Word and
Excel preferred).
·
Knowledge of basic immigration laws
and practices.
·
Understanding of compensation
administration.
·
Experience working with those of
different cultures and backgrounds.
Essential Job Functions and Physical
Demands
·
Include any significant physical,
mental and emotional actions that are required of the job. These include
traveling, time spent sitting, presenting, working independently, after hours,
performing mathematical and/or statistical computations, etc.
·
Ability to work with sensitive
information and maintain confidentiality.
·
Proven interpersonal and
communication skills with the ability to relate to individuals and groups
diplomatically and tactfully, and to convey information to all levels of staff.
·
Ability to foster good relationships
with vendors.
·
Constant face-to-face, telephone and
electronic communication with colleagues and the general public.
·
Ability to assign and review the work
of direct report.
·
Ability to produce and present
documents in a well-designed and attractive format with impeccable attention to
detail.
·
Ability to perform multiple tasks and
to establish priorities and meet deadlines.
·
May require constant sitting; working
at a computer for extended periods.
·
Ability to perform as an effective
team member and work cooperatively with a diverse staff.
·
Well organized and confident to work
independently but can also function as strong team player.
·
Ability to work with sensitive
information and to maintain confidentiality.
Information & Communications Officer
The position is responsible for
establishing and managing relations with media representatives within Kenya,
including providing background information on Heifer Kenya Country Program and
supporting the documentation and dissemination outputs of all the Country
Projects. The position is the foremost lead in the development of quality
promotional materials for the Country Program and projects that include
brochures, fact-sheets, annual reports and their printing and circulation to
ensure the availability of the best materials for all projects and the Country
Program to increase the visibility of Heifer International work in Kenya. The
position facilitates media access and promotes Heifer International Kenya
visibility through publicity events and workshops, the dissemination of
appropriate publicity materials in the press, print and electronic media and
facilitating media access to increase the exposure of the Kenya Country
Program. The position is also responsible for ensuring that projects
information is packaged, disseminated and utilized by appropriate users in
conformity with Country Program Strategy and Heifer International communications
procedures. The documentation and dissemination of project lessons, experiences
and impact will be shared with the relevant target communities, including
policy makers, development practitioners and academics.
Character Traits
Analytical, pragmatic,
self-motivated, attentive to details, creative, collaborative, responsive and
team player.
Responsibilities
A. Communication, coordination and
Stakeholder Management (30%)
·
Design, develop, Communicate and
implement a communication networking strategy for Heifer programs.
·
Collect and share program information
including program background, successful stories and best practice with media.
·
Coordinate and facilitate project and
organization activities such as visits, events, study tours, etc.
·
Develop connections with media
representatives for directing their interests to Heifer accomplishments in
Kenya.
·
Provide recommendations to senior
management staff on media strategies, public statements and other information
matters.
·
Develop and nurture good working
partnerships and linkages with NGOs, government agencies, local institutions
including and other like-minded organizations to advance the mission of Heifer.
·
Review project and organization
documents before been shared with externals.
·
Participate in relevant platforms and
networks, to advance Heifer visibility.
Deliverable
·
CPO communication strategy in place
and is reviewed and updated at least twice a year reflecting country and
project communication priorities e, g project impact studies, Heifer 75-year
anniversary, project closure.
·
Operationalize the communication
strategy through the agreed work plan to ensure total involvement of all
Country Office and Project staff and key audiences in the Programme value
chains (monthly milestones achieved).Develop and implement media dissemination
and outreach strategies with communication focal points of the respective
projects and partners on a quarterly basis.
·
Manage and deliver a programme of
communication activities including launch events, radio and television features,
press releases, impact stories.
·
Timely dissemination on information.
·
Good working relationship and linkage
is maintained with Government, media, NGO’S and other stakeholders.
·
Annual, quarterly, and Monthly
reports are produced in a most professional manner and submitted timely.
·
Systems of information flow and
communications is established and maintained.
·
Communications materials are produced
in the most accurate attractive way.
B. Communications Resources
Development and Promotion (30%)
·
Design, write, edit, produce and
distribute simple and/or complex communication products (e.g. newsletters,
progressive report, short note series, brochures, Web message) and communicate
consistent and coherently strategic messages about Heifer and its activities.
Deliverable
·
Four quarterly newsletters developed
and distributed.
