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Hotel Jobs in Nairobi, Kenya - Villa Rosa Kempinski

Room Attendant

Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.
The incumbent will be responsible for cleaning and supplying all assigned areas according to standards as set by Kempinski. Ensures guests satisfaction by living the Kempinski DNA.

·         Alert, well informed about the Hotel and able to work during peak hours rapidly, maintaining a constant standard of performance.
·         Carries out his duties strictly in accordance to the established procedures and is aware of the important responsibility to keep the expensive Housekeeping cleaning machines in perfect condition at all times.
·         Ensures standards are maintained with regards to room cleanliness and room set up.
·         Cleans the assigned guest rooms to the standard set by the hotel.  That involves, but is not limited to, making beds, cleaning bathrooms and replenishing amenities.
·         While cleaning the guest rooms, to check all furniture and fittings in the room are working properly, if not report anything broken, missing or damaged to the supervisor.
·         Cleans the corridor of the floor where rooms are assigned.
·         When on afternoon shift to clean assigned rooms to the standard set by the hotel.
·         When on evening shift to turndown occupied and expected arrival rooms as per the standard set down by the hotel, and any other duties requested by the supervisor.
·         Checks vacant rooms every morning to ensure they are not left on Turndown and touch up where necessary.
·         Stocks the housekeeping trolley to the standard required, and maintain it during the day.
·         Removes room service trays and trolleys etc. and place in the service area.
·         Is responsible to keep the pantry and service areas on appointed floor clean and tidy at all times.
·         Has a working knowledge of products and equipment used to clean the assigned rooms.
·         Maintains all equipment in good and clean condition.
·         Verifies the physical status of rooms and updates Order Taker of any discrepancies found.
·         Reports any lost and found items at once to Order Taker or Supervisor.
·         Writes down on his/her assignment sheets relevant information for record purposes, and possible future inquiries.  At the end of the shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
·         Re-arranges furniture layout whenever necessary.
·         Empties garbage and ashtrays regularly according to procedures.
·         Reports to Supervisor any sickness or unusual behavior of guests.
·         Cleans and maintains cleaning equipment and machines and stores them in designated store room after every use. Reports any defect to the Supervisor immediately.
·         Cleans and keeps pantries and store rooms clean, tidy and properly supplied at all times.
·         Answers all guest questions/requests in a friendly and caring manner, takes appropriate action, or if needed, refers the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.
·         Flexible in shift timings and days.
·         Signs in and out on the signing sheet.
·         Attends training sessions or communication meetings as advised by the Supervisor.
·         Carries out fire, safety and evacuation procedures as required by the policy of the hotel.
·         Cooperates in the performance of any reasonable task requested by managers of the hotel.
·         Knows and adheres strictly to Lost & Found procedures.
·         Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
·         Understands and strictly adheres to the rules & regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
·         Cost efficient usage of cleaning chemicals.
·         Follows the code of conduct and company’s policies and procedures.
·         Ensures that all potential and real hazards are reported and rectified immediately.
·         Follows company grooming standards.
·         Reports any work related accidents happened on premises.
·         Familiar with evacuation procedures.
·         Maintains good relationship with coworkers in Housekeeping and other departments throughout the hotel.
·         Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.
·         High School or secondary diploma required
·         Certificate in Housekeeping and Laundry Techniques
·         1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
·         Ability to use Housekeeping equipment and machines
·         Concern for quality and attention to details
·         Ability to work and communicate in a multinational environment
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure
·         Flexible in terms of scheduling
·         To be able to stand and walk all day
·         Physical ability to clean a minimum of 14 rooms per day to the required standard
·         Physical ability to maneuver a housekeeping trolley
·         Physical ability to lift heavy objects
How to Apply

Waiter & Waitress

Reporting to the Outlet Supervisor,The overall scope of the incumbent will includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
·         Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
·         A courteous, professional and efficient service is provided at all times.
·         All duties and tasks are performed as per the tasks required at the outlet.
·         Be knowledgeable of all services and products offered by the hotel.
·         Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
·         Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
·         Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
·         Ensure that the place of work and surrounding area is kept clean and organized at all times.
·         Successfully perform opening and closing procedures established for the assigned outlet
·         Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
·         Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
·         Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
·         Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
·         Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
·         Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
·         Undertake reasonable tasks and secondary duties as assigned by the Department Head.
·         Respond to any changes in the department as dictated by the hotel management.
·         Assist in carrying out scheduled inventories of products and operating equipment.
·         Perform any other assigned reasonable duties and responsibilities as assigned.
·         Project at all times a positive and motivated attitude and exercise self-control.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
·         Diploma in Hospitality Management or related field preferred.
·         Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
·         1-2 years’ experience in an F&B service role
·         Concern for quality and attention to details
·         Awards/ certificates/ trainings related to F&B operations are preferred.
·         Ability to work and communicate in a multinational environment
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure
·         Ability to operate computer and office equipment.
·         Proficiency in Excel and Word.
·         Flexible in terms of scheduling
·         Applies a professional, confidential and ethical approach at all times.
·         To be able to stand and walk all day
How to Apply

