Claims Assistant
Connecting Africa to the World and the World to Africa since 1977 The Pride of Africa. Be the Pride of Africa, by inspiring our people and delighting our guests consistently.
Insurance Officer
Fuel Management Internship
Connecting Africa to the World and the World to Africa since 1977 The Pride of Africa. Be the Pride of Africa, by inspiring our people and delighting our guests consistently.
Brief Description
To ensure efficiency in processing of
claims and customer enquiries to retain goodwill and confidence of customers.
Responsibilities
·
Verify and request relevant documents
in support of claims, check completeness of documents and escalate anomalies.
·
Monitor and review claims progress
·
Provide guidance and assistance to
JKIA and outstations on claims processes for timely submission and payment of
claims to ensure customer satisfaction.
·
Follow up on payment to minimise
delays
·
Prepare reports on guest satisfaction
customer surveys.
·
Open and update physical and online
files
·
Maintain file archiving system
·
Communicate with customers and
resolve their complaints
·
Schedule staff meetings, take and
circulate minutes
·
Handle outgoing and incoming mail
·
Ensure adequate office supplies,
functional equipment and suitable working environment to increase productivity
·
Review and reconcile insurance
accounts for proper cost allocation and accurate financial reporting.
Knowledge Skills, Experience
·
Bachelor’s Degree in Commerce or
equivalent (B Com Insurance would be an added advantage)
·
Part Qualification in Insurance
(Associate of the Chartered Insurance Institute ACII or Advanced Associate
Diploma in Insurance) would be an added advantage
·
Experience in customer contact areas
in the service industry.
·
Computer Skills and knowledge of
customer service systems
Competencies/skills
·
Customer insight
·
Excellent communication skills –
Written, verbal and listening
·
Time management
·
Team player of unquestionable
integrity
·
Excellent interpersonal skills
·
Customer Focused and proactive
How to Apply
Insurance Officer
Connecting Africa to the World and
the World to Africa since 1977 The Pride of Africa. Be the Pride of Africa, by
inspiring our people and delighting our guests consistently.
Brief Description
Implement and maintain the Company
insurance programme to ensure adequate protection of Company assets and
compliance with policy and statutory requirements. Design and monitor claims
handling procedures for timely claims settlement.
Responsibilities
·
Develop and implement insurance
policies renewal programme and ensure documentation from insurers is issued
correctly and on time.
·
Ensure insurance programme service
level standards are complied with
·
Ensure premium costs are billed
accurately, paid on time and correctly reflected in Company accounts.
·
Ensure insurance claims both at head
office and outstations are promptly lodged, documented and paid
·
Ensure appointed lawyers defending
the Company are adequately supported in claims litigation
·
Monitor and propose the appropriate
direction of litigation to minimize loss exposure to the company.
·
Pursue recoverable claims from third
parties
·
Review and ensure insurance
provisions in contracts from user divisions conform to company requirements in
order to eliminate or minimise risk exposure.
·
Make proposals for update of
insurance policies to reflect emerging risks
Requirements
·
Bachelor of Commerce degree.
Insurance Option would be an added advantage
·
Advanced Associate Diploma in
Insurance or ACII
·
6 years experience in insurance
underwriting and insurance claims handling
·
Knowledge of aviation insurance,
aviation law and application of international conventions on carriage by Air
would be an added advantage
·
Appreciation of civil court
procedures
·
Computer skills and knowledge of
Claims systems
·
Negotiation skills
·
Customer insight
·
Strong communication skills
·
Time management
·
Presentation /tutoring skills
How to Apply
Fuel Management Internship
Connecting Africa to the World and
the World to Africa since 1977 The Pride of Africa. Be the Pride of Africa, by
inspiring our people and delighting our guests consistently.
Job description
The purpose of the Student Attachment
Program is to provide an opportunity for university and college students to
become familiar with the operations of Kenya Airways, and to acquire work
experience at a professional level through on-the-job training during vacations
before resuming your studies.
During the internship, students shall
be placed in one of the departments or units of the specified Kenya Airways
department, and, to the extent possible, shall be given assignments relevant to
their current studies. Before the end of the program, the interns must submit a
brief report about their experience/ learning in Kenya Airways and provide
ideas and suggestions that can help improve the Program in future years.
Documentation that will be required
should you be selected for internship are:
·
Letter from learning institution
requesting for internship and confirming that this is part of the course
requirement.
·
Original and copy of
KCSE/GCSE/O’level Certificate.
·
Certificate of Good Conduct.
·
Insurance cover.
Conditions of Internship
Kenya Airways does not provide medical insurance
cover for Interns. Those selected for internship will be required to submit
proof of medical insurance while at Kenya Airways.
Since the hiring for the Internship
Program is done locally, Kenya Airways does not pay transportation costs
whatsoever.
How to Apply