Vacancy: Waitress
Unit: Tamarind Mombasa
The group focuses on its original mission of continually
improving the quality and value of its services, developing an excellent morale
among its employees and maintaining a superior level of social and
environmental awareness.
Unit: Tamarind Mombasa
Location: Mombasa
Starting date: Immediate.
Who are we?
Founded in Mombasa in 1972, The Tamarind Group owns and operates
some of the most successful restaurants and leisure operations in Africa.
We invite you to be part of our team by submitting your
application to the following role based in Mombasa.
Waitress
Responsibilities:
·
Operates as the principal sales person for food and beverages in
the restaurant and ensures that guests are accorded high level of customer
service.
·
Takes the order, posts and serves guests as per the specified
requirements.
·
Ensures that the service stations are clean and well stocked at
all times.
·
Ensures that mis-en-place is done promptly and early before
service commences.
·
Ensures that requisition is made at all times to replenish the
station.
·
Cleans the bar furniture and equipment.
·
Receives, greets and leads guests to the bar terrace.
·
Presents wine lists to guests as soon as they have ordered their
meal.
·
Takes beverage orders and provides a fast, friendly, courteous
and efficient service.
·
Helps his colleagues voluntarily (when necessary) and at a time
when requested to do so.
·
Reports any guest complaints immediately to the manager on duty.
·
Safeguards and maintains his uniforms in a state of cleanliness
and good repair.
·
Ensures that all orders dispensed from the station are posted
and charged to guests.
·
Informs and explains on all the day’s specials and makes
suggestions to guests depending on guests’ preference.
·
Any other duty that will be assigned from time to time
Who Are You?
Required Skills and Competencies:
·
Certificate, Diploma or Degree in Hospitality management or any
related course
·
At least 2 years Prior experience as a Waitress in a busy hotel
·
Ability to multitask and attention to detail
·
Superior customer service and people skills
·
Teamwork / co-operation
Vacancy: Floor
Service Supervisor
Unit: Tamarind
Mombasa
Location: Mombasa
Starting date: Immediate.
Who are we?
Founded in Mombasa in 1972,
The Tamarind Group owns and operates some of the most successful restaurants
and leisure operations in Africa.
The group focuses on its
original mission of continually improving the quality and value of its
services, developing an excellent morale among its employees and maintaining a
superior level of social and environmental awareness.
We invite you to be part of
our team by submitting your application to the following role based in Mombasa.
Floor Service
Supervisor
Responsibilities:
·
Anticipate guest’s needs, respond promptly and acknowledge all
guests, however busy and whatever time of day.
·
Monitor and maintain cleanliness, sanitation and organization of
assigned work areas.
·
Conduct pre-shift meeting with staff and review all information
pertinent to the day’s business.
·
Inspect, plan and ensure that all materials and equipment are in
complete readiness for service; rectify deficiencies with respective personnel.
·
Prepare weekly work schedules in accordance with staffing
guidelines and labour forecasts. Adjust schedules throughout the week to meet
the business demands.
·
Ensure that staff report to work as scheduled. Document any late
or absent employees.
·
Address customer inquiries and complaints.
·
Handle complaints, conflicts, questions and suggestions from F
and B employees.
·
Coordinate music selection and entertainment, ensuring correct
volume and appropriateness to clientele.
·
Inspect grooming and attire of staff and rectify any
deficiencies.
·
Any other duty assigned from time to time.
Who Are You?
Required Skills and
Competencies:
·
Diploma in Hotel Management course
·
At least 2 -3 years of experience in a busy restaurant with
high-end service standards
·
Ability to perform training and coaching of restaurant staff on
regular basis
·
Great communication skills – Ability to deal with customer
complaints
·
Good presentation skills
·
Attention to details
Are you interested in
this position and do you meet the minimum requirements?
Apply by sending an email
with your CV and a convincing cover letter to human.resources@tamarind.co.ke
Due to the high volume of
applications received only shortlisted candidates will be contacted.
For any further questions
about this vacancy, visit our website at www.Tamarind.co.ke.
Please do not hesitate to
contact us by e-mail human.resources@tamarind.co.ke