Vacant Position: Front
Office Supervisor – Voi Safari Lodge
Kenya Safari Lodges and Hotels is a Limited company incorporated in 1966. Our mission is to enhance customer value by offering top quality hospitality experiences. KSLH attracts many clients in their 3 (three) units being: – Mombasa Beach Hotel, Voi safari Lodge and Ngulia safari Lodge.
Kenya Safari Lodges and Hotels is a Limited company incorporated in 1966. Our mission is to enhance customer value by offering top quality hospitality experiences. KSLH attracts many clients in their 3 (three) units being: – Mombasa Beach Hotel, Voi safari Lodge and Ngulia safari Lodge.
KSLH (VSL) is seeking to fill a
position of a Front Office Supervisor with a professional who is dedicated,
experienced and highly talented hospitality professional.
Will oversee the entire front office
area with a view of enhancing, reviewing and upgrading operating standards as
detailed in the Front office SOPS.
Key Responsibilities
·
To oversee all operations in front
office cashiers, reception, porterage and switchboard.
·
Will also help in planning,
organizing and superiorly functions in the aforementioned subsections
·
Oversee the prompt and courteous
registration of clients at the front desk.
·
Oversee the close co-ordination with
housekeeping in clearance of rooms to sell.
·
Check and approve all sectional duty
rosters.
·
Organizes and conduct training for
office staff.
·
Ensures FO statistics are compiled on
a daily basis.
·
Ensures mis en plus for arrivals,
hotel residents and departure is done.
·
Check all GRF on arrivals.
·
Check all bills before being charged
to city ledger.
·
Certify all handling over report from
all sections of front desk.
·
Performs any other duties and special
assignment/ projects as may be directed by the Unit manager.
Job Specifications
·
Minimum O level education with at
least KCSE Grade C+ or equivalent.
·
Formal professional training with a
Diploma front office operation from a recognized Institution.
·
Working experience of at least 3
years in hotel/lodge front office, bookings/sales desk or related
hospitality/service industry; customer- oriented, sales focused.
·
Computer proficiency (MS office
suite) experience of Fidelio Front office version 7 will be added advantage
·
Strong oral and written communication
skills combined with excellent presentation,
·
Be able to work on own initiative yet
be part of a team.
·
Demonstrate meticulous attention to
details, practical common –sense approach, applying good judgment at all times
Team player.
How to Apply
If you believe you are the right
candidate for the above positions and can demonstrate that your knowledge,
skills, abilities and work experience match the criteria given, please submit
your application with a detailed CV attaching copies of academic and
professional certificates and testimonials, stating current position, current
remuneration package, 3 referees, email and telephone to the address shown
below by close of business of Monday 21st January 2019
The Ag. General Manager (KSLH),
P.O.Box 90414-80100,
Mombasa.
P.O.Box 90414-80100,
Mombasa.
Email: vacancy@kenya-safari.co.ke
