Telkom Kenya
Position: MVNO Commercial Manager
Position: MVNO Commercial Manager
Reporting to: Head of Carrier Sales
Division: Carrier Services.
Role Purpose: Reporting to the Head of Carrier Sales, the MVNO Commercial
Manager will be responsible for the revenues, strategy tracking and any
changes, commercial engagements and customer relationships with MVNO brands
across consumer, ethnic and B2B segments – directly and through MVNE aggregators.
Key Duties and Responsibilities
Reporting & Analysis
·
Responsible for successful
on-boarding of the identified MVNO as per the Company governance process.
·
Responsible for definition and
delivery of interdepartmental KPIs (SLA and other contracts’ deliverables)
·
Responsible for billing accuracy,
revenue assurance and revenue collection.
·
Responsible for management and
development of customer relationship.
·
Execute MVNO projects within budgets
(Revenues & Cost)
·
Develop & define pricing &
revenue models for MVNOs and MVNEs partners
·
Define metrics for periodic review of
MVNOs financial and ethical performance
·
Understanding the customer segment
and providing support in business case development & developing value
propositions
·
Guide the design of MVNO/MVNE
solutions to address business needs and goals.
·
Develop & define in conjunction
with Revenue Assurance robust governance systems & processes for billing,
revenue collection, settlement and reporting between the MVNOs, MVNE &
Telkom
·
Execute seamless onboarding process
for customers end to end covering the quote to bill process
·
Develop and maintain guidelines and
criteria for vetting of new potential MVNOs
Academic / Professional Qualifications
·
Bachelor’s degree or above in related
field. MBA or equivalent post-degree qualifications is highly desirable
·
Minimum 5 years’ relevant experience
in Telecom industry, background in Telecom Sales/Product/Operations in
Carrier/Wholesale/Enterprise business
Unique Skills:
·
Excellent skills in business
analysis, and business case formulation
·
Excellent verbal and written
communication skills, with ability to develop relationships and formerly
present findings and recommendations at executive and C-level
·
Results orientated, proactive,
self-motivated, attention to details and a good team-player
·
Strong commercial and contractual
negotiator with considerable experience managing external relationships within
the Wholesale / MVNO / Technology sector
·
Experience of running engaging
workshops that engage mid/senior level customer staff.
·
Ability to operate effectively and
cross-functionally with all levels of management, both internally and
externally.
This position is open to Kenyan
citizens only.
Position: Technical Support Specialist
Region: Nairobi
Reporting to: Senior
Manager Mobile Financial Services
Band: 3
Department: Technology
Division
Who We Are: Telkom
connects the people that keep Kenya on the move. It does this by providing
integrated telecommunications solutions to individuals, Small and Medium-sized
Enterprises (SMEs), Government and large corporates in Kenya, drawing from a
diverse solutions suite that includes voice, data, mobile money as well as
network services. Powered by its vast fibre optic infrastructure, it is also a
major provider of wholesale, carrier-to-carrier traffic within the country and
the region.
About This Role: We are seeking an individual who is dynamic by nature and
passionate about people with a track record of delivering results to join our
Technology team. The incumbent will be responsible for the administration and
support of services within MFS. This is a key role in the overall execution of
the Technology strategy and will require an individual with excellent communication
and analytical skills.
What You Will Do
·
Provide technical support for both
hardware and software issues users encounter.
·
Manage configuration and operation of
software applications within Mobile Financial Services domain.
·
Automation of complex, manual and
error-prone processes.
·
Monitor the daily performance of
services/applications and respond immediately to security or usability
concerns.
·
Manage application, database and
network systems to ensure high availability and quality of services.
·
New requirements elicitation,
analysis and documentation.
·
Provide proactive and reactive data,
application and hardware management support.
·
Upgrade systems and processes as
required for enhanced functionality and security issue resolution.
·
Work with various teams to prepare a
technology roadmap and be responsible for delivery of the same.
·
Manage vendors to ensure delivery of
product & service quality.
·
Onboard and support integration
partners in a bid to build a digital payments ecosystem.
·
Report on project status, and service
performance regularly.
·
Respond to and resolve help desk
requests.
Requirements for the job
·
Bachelor of Science Degree in
Computer Science, Computer Engineering, Information Technology or a related
technical field from accredited university.
·
A minimum of 2 years’ experience in
the telecommunications industry
Professional Knowledge
·
Proven working experience as a system
administrator on Unix/Linux.
·
Proven working experience as a
network administrator (Cisco certification).
·
Hands-on experience with database
standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra,
MongoDB).
·
Excellent knowledge of data backup,
recovery, security and integrity.
Professional Skills:
·
Familiarity with database design,
documentation and coding.
·
Problem solving skills and ability to
think algorithmically
·
Excellent communication skills.
How to Apply
Application
should be sent by 23rd October 2018, please provide an updated Curriculum Vitae
(CV) including details of your current telephone contacts and names of three
referees.
Apply
through recruitment@telkom.co.ke and ensure the job title is quoted on the
subject field.
Only
shortlisted candidates will be contacted.
Telkom
Kenya is an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to tribe, religion, gender,
age or disability.