·
Annual report final proofing and
layout to ensure impact, and coherence of information and data.
·
Project and Country Office success
stories developed and disseminated periodically.
·
Heifer activities and successful
stories are known to farmers, government, stakeholders and the community at
large through production and distribution of promotional materials.
·
Review all existing IEC (information,
Educational and Communication material) and if needed develop additional tools,
using different media options on a quarterly basis.
C. Lead internal and external
learning processes (15%)
·
Oversee establishment of local
learning platforms in the project areas.
·
Oversee organisation of field days
and exchange visits between project and operational areas.
·
Coordinate development of
organization and project technical manuals.
·
Publish articles in relevant
newspapers and journals.
Deliverable
·
Organization and project
beneficiaries are well conversant with the intervention in question.
·
Job aid kits on various organization
and project activities developed.
D. Project support (10%)
·
Facilitate capacity building program
to program staff on communication parameters i.e. success story write-ups.
·
Support in gathering information for
report as required.
·
Document and communicate project
activities such as POG ceremonies, monitoring and evaluation activities, launch
and closeout
Deliverable
·
Identify staff capacity development
needs in communications biannually, and train them in use of communication
equipment, writing skills, media relations etc.
·
Periodically ensure that
communication plans and activities are implemented on time and within budget.
·
Maintain an up to date database of
organizational information with clear filling system for safety and easy access
(which may include the use of appropriate platform/software).
·
Project activities and events are
documented in a most accurate and professional manner.
·
At least four success stories and
best practices produced and disseminated.
E. Managing of Communication
materials (10%)
·
Ensure responsive communication to
Heifer’ partners and stakeholders concerning Heifer’ events.
·
Maintaining and updating
communication and networking files.
·
Maintaining communication materials
such as photographs, films (both soft and hard Copies) and recording materials
such camera.
·
Strengthen Heifers branding and
visibility with the government and development community.
Deliverable
·
Communication and information
materials are well managed and remain in best quality at all times.
·
Assets are safeguarded and well
managed.
·
Develop and maintain a stakeholder
database.
F. May perform other job-related
duties as assigned (5%)
·
Carry out other duties that may be
assigned to you in interest of Heifer International.
Qualifications
·
Bachelor’s in public Relations, Mass
Communications, Development Studies or related field, plus three (3) years of
related experience. Proven knowledge and experience in the field of PME and
communications, of agricultural development, Natural Resource Management and
Climate Change is essential.
Preferred Requirements
·
Master’s degree in the similar filed
preferred with at least 2 years of practical working experience in
communication and networking, knowledge of PME, agricultural development,
Natural Resource Management and Climate Change plus Work experience in NGO
world is an added advantage.
Required Skills
Required Experience
Most Critical Proficiencies
·
Good analytical skills and ability to
verify information.
·
Excellent qualities and management,
communication and interpersonal skills.
·
A good understanding and sensitivity
to issues associated with poverty, hunger, environment, natural resources
management, climate change and knowledge of the context to which non-profit
organizations operate.
·
Ability to promote the vision and
strategic goals of Heifer.
·
Computer proficient in word
processing, spreadsheets, presentation tools, electronic mail and Internet
software (Microsoft Office preferred).
·
Strong organizational skills.
·
Skilled at strategic thinking and
anticipating future developments and trends to incorporate them into
organizational plans.
·
Demonstrated proficiency in English
and Kiswahili oral and written.
Essential Job Functions and Physical
Demands
·
Preparing and presenting documents in
a well-designed and attractive format with superior attention to detail.
·
Ability to lead teams effectively and
exhibit strong conflict resolution skills.
·
Proven team and customer care skills
with the ability to train and work cooperatively with a diverse staff, including
field staff in several locations.
·
Demonstrates integrity by modeling
Heifer’s values and ethical standards.
·
Openness to change and ability to
manage complexities.
·
Constant face-to-face, telephone and
electronic communication with colleagues both within and outside of Tanzania.
·
May require constant sitting and
moving; working at a computer for extended periods
·
Working with sensitive information
and maintaining confidentiality.
·
Performing multiple tasks with
minimal supervision.
·
Ability to lift and carry up to 20
pounds (9 kilograms) floor-to-waist.
·
Willingness to work with a flexible
schedule.
·
Willingness to travel both locally
and internationally.