Positions: Outbound Customer Service Representatives
Reporting to: Team Leader
Reporting to: Team Leader
As the first line customer liaison, the primary role is to:-
·
Make contact with businesses with
full information on service/program.
·
Make sales by offering the correct
information and enrolling new customers.
·
handle customers enquiries promptly,
efficiently and professionally to fulfill the call centre’s expectations and
meet the set service and sales target
Duties and Responsibilities:
·
Contact designated clients with a
target to enroll them in the program/Service.
·
Increase sales by enrolling
designated customers.
·
Maintain customer experience levels
within the quality standards stipulated.
·
Handle objections by building rapport
with customers.
·
Record customer information and
queries on the CRM.
·
Adhere to Data Protection policy with
regards to confidentiality of customer details.
·
Adhere to escalation process as
defined.
·
Handle complaints in a polite and
professional manner.
·
Patiently listens and responds to
customer queries.
·
Understand and adhere to the
escalation process.
Qualifications
·
Certificate, Diploma or Degree from a
recognised tertiary institution.
·
Must posses 1-3 years of experience
in sales
·
Fluent in English with a clear accent
(American/ British accent will be an added advantage).
·
Minimum 2 years of relevant
experience in sales environment.
·
Experience in the technical sales
will provide an added advantage
·
Knowledge of sales and marketing.
·
Past experience in a call center will
provide an added advantage
Skills and Competencies
·
Fluent in the English Language, clear
accent
·
Good IT literacy skills
·
Excellent communication skills –
verbal and written
·
Sales oriented mindset with a high
degree of persuasion skills and maturity.
·
Service orientation and social
perceptiveness.
·
Ability to remain composed while
handling stressful situations
·
Organized and meticulous in carrying
out duties
·
Maintains a high level of integrity
and observes confidentiality of client data.
·
Team player with pleasant disposition
·
Well presented and tactful
·
Numerate and quick thinker
·
Ability to multi-task
Interested and qualified candidates
should send their resume to hroperations.recruitment@gmail.com clearly
indicating the position on the Subject line
All applications should reach us by
31st January 2019
