Our client in the Clearing and
forwarding industry seeks to hire a Client Services Agent for the Branch office in Mombasa.
The Client Service agent shall be based in the Mombasa office.
The Client Service agent shall be based in the Mombasa office.
Purpose of the job: Builds and maintains business relationship with clients and
suppliers by providing prompt and accurate service, so as to promote customer’s
loyalty and suppliers’ goals achievement.
Duties and Responsibilities
·
Ensures delivery of excellent
customer service through accurate and fast processing of shipments / sales
orders / procedures.
·
Respond to general inquiries,
shipment updates, pricing, shipment scheduling etc.
·
Process shipments/sales and invoice
in accordance with established department manual, procedures and standards
·
Open and Maintain file per shipment,
attaching or indicating all history, remarks, rates, relevant information.
·
Ensure that all customers’ queries
are well investigated and resolved, and escalate queries if appropriate to
supervisor.
·
Ensure each shipment generates the
maximum contribution to the company by keeping constant focus on meeting the
required service level at the lowest possible cost.
·
Constantly review working processes
with carriers and transport companies to ensure best practice, but also that
fees charged are in line with competitors.
·
Assist the sales team with quotations
and client/product knowledge.
·
Receive enquiry via phone, e-mail,
and lodge orders into the system.
·
Coordinate shipments with carriers
and arrange equipment delivery/loading/unloading, scheduling and requirements.
·
Communicate with customers on
shipping schedule, pricing, product availability, product/shipping
documentation and loading requirements.
·
Track and trace cargo movements to
ensure availability, estimate loading dates and transit times, schedule future.
·
Coordinate all delivery schedule and
liaise with other departments for the delivery schedule.
·
Ensure customers are given timely and
accurate information concerning shipment, minimum update requirements – daily
·
Handle Cargo documentation and ensure
accuracy and correctness of all shipping documentation.
·
Ensure on-time delivery of customer’s
shipments.
·
Assist in providing administrative
support to department
Our
client in the clearing and forwarding industry seeks to hire Declaration Officers.
3 Positions
Main purpose of Job: To accurately prepare and process error free customs
entries on behalf of the company within the laid down legal and statutory
requirements for the customs clearance procedure.
Key Responsibilities
1.
Ensure Effective Declaration Process
·
Promptly procure customers’ manifests
from airline handling centers and the shipping lines for sea freight
·
Confirm and re-confirm HS codes used
at IDF application for suitability
·
Compare and ensure manifested details
tally with the shipping documents
·
Ensure stock of bonds are managed and
tallied effectively and cancellation monitored daily.
·
Ensure the customs clearance
procedures entries are prepared with Zero errors
·
Ensure airfreight and sea freight
clearance procedure are effectively followed
·
Prepare and make declarations of
customs entries within agreed service levels
·
Promptly communicate discrepancies/
issues to HoD Declaration when necessary
2.
Data Management
·
Ensure data has been entered
accurately into the Simba system
·
Ensure taxes payables have been
captured correctly
·
Follow up and ensure taxes have been
prompt paid
·
Monitor and ensure entries have been
processed at the Document Processing Centre once payment has been made
·
Perform quality assurance on work
processed
·
Identify and escalate recurring or
consistent problems with systems functionality
3.
Provide Administrative and Departmental Support
·
Regularly provide advice to Clients,
Client Services team on Tax estimates
·
Promptly provide information on HS
codes, Tariff classification and IDF preparation to relevant managers as
required
·
Effectively handle all issues arising
from disputes over tariff and valuation at any stage of clearance
·
Maintain professional working
relationship with internal and external customers and colleagues.
·
Ensure departmental and individual
objectives are achieved
4.
Stakeholder Engagement
·
Effectively liaise with Stakeholders,
Clients, Customs, KEBS, KPA, CFS’s, Shipping lines and staff from same and
other departments to ensure accurate entry and procedures
·
Correspond efficiently with the
stakeholders (including and not limited to KENTRADE, KRA, KEBS, Banks etc.)
using the respective systems
·
Effectively monitor current market
trends in regards to customs and other stakeholders.
5.
Client Services Support
·
Effectively handle customer queries
and disputes and proactively follow through to resolution
·
Promptly investigate and resolve
customers’ complaints and escalate if appropriate to the HoD Declaration.
Requirements
·
EACFFPC / KRATI / KESRA Certification
·
Single Window, TRADEX and Orbus
Systems with a usage of TRADEX and Orbus
·
3 years’ experience in a busy
airfreight and sea freight multinational company
·
Excellent knowledge of KENTRADE
How to Apply
Interested
candidates to send their application to careers@hrmconnection.com by 9th
November 2018.