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Banking Jobs in Kenya - Co-operative Bank

Co-operative Bank Kenya

Head – Customer Relationship Management (CRM)
Are you passionate about customer relationship management?
Do you have personal drive to analyze customer data and provide dedicated exceptional service?
Are you extensively experienced in this area?
If you are goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to customers with an aim of meeting their business needs, then you should consider this opportunity.

As the Head of CRM, you will be responsible for collecting and creating smart and compelling content/user requirements that support both strategic and tactical marketing/sales initiatives.
Also, you will work closely with the business intelligence teams,, product teams, sales teams and users to generate solutions and tools that drive the highest possible impact and results.
You are a champion for our adopted platforms and processes and you will be required to develop best practices and training with our Relationship managers, bankers and Sales Teams to ensure 100% utilization of the CRM and drive the sales.
The Role
Specifically, the successful jobholder will be required to:
·         Drive the bank’s revenue across the different segments and products through customer data analysis, customer segmentation (clustering), profiling and modelling for campaign development.
·         Drive the bank’s cross selling strategy by evaluating data and identifying the next best product for existing customers.
·         Drive development of key matrices that will be used in the identification of the products and services best fit for our customers.
·         Work with the customer (business teams) to identify their business needs and to gather requirements, define business processes, then relay this information to the technical team who will in turn translate them and generate test scripts
·         Plan, develop, implement, and support new or existing CRM functions, tools or practices.
·         Evaluate core CRM processes and develops key initiatives for process improvements and efficiencies while driving consistency and best practices in CRM usage
·         Work with the internal training organization to ensure that new functionalities are clearly documented and reflected accurately in training materials
·         Research potential business requirement solutions using various resources and then review the developed solution and assist in user acceptance testing (UAT) process and deployment
·         Develop initiatives to help improve and drive branch or alternative channel data capture.
·         Continually test and refine the end to end customer contact strategy across all relevant channels.
·         Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and other joint projects.
·         Undertake tasks in support of the daily running of the CRM business tools
·         Enhance integrity on the customer and campaign data.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         A Business related Bachelor’s degree.
·         5+ years’ experience in Customer Relationship Management within the financial Industry as well as a wealth of experience in customer-facing work with proven ability to deliver results.
·         Has good understanding of both CRM processes and the use of analytics to measure and optimize performance and understands the Banking processes, procedures and controls.
·         The position also requires a strong knowledge of budgeting and forecasting.
·         Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.
·         Articulate, with strong interpersonal skills, analytical and professional with an enthusiastic attitude and focus on results.
·         A high aptitude and comfort level with technical environments.
·         Ability to work in a highly demanding environment and able to meet aggressive deadlines.
·         Strong communication skills both in person and in writing with excellent presentation skills.
·         Strong organizational skills with an ability to manage competing client demands.
·         to support senior managers on operational criticality
·         General awareness of the banking industry ICT operations and security procedures.

Relationship Officer – Corporate Banking
We are looking for people who do things differently and who go the extra mile to make sure our clients have the best to succeed.
You have an enviable performance track record, with great follow through and always focused on achieving results. You are passionate about service delivery and you have demonstrated very good analytical skills coupled with the ability to decipher great amounts of data.
You have excellent people skills and you are well experienced in credit analysis. You possess very good knowledge of Corporate Banking especially around compliance and Risk Management.
Reporting to Head Corporate Banking with a dotted reporting line to a Relationship Manager, the Relationship Officer will support relationship/Account Manager in credit analysis.
The role holder will perform monitoring and control of designated portfolios to ensure that the department maintains a quality loan book by also ensuring compliance compliance to Bank’s policies on KYC, AML and the prudential guidelines.
The role holder will also provide back up support in client management by providing timely response to all queries, timely feedback of inquiries and efficient service delivery.
The Role
Specifically, the successful jobholder will be required to:
·         Carry out Loan application analysis and completion. Follow through the credit application from the proposal stage to disbursement. This will entail obtaining all the necessary documents for a thorough analysis of a facility request as per the bank’s Lending manual & credit policy, Spread the information in Finales and comprehensively analyse the spreads and Engage Product technical teams on specialized credit facility structuring, obtain its’ approval/decline then advise the customer via an appropriate letter of offer/letter of reject. Where the loan is approved, ensure that the securities are in place, proper charging done, the facility insurance obtained and the compliance certificate completed.
·         Perform credit analysis – ensure that credit proposals have been well analyzed and presented and ensure the portfolio under management remains of good quality and as per the bank`s credit policy by monitoring and control i.e. effectively and efficiently manage the PAR (Portfolio at Risk) Excess, and Collateral.

