Asset
Finance Officer – Sales
Location: Mombasa
Watu Credit is looking for candidates
who are flexible for relocation to Central Kenya upon completion of training.
Watu Credit Limited prides itself by
offering an excellent client service in the domestic lending market, thanks to
our dedicated team of professionals coupled with the use of modern
technologies.
The Company offers asset financing
(motorcycles and three-wheelers) and group lending products (short-term and
business loans) and currently is expanding with branches opened in Nairobi,
Malindi, Nakuru and Mombasa (Town), Eldoret, Kitale.
As the Asset Finance Officer – Sales
you will be primarily responsible for the sales of the products and all
Asset Finance on-boarding processes.
Qualifications
·
Diploma or Bachelors Degree in
Business Administration, Marketing or related field
·
Ambitious and energetic sales
professional
·
At least 2 years experience in Sales/
Customer Management/ Micro-finance
·
Interest and experience in motorbikes
/ boda-boda industry is a plus
Responsibilities
·
Attracting Clients to Watu Credit
Limited Asset Finance products
·
Acting as the contact person at
nominated sales point(s) for all incoming inquiries from potential and existing
Clients in respect to Asset Finance products offered by the Company, and
directing queries’ regarding the Company’s other products to head-office
·
Providing pro-active, accurate,
detailed and comprehensive product presentation in respect of Client’s inquiry
·
Conducting pre-assessment of Client’s
financial position and offering the best suitable product configuration
·
Collecting necessary documentation,
including but not limited to ID, PIN, photo, asset details; checking for
documents authenticity and ensuring scanning quality; submitting all relevant
information to the back office for further checking and processing
·
Issuing appropriate Loan Agreement,
ensuring data entry accuracy and correctness and making sure that all essential
conditions of Loan Agreement such as (but not limited to) duration, payment
schedules, due amount, as well as legally binding consequences in case of
breach of Terms and Conditions of this Agreement are fully explained to the
Client and accepted by the Client
·
Advancing on customer support by
conducting preventive and follow-up calls and reminders to clients to ensure
adherence to payment schedules
·
Keeping Department Manager informed
by submitting activity reports and performance analysis in accordance with
Company reporting procedures
·
Ensuring that all sales and marketing
activities operate cost-effectively, consistently and ethically within the
given mandate and within the mission and values of Watu Credit Limited
Customer Service Manager
Watu Credit is a dynamic and fast
growing non-bank finance company. Watu Credit harnesses technology to offer
both secured and unsecured lending, primarily via mobile services. They aim to
become the leading East African provider of a broad set of inclusive financial
products, delivered through technology in a fast, efficient and professional
manner.
The
Company offers asset financing (motorcycles and three-wheelers) and group
lending products (short-term and business loans) and currently is expanding
with branches opened in Nairobi, Malindi, Nakuru, Mombasa (Town), Eldoret,
Kitale, Bungoma, Kakamega, Kisii and Kisumu. Watu Credit prides itself in
offering fully cashless services for loan disbursement and collection as well
as 24-hour access for clients to their account balances.
Qualifications
·
You have a Bachelor degree in
Business Administration or similar
·
You have 4 – 10 years experience in a
similar position
·
Management experience in
“institutional” Customer Care in an international company, ideally with
experience in same function outside Kenya or multinationals based in Kenya is highly
desirable
·
You have in-depth knowledge of
customer service principles and practices as well as customer service software,
databases and CRM tools
·
You are conversant with current
relevant technology trends and applications
·
You have experience in the use and
management of social media platforms
·
You have experience with customer
surveys / monitoring and evaluation (measuring service performance)
·
You have a strong, service-oriented
personality
·
You have an engaging and motivating
management style
·
You are flexible when it comes to
traveling around Kenya to conduct systematic appraisals and trainings
·
Fluency in both English and Kiswahili
is required
Responsibilities
Strategy
·
Develop and implement customer
service policies and procedures by setting up the necessary systems and
processes
·
Identify and implement strategies to
improve quality of service, productivity and profitability
·
Define and communicate customer
service standards
·
Creation of customer retention and
loyalty program
·
Liaise with company management to
support and implement growth strategies
·
Coordinate and manage customer
service projects and initiatives
·
Ensure budget requirements are met
·
Identify and address staff training
and coaching needs
·
Provide overall customer service
leadership
Operations
·
Oversee the achievement and
maintenance of agreed customer service levels and standards. This will be done
through administering customer surveys and mystery shopping
·
Plan, prioritize and delegate work
tasks to ensure proper functioning of the department
·
Direct the daily operations of the
customer service team
·
Ensure the necessary resources and
tools are available for quality customer service delivery
·
Review, track and resolve customer
complaints
·
Handle complex and escalated customer
service issues
·
Monitor accuracy of reporting and
database information
·
Analyze relevant data to determine
customer service outputs
·
Evaluate and performance manage staff
