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Customer Service Associates Jobs in Nairobi, Kenya

Customer Service Associates

Location: Nairobi
Industry: BPO
Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated individuals to work on shift basis as Customer Service Associates.
Key Responsibilities
·         Screening and moderating user submitted content, answering support requests and performing support functions.
·         Moderating and screening written user content on Profiles
·         Moderating and screening user submitted photos
·         Answering Online Help Requests
·         Answering Incoming Telephone calls and support requests

·         Processing Testimonials (depending on language)
·         Various support tasks assigned
·         Maintaining high level professionalism with clients
Key Skills and Qualifications
·         Must be Internet and Computer literate.
·         Degree or Diploma in a business-related field with at least 1 year experience
·         Ability to respond promptly to customer inquiries
·         A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
·         Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
·         Ability to handle and resolve customer complaints promptly
·         Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
·         Knowledge of foreign languages will be an added advantage.
·         Ladies are highly encouraged to apply.
How to Apply
To apply, send your CV only to before 18th January 2019.
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placements.

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