Luganda Speaking Call Center Agents (Residing in Kenya)
Location: Nairobi
Location: Nairobi
Our client, an international
organization who is a leading provider of data services is seeking to recruit
Luganda Speaking Call Center Agents.
Duties and Responsibilities
·
Assist our client’s community and
help resolve inquiries empathetically, accurately and on time
·
Become and remain knowledgeable about
the client’s products and community standards
·
Make well balanced decisions and
personally driven to be an effective advocate for our community
·
Investigate and resolve issues that
are reported on client platform such as requests for account support and
reports of potentially abusive content
·
Respond to user inquiries with high
quality, speed, empathy and accuracy
·
Use market specific knowledge,
signals and insights to spot and scope scalable solutions to improve the
support of our community of users
·
Gather, analyze and utilize relevant
data to develop ways to improve the overall user experience on the site
·
Enforce client’s Terms of Use by
carefully monitoring reports of abuse on the site
·
Review the reported content within
agreed turnaround times and standards of quality
·
Identify inefficiencies in workflows
and suggest solutions
·
Recognize trends and patterns, and
escalate issues outside the company policy to the global team
Qualifications and Experience
·
Between 18-28 years
·
Must speak English and Luganda.
·
Must come from a low-income community
·
High school education mandatory.
College education an advantage
·
Must be currently unemployed or
working as a casual
·
Must possess strong interpersonal
skills, verbal and written communication skills and most importantly empathy
·
High affinity and cultural awareness
of political/social situation regarding the relevant market/region
To apply, click on the following link https://flexi-personnel.jb.skillsmapafrica.com/Job/Index/27110 on
or before 24/12/2018
NB: Flexi Personnel does not charge
candidates for job placement