MVNO Commercial Manager
Reporting to:Head of Carrier Sales
Responsibilities
Requirements
Responsibilities
Requirements
Responsibilities
Requirements
Reporting to:Head of Carrier Sales
Division: Carrier Services.
Role Purpose:
Reporting to the Head of Carrier
Sales, the MVNO Commercial Manager will be responsible for the revenues,
strategy tracking and any changes, commercial engagements and customer
relationships with MVNO brands across consumer, ethnic and B2B segments –
directly and through MVNE aggregators. The role holder will be responsible for
onboarding and management of MVNO business.
Responsibilities
Reporting & Analysis
·
Responsible for successful
on-boarding of the identified MVNO as per the Company governance process.
·
Responsible for definition and
delivery of interdepartmental KPIs (SLA and other contracts’ deliverables)
·
Responsible for billing accuracy,
revenue assurance and revenue collection.
·
Responsible for management and
development of customer relationship.
·
Execute MVNO projects within budgets
(Revenues & Cost)
·
Develop & define pricing &
revenue models for MVNOs and MVNEs partners
·
Define metrics for periodic review of
MVNOs financial and ethical performance
·
Understanding the customer
segment and providing support in business case development & developing
value propositions
·
Guide the design of MVNO/MVNE
solutions to address business needs and goals.
·
Develop & define in conjunction
with Revenue Assurance robust governance systems & processes for billing,
revenue collection, settlement and reporting between the MVNOs, MVNE &
Telkom
·
Execute seamless on boarding process
for customers end to end covering the quote to bill process
·
Develop and maintain guidelines
and criteria for vetting of new potential MVNOs
Requirements
·
Bachelor’s degree or above in related
field. MBA or equivalent post-degree qualifications is highly desirable
·
Minimum 5 years’ relevant experience
in Telecom industry, background in Telecom Sales/Product/Operations in
Carrier/Wholesale/Enterprise business
Unique Skills
·
Excellent skills in business
analysis, and business case formulation
·
Excellent verbal and written
communication skills, with ability to develop relationships and formerly
present findings and recommendations at executive and C-level
·
Results orientated, proactive,
self-motivated, attention to details and a good team-player
·
Strong commercial and contractual
negotiator with considerable experience managing external relationships within
the Wholesale / MVNO / Technology sector
·
Experience of running engaging
workshops that engage mid/senior level customer staff.
·
Ability to operate effectively and
cross-functionally with all levels of management, both internally and
externally.
Technical Support Specialist
Region:Nairobi
Reporting to:Senior Manager Mobile
Financial Services
Band:3
Department:Technology Division
Who We Are
Telkom connects the people that keep
Kenya on the move. It does this by providing integrated telecommunications
solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government
and large corporates in Kenya, drawing from a diverse solutions suite that
includes voice, data, mobile money as well as network services. Powered by its
vast fibre optic infrastructure, it is also a major provider of wholesale,
carrier-to-carrier traffic within the country and the region.
About This Role
We are seeking an individual who is
dynamic by nature and passionate about people with a track record of delivering
results to join our Technology team. The incumbent will be responsible for the
administration and support of services within MFS. This is a key role in the
overall execution of the Technology strategy and will require an individual
with excellent communication and analytical skills.
Responsibilities
·
Provide technical support for both
hardware and software issues users encounter.
·
Manage configuration and operation of
software applications within Mobile Financial Services domain.
·
Automation of complex, manual and
error-prone processes.
·
Monitor the daily performance of
services/applications and respond immediately to security or usability
concerns.
·
Manage application, database and
network systems to ensure high availability and quality of services.
·
New requirements elicitation,
analysis and documentation.
·
Provide proactive and reactive data,
application and hardware management support.
·
Upgrade systems and processes as
required for enhanced functionality and security issue resolution.
·
Work with various teams to prepare a
technology roadmap and be responsible for delivery of the same.
·
Manage vendors to ensure delivery of
product & service quality.
·
Onboard and support integration
partners in a bid to build a digital payments ecosystem.
·
Report on project status, and service
performance regularly.
·
Respond to and resolve help desk
requests.
Requirements
·
Bachelor of Science Degree in
Computer Science, Computer Engineering, Information Technology or a related
technical field from accredited university.
·
A minimum of 2 years’ experience in
the telecommunications industry
Professional Knowledge
·
Proven working experience as a system
administrator on Unix/Linux.
·
Proven working experience as a
network administrator (Cisco certification).
·
Hands-on experience with database
standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra,
MongoDB).
·
Excellent knowledge of data backup,
recovery, security and integrity
Professional Skills
·
Familiarity with database design,
documentation and coding.
·
Problem solving skills and ability to
think algorithmically
·
Excellent communication skills.
Head of Usage & Retention
Region:Nairobi
Reporting to: Chief Marketing
Officer
Band:4.2
Department:Marketing
Role Purpose
The Head of Usage & Retention
will support the formulation and execution of marketing strategies for Telkom
across all product and services as well as all market segments. Managing a
comprehensive Telkom Kenya Wide Customer Lifecycle management strategy for
voice and non-voice both from a people, process and technology perspective.
This role manages all the aspects impacting on the product and services
marketing to ensure the elimination of barriers to achieve sales targets, from
the deployment of the product and services to the market for awareness of the
product and channel execution for trade presence.
Responsibilities
·
Alignment of products and services to
ensure optimal profitability while remaining competitive in the market
·
Management of product life cycle
·
Ensure marketing campaigns are
executed within budget limits
·
Implement new offers to increase
revenue, reduce churn, increase customer base and acquisition
·
Prepare marketing plans including GTM
plans for new products and offerings
·
Ensure marketing campaigns are
aligned to increase the customer experience, acquisition and retention for all
departments
·
Develop relevant products offerings
to increase the customer experience, acquisition and retention for all
departments
·
Oversee the development, monitoring
and analyses of customer need analyses through regular interactions, customer
surveys, customer complaints analyses and sales behaviour to and ensure
customer journey improvement
·
Ensure timely execution and follow
through of offers and campaigns within the products and services portfolio
·
Produce and present pre-opportunity
studies for new market, revenues assessment, customer needs and value
proposition including high-level product description
·
Develop, monitor and execute
marketing strategies to support the full Customer Lifecycle involving all
relevant stakeholders
·
Oversee the development, monitoring and
execution of the relevant product and service offering concerning pricing,
communication strategy and the go to market strategy, distribution and
marketing mix
·
Provide guidelines to departments
concerning campaigns and monitor compliance
·
Identify and implement optimisation
opportunities within the campaigns and inform relevant stakeholders
·
Assist in developing budget
projections and prepare business cases for validation
·
Prepare the relevant reporting with
analyses for all levels of the business i.e. board, exco, opscom, operational
·
Develop and manage launch plans:
internal training and awareness, regulatory dossier, communication and PR plans
for launch, sales objectives per channel, distribution of products
Requirements
·
Bachelor’s degree in Marketing,
Business or related field from a recognized institution
·
6-8 years’ experience in Marketing
Management, Campaign Management, Customer Lifecycle Management
Professional Skills
·
Strong market perception and
understanding to select actions with the highest chances of success and growth
·
Good knowledge of product marketing
basics: marketing mix, exploiting market research materials
·
Excellent communication /
presentation skills (oral & written)
How to Apply
Application should be sent by 23rd October 2018, please provide an updated Curriculum Vitae (CV)
including details of your current telephone contacts and names of three
referees.
Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.
This position is open to Kenyan
citizens only.