Process Manager
Our client is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our client systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of low-cost, high-quality waterless sanitation facilities .
Sales Service Attendant
Sales Supervisor
Sales Manager
Employee Relations
Our client is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our client systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of low-cost, high-quality waterless sanitation facilities .
Our client franchise the toilets to
community residents, who run them as commercial toilets; landlords, who offer
them as a value-added service to their tenants; and schools, to ensure children
always have access to a safe sanitation option. We provide critical support
services – such as access to finance, business analytics, training and
aspirational marketing and branding.
Our client are an increasingly sophisticated,
highly intricate organization with many moving parts. They seeks accomplished,
driven individuals who will make substantive contributions to the
organization. They currently seek a Process Manager who will work in our
Business Success Team to lead our end-product business to profitability. This
team is responsible for driving improvements to sales, operations, and
production through a rigorous analytical approach.
Responsibilities
·
Process Management: Achieve
predictable operations – measure, analyze, monitor and control inputs to
achieve repeatable and reproducible outcomes in operations. Perform statistical
analysis to identify gaps and drive decisions to manage process variability.
·
Integrated Production Planning &
Control: Implement cross-team collaborative planning that uses multi-objective
models to optimize production planning as we scale up production by more than
15X across multiple products. Build a closed-loop system with operations to
continually learn and manage variances between plan, forecast and actual
outputs and inputs.
·
Continuous Improvement (CI): To coach
and support teams in generating CI projects to improve quality, efficiency,
productivity, health and safety. Coach and support teams in their project
management so that they complete their projects effectively on time, within
budget and to the right specifications.
·
Quality Management: Oversee systems
for quality planning, quality assurance and quality control across the company.
·
Health Safety & Environment:
Oversee systems to comply and improve safety, health and the environment at our
client
·
Build, implement and manage a data
system of production inputs and outputs and continually monitor production and
implement measures to reduce variability.
·
Be a coach on the floor for staff of across
all hierarchical levels to adopt practices that will minimize variability of
inputs and outputs.
·
Conduit between New Technologies and
R&D teams to ensure that new processes are implemented across operations in
a sustainable manner.
·
Work with the New Technologies team
and R&D to refine the multi-objective model used for planning. Facilitate
collaborative planning across teams with a closed loop feedback system designed
to learn and manage variances between plan, forecast and actuals.
·
Provide leadership to the Quality,
Health, Safety and Environment team to build compliance across the company as
required, and to improve organizational performance and Quality, Health, Safety
and Environment. Coach teams to propose and turn around continuous improvement
projects in good time.
Qualifications
·
An Engineering, Applied Science, or
Science degree; preferred in Process Engineering or Industrial Engineering, and
with Masters such as MBA
·
Minimum of 5 years of experience in
Operational and Quality Improvement roles, preferably in an industrial setting,
with a track record of exceptional performance, using rigorous data-driven
approaches
·
Demonstration of an exceptional
approach to problem-solving, driven by logic, analysis, discipline and
structure
·
Team management experience with an
emphasis on developing team members through coaching and mentoring
·
Demonstrated ability to navigate
ambiguity and comfort with continually adapting plans
·
Experience in a startup and a
multicultural environment is highly desirable
·
Strong interpersonal, communication
& presentation skills (verbal, written) and the ability to build effective
internal and external client relationships. Should have the ability to exercise
tact, courtesy, and judgment in working with all levels of staff.
·
Pleasant, energetic, confident, with
a positive, can-do attitude, good work ethic, and professionalism.
How to Apply
Sales Service Attendant
Our Client is looking to hire Sales
& Service Attendants who will be responsible for sales and customer service
at the shop level. The ideal candidate will also be required to meet the
following criteria:
Responsibilities
·
Exhibit exceptional levels of customer
service at work.
·
Have speed in service delivery and in
assigned duties.
·
Responsible for the quality of the
products you sell to the customers.
·
Collect feedback and communicate the
same to your supervisor / sales.
·
Responsible for checking and communicating
the stock level in the store to the supervisor.
·
Responsible for the hygiene &
cleanliness in the store.
·
Responsible for personal
presentation, general hygiene and grooming.
·
Responsible for communicating stock
level of raw materials en packaging material.
·
Responsible for the paperwork and
accounting for products in the display / station.
·
Responsible for the selling of fresh
daily products and make sure old products are removed from the shop
accordingly.
·
Responsible for presentation of
products in an attractive way.