·         Respond to early alert reports and promptly advice the Remedial Credit Unit clients that require their attention before the position gets from bad to worse.
·         Ensure distinctive customer experience – ensure focused efficient and effective customer service frameworks which will increase the flow of business from existing customers and generate business from new customers.
·         Obtain status reports on the client, directors, guarantors if any, suppliers etc. and make regular customer visits and ascertain the level of activities, stocks etc. and analyze annual/management reports on annual/quarterly basisas well as interrogate account plans to ensure all leads identified are closed. Make follow ups on issues raised/captured under the call report with the customer/person/relevant department.
·         Prepare Limit review reports and effectively advise the RMs and ARMs on renewal of overdraft limit expiry dates to ensure timely review of overdraft limits as well as ensure pre-approval of excesses. Ensure the land rates and rent, Insurance certificates, Valuation reports are up to date.
·         Ensure data integrity of the Department Asset and Contingent book in terms of interest rates, Corp flags, ARO (Account Relationship Officer) codes, Base codes etc. Ensure proper ARO coding to avoid income leakage and perform portfolio audit review and implementation to ensure the department maintains a rate not lower than satisfactory.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         A bachelor’s degree preferably in Business/Commerce/Economics or a degree in a science or other related field where analytical skills are gained.
·         At least three (3) years of frontline banking experience in Credit Management or Credit Analysis.
·         Excellent communication & interpersonal skills.
·         Demonstrable knowledge of market’s regulatory framework, operations and practices.
·         Proficient in MS Office with excellent report writing & Presentation skills.
·         Sound knowledge of financial analysis and cash flow projections.

Database Administrator
We are looking for a seasoned database administrator with a knack for end-to-end proactive database design and management, a gritty never-say-die doer who relishes challenges, is dynamic, resilient, creative and highly motivated.
If you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment, then the Database Administrator position within The Co-operative Bank of Kenya, “The Kingdom Bank” is the perfect opportunity for you to scale new horizons.
The role holder will ensure performance monitoring and management of database, data warehouse components, Supporting Infrastructure, and general ICT systems through setting up of optimal performance benchmarks and the use of modern best practice and appropriate tools to meet business performance growth demands, ensure system security, business continuity and competitiveness in product and service development.
The Role
Specifically, the successful jobholder will be required to:
·         Monitoring performance and managing parameters to provide fast query responses to front-end users ensuring performance of production databases.
·         Monitoring including systems logs, events and event correlation and maintaining performance statistics and setting baseline statistics.
·         Monitoring and managing the high availability components including RAC, Data guard, RMAN, ASM and the underlying infrastructure for mission critical databases.
·         Developing, managing and testing back-up and recovery plans and ensuring that storage, archiving, back-up and recovery procedures are functioning properly.
·         Take lead role in the various I.T. audits in providing necessary information and enforcing closure of audit, change management and compliance issues.
·         Manage key I.T. risks for all database systems and ensure proper mitigation.
·         Take lead role in BCP and disaster recovery preparedness through periodic testing as scheduled and update of disaster recovery procedures and sharing the results with management.
·         Team up with applications support, development and infrastructure team in the development, implementation, management applications, infrastructure, and monitor system health in order to proactively identify weaknesses and address them.
·         Perform database tasks such as schema design, capacity planning, maintenance, trouble shooting, and change control activities.
·         Considering both back-end organization of data and front-end accessibility for end-users and further refining the physical design to meet system storage requirements.
·         Installing database management systems (RDBMS) using best practice; ensure compliance with RDBMS license agreements and maintain upgrades and critical patches
·         Creating and maintaining database documentation, including data standards, procedures and definitions for the data dictionary (metadata) and maintain all technical documentation relating to database management.
·         Communicating regularly with technical, applications and operational staff to ensure database integrity and security.
·         Perform under limited supervision, maintain reliability of data and databases, and assist in developing and implementing standards for database maintenance and configuration.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         Bachelor’s degree in Software Engineering, Computer Science, Information Technology, or related discipline, or equivalent.
·         3 -5 years in database technology with experience deploying database and data warehousing technologies (e.g. High Availability, Real Application Clusters, ESBU Backups, Partitioning, Oracle DataGuard) in production environments.
·         Oracle RDBMS 11g/12c OCP certification as well as strong SQL and PLSQL skills including data warehouse objects such as partitioning and materialized views.
·         Skills in Oracle Engineered Systems e.g. Oracle SuperCluster, Exalytics, Exadata Storage, ZFS storage and SmartScan.
·         Skills in Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well Familiarity with ICT standards such as ITIL, COBIT.
·         Proficiency in various operating systems like AIX, Solaris, Linux & windows.
·         Thorough knowledge on data profiling, data modeling and data validation and associated tools; Skills in Database Sizing, Storage, Performance, and Security Considerations.
·         Strong analytical skills; ability to analyze and correlate complex data and excellent knowledge on the Oracle Technology stack as well as excellent knowledge of ICT system architectures, platforms and Infrastructure.
·         Ability to effectively communicate complex technical issues and exhibit a wide degree of creativity and latitude coupled with the ability to lead and direct the work of others without the benefit of a direct reporting relationship as well as the ability to utilize independent judgment and to support senior managers on operational criticality
·         General awareness of the banking industry ICT operations and security procedures.
How to Apply
If you fit the profile, then apply today!
Please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number DBA/SSD/2018 by 27th Dec, 2018.
We are an equal opportunity employer.

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