Customer Service Representative Job in Kenya

We are currently recruiting in Kenya for our client a FMCG company in   Nairobi;

Customer Service Representative

Serves customers by providing product and service information; resolving any issues regarding products and services.

Responsibilities

·         Attend directly to customers either by telephone, email or face to face.

·         Provide help and advice to customers using the Company’s products.

·         Respond promptly to customer enquiries and orders.

·         Resolve product problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments and following up to ensure resolution.

·         Obtain and evaluate all relevant information to handle product and service inquiries.

·         Provide pricing, delivery information and perform customer verifications.

·         Organise workflow to meet customer timeframes, direct requests and unresolved issues to top management.

·         Manage customer accounts, keep accurate records of customer interactions/ correspondence and transactions.

·         Record details of all enquiries made by customers together with details of actions taken and prepare and submit customer activity reports to the top management.

·         Maintain and update customer databases.

·         Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan.

·         Identify avenues for product improvements and on new products by constantly researching and remaining up to date with current industry trends, market activities and competitors.

·         Develop partnership with customers to ensure successful market entry plans and trade management.

·         Perform as other duty as directed by the management.

Qualifications

·         Minimum Diploma in Business Management/ Customer Care or related field

·         At least 4 years customer care experience.

·         Excellent communication skills and an astute negotiator.

·         High level of commercial awareness.

·         Good knowledge of IT and ERP Sysytems.

How to Apply

Interested Applicants should submit their CV’s to: leadconsultant@hrbpsolutions.co.ke