·
Attend & engage in briefings
/meetings as asked by the supervisor/ sales manager.
·
Responsible for meeting weekly
targets assigned.
·
Execute your work according to the
KPI’s as set by the sales manager.
Qualifications
·
Minimum 1 year’s sales and customer
service experience in a similar position in the food industry. Experience in a
Coffee Shop is an added advantage.
·
Minimum Diploma in Sales and
Marketing, Customer Service or related course from a recognized institution.
·
Knowledge of principles and processes
for providing customer services; excellent customer service skills and
interpersonal and communication skills; customer friendly, motivated and
enthusiastic attitude.
·
Knowledge of principles and methods
for presenting, promoting and selling products and services; target driven,
self-motivated and enthusiast with strong persuasive skills; commercial
attitude.
·
Good command of the English language;
both spoken and written.
·
Able multitask and to work under
stress in a highly dynamic environment.
·
Proficiency with computer
applications and programs including email and Microsoft Office Suite.
·
Team Player and time conscious.
How to Apply
Sales Supervisor
Responsibilities
·
Supervise other sales staff en
baristas in the store.
·
Responsible for the quality of the
products in the store.
·
Make sure feedback forms are handed
over to the sales manager on a weekly basis.
·
Responsible for the stock level in
the store.
·
Responsible for the hygiene,
cleanliness and tidiness in the store.
·
Responsible for personal presentation
of the other staff en baristas.
·
Responsible for stock level of raw
materials en packaging material.
·
Make sure there is not an out of
stock of our core product – multigrain loaf.
·
Motivate other staff in the shop.
·
Responsible for the paperwork and
accounting of our products. This also counts for coffee, tea, juices and
sandwiches.
·
Responsible for the selling of fresh
daily products and make sure old products are removed from the shop
accordingly.
·
Oversee timekeeping of other staff
and shift schedules
·
Execute your work according to the
KPI’s as set by the sales manager.
·
Responsible for the customer service
of other staff and baristas.
·
Responsible for presentation of
products in an attractive way.
·
Prepare weekly sales meetings as
asked by the sales manager.
·
Responsible for hitting weekly
targets.
·
Any other duties that may be assigned
by your supervisor.
Qualifications
·
Minimum 1 year’s supervisory
experience in sales or customer service in the food industry. Experience in a
Coffee Shop is an added advantage.
·
Minimum Diploma in Sales and
Marketing, Customer Service or related course from a recognized institution.
·
Knowledge of principles and processes
for providing customer services; excellent customer service skills and
interpersonal and communication skills; customer friendly, motivated and
enthusiastic attitude.
·
Knowledge of principles and methods
for presenting, promoting and selling products and services; target driven,
self-motivated and enthusiast with strong persuasive skills; commercial
attitude.
·
Good command of the English language;
both spoken and written.
·
Able multitask and to work under
stress in a highly dynamic environment.
·
Proficiency in computer applications
and programs including email and Microsoft Office Suite.
·
Strong team leadership skills.
How to Apply
Sales Manager
The job holder will be responsible
for the development and performance of sales activities, objectives and
initiatives in the assigned Corporate/Banking/Service Provider Business
segments. Set short- and long-term sales strategies and evaluate the
effectiveness of the applied strategy with the sales team and provide visionary
leadership towards the achievement of growth and profitability of the product,
solution and/or services within the assigned market segment. Maintain data relative
to partners, accounts and activities, document customer interactions and
prepare reporting as needed by the senior management.
Responsibilities
·
Account Management – identify new
accounts; cross sell and upsell.
·
Driving the sales booking/revenue in
all solutions provided.
·
Meeting booking/revenue topline &
bottom line agreed targets.
·
Account to OEM mapping.
·
Relationship management with OEM
Account Managers.
·
Plans work on and sets out to achieve
financial and non-financial team’s sales target.
·
Develops a business marketing plan
and sales strategy for the assigned market that ensures attainment of the
agreed individual, team and business unit sales target and expansion of the
client/customer base.
·
Monitor and follow-up on activities
and contacts at all levels of all accounts assigned and managed by the team.
·
Monitor day to day activities of the
Account Managers on one-on-one and group basis so as to build more effective
communication, make follow-up, provide insight for the improvement of sales and
performance activities and understand training and development needs.
·
Assist the Account Managers in
qualifying and validating sales leads/commitments.
·
Oversee in timely preparation of
tender documents, quotations, proposal presentations.