Sales Account Manager

Reporting to the Director of Sales / Director of Sales and Marketing, the candidate will be responsible for managing Corporate or Group accounts within the Sales & Marketing department and possibly working with corporate, conference-meeting-incentive organizers/DMC for individual and group bookings.
He / She will ensure proper management of the assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.
The candidate will also Cooperate with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.
·         Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
·         Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.
·         Follow up on lost business and bring information about them to the knowledge of the department superior.
·         Negotiate with all customers and send out offers/contracts regarding individual and group business.
·         Follow the sales and marketing results and propose corrective actions if needed.
·         Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.
·         Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.
·         Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.
·         Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.

·         When necessary, handle the group and individual reservation requests personally.
·         Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.
·         Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.
·         Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B.
·         Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.
·         Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.
·         Keep department superiors informed of all changes in the customer profile.
·         Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.
·         Cover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.
·         Cross selling other Kempinski Hotels in the Area and Globally.
·         On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
·         University/College/Tertiary level education required.
·         Previous experience in luxury hotels is required.
·         3 years experience in Group & Event , Reservations or Sales.
·         Experience in a similar role and proven track record may be considered in lieu of specialised education.
·         Excellent communication skills.
·         Knowledge and experience in the use of Opera.
·         Knowledge in a foreign language will be a distinct advantage.
·         Presentable, well spoken individual.
·         Pleasant and outgoing personality.
·         Fluent speech skills.
·         Ability to remain calm and composed under pressure.
How to Apply

Duty Manager

Under the guidance of the Front Office Manager/Assistant Front Office Manager assess, evaluate and ensure that long-term and short-term goals of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
Direct and manage Front Office in absence of the Front Office Manager/Assistant Front Office Manager, Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved, Financial Policies and Procedures are strictly followed.
·         Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
·         Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
·         Support and assist all Front Office sections.
·         Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
·         Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
·         Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
·         Control room availability for walk-ins and establish accountability for guests departure dates and times.
·         Follow up with Housekeeping any unresolved room discrepancies.
·         Maintain reservation procedures, same day arrivals.
·         Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
·         Check all billing instructions and guest credit for accuracy.  Follow up and resolve
·         related issues.
·         Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
·         Ensures that all departmental information is kept accurately and up to date.
·         Promotes in house sales and facilities to maximize hotel revenues.
·         Understand and carries out duties in line with Hotel Emergency Procedures.
·         Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
·         Inspects guestrooms on a daily basis.
·         Co-ordinates/Assists security personnel in all related matters.
·         Responds promptly to any operational requests from Front Office and other hotel departments.
·         Attends to referred and unsolved problematic situations.
·         Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
·         Completes VIP, delegations and group leaders welcome and farewell as appropriate.
·         Conduct efficient hand-over with coming Manager.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
·         Degree/Diploma in Hotel Management/Front Office Operations
·         Four years experience in a similar role and proven track record may be considered in lieu of specialised educatio
·         Minimum 5 years Front Office Supervisory position
·         Preferably as Section Head in 5-star property.
·         Good Communication skills
·         Knowledge and experience in the use Fiderio and Opera
·         Proficiency in Excel and Word.
·         Knowledge in a foreign language will be a distinct advantage
·         Presentable, well spoken individual
·         Pleasant and outgoing personality
·         Mature & Customer focused.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Fluent speech skills
How to Apply

Laundry Attendant

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa
The incumbent will report to the Laundry Supervisor. He or she will supervise the efficient and economical process of all guests and in-house/outside laundry or dry cleaning requirements. Ensure laundry & terry are cleaned, folded and stored in time and according to standard and linen & terry par stocks are well maintained.
·         Operate laundry machinery such as washers, driers and ironers.
·         Load articles into machinery and ensure correct cleaning agents & detergents.
·         Sort dried articles according to type e.g. separate white cloth and colorful cloth.
·         Fold, hang and place linen and terry in appropriate storage area.
·         Sort/segregate and fold all items that need to be sorted/folded ensuring quality standards.
·         Maintain the daily production report and submit to Supervisor at every end of the day.
·         Clean the lint trap compartment of the Dryer Machine before starting the operation and as often as required.
·         Ensure the cleanliness of the assigned machinery and equipment all the time.  Report to supervisor any unusual function of the equipment.
·         Ensure cleanliness of entire laundry area all the time.
·         Sort torn and stained articles for reporting purposes.
·         Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
·         Ensure that all potential and real hazards are reported and rectified immediately.
·         Report for duty punctually wearing the correct uniform and name tag at all times.
·         Perform any other duties as assigned to them by management.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
·         3 years experience in a modern, full service laundry operation within Hospitality industry or commercial laundry
·         Ability to work and communicate in a multinational environment
·         Extensive knowledge of modern laundry equipment operation and production capabilities
·         Knowledge of laundry chemicals, usage and safety related requirements

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