·
Initiate and implement training
schedules for product range/knowledge to Account Managers.
·
Monitors and supervises Account
Managers sales action plans and offers field support through planned schedule
meetings with their clients to aid and spur confidence in both the account manager
and client(s) and ensure that collections are up to date or as agreed.
Qualifications
·
10 – 13 years of relevant experience
7 of which should be in IT sales in the specific domain (Corporate/Banking or
Service Provider)
·
Degree in Sales & Marketing or Business
Mgt with any extra IT related field qualification or a Degree in any IT related
field. (Or HND.)
·
Experience in client and or supplier
relationship management.
·
Proven leadership and ability to
drive sales teams.
·
Strong understanding of customer and
market dynamics and requirements.
·
Experience in enterprise
software/hardware solutions and small and or large complex organizations.
·
Leadership and team coordination
skills.
How to Apply
Employee Relations
The job holder will be
responsible for assisting the Head of HR in implementing the Employee Relations
framework and working closely with line managers and HR Business partners
playing a leading role in developing and maintaining a conducive employee
relations atmosphere.
Responsibilities
HR Governance
·
Oversee the development and review of
HR Policies, frameworks and procedures to ensure compliance with legislative
requirements, protection of Company’s interests, reflection best practice and
support of the delivery of business objectives and promotes high standards of
people management.
·
Working together with the Head of HR,
act as the liaison with the union and lead the preparation and finalization of
CBA proposals and coordination of the CBA negotiations and meetings
·
Lead contributor to ER initiatives as
allocated. These could, but not exclusively relate to policy changes, major
business change, changes to Terms & Conditions, amendments and /or changes
to collective bargaining arrangements and procedural agreements.
·
Proactively upskill and coach line
managers’ matters pertaining to Employee Relations and Labour laws.
Grievance Handling and Disciplinary
Process
·
Liaise with line managers to ensure
consistency of disciplinary procedures in the company
·
Study reported cases of disciplinary
action and forward recommendations to the Head of HR for appropriate action
·
Receive recommendations on all
delegated cases from the HRBP’s
·
Communicate disciplinary decisions to
line managers and ensure proper implementation of actions
·
Investigate and respond to all
queries raised by the Union or Line Managers on staff discipline matters
·
Co-ordinate in liaison with Legal
Officer on call litigation cases ex-staff
Employee Engagement survey
·
Implementation of the Employee
Engagement survey and provide business area with ‘expertise’ in terms of advice
and consultation re end to end survey approach, including communication of
results, analysis and follow-up activity
·
Gain a sound understanding of the
role employee research has to play in successfully delivering business strategy
and business objectives
·
Contribute to employee survey
strategy, approach and process, seeking input from Head of Business areas.
·
Work with business area stakeholders
to establish best practice in all aspects of the survey process e.g. analysis
of results, communication and action planning.
Staff Welfare Activities
·
Guide line managers on general
techniques of behavior management.
·
Provide effective counselling to
staff with chronic problems either job related or otherwise.
·
Support company driven welfare
campaigns such as e.g. Career Development, Employee Wellness, HIV/AIDS
awareness programmes
·
Implement company driven welfare
initiatives.
Quality Assurance
·
Review of the Human Resources
processes are aligned to the policies and procedures
·
Participate regularly in the
Quarterly ISO Audits.
Thinking Requirements and Working
Complexity
·
Continuously creates and maintains
momentum and a sense of urgency toward desired results.
·
Communicates high expectations, links
performance improvement and skill development to relevant personal and business
goals and ensure understanding and commitment to performance
·
Fosters developmental relationship by
helping people feel valued and included in coaching and development discussions
·
Change management – proactively
recognizes the need for innovation or improvement and initiates efforts to
explore alternative solutions
·
Effective communication – Ability to
communicate information, verbally and in writing, in a way that creates
understanding, captures interest and gains support
·
High level of integrity
Qualifications
·
A Bachelor’s degree in Human Resource
Management/Social Sciences or a related field.
·
Post-graduate qualification
(Certificate or Diploma) in Labour Laws.
·
A professional qualification in HR
with Membership to a relevant professional body.
·
A least five (5) years’ experience
within Human Resources with exposure in a unionized environment.
·
Experience in driving a high performance
culture.
·
Experience of working in a complex
matrix structure and fast paced environment.
·
Practical experience in use of MS
packages and ERP systems.
How to Apply
