Receptionist
Roles
Qualifications
Roles
·
To ensure knowledge of special promotions offered by the hotel
and to passing this information on to the guest whenever the possibility
arises.
·
Promoting the other departments within the hotel at every given
opportunity in order to maximize hotel sales.
·
Ensuring that all reservations have the correct deposit taken.
·
Ensuring that all confirmations are sent out by the end of the
shift.
·
Being aware of the hotel availability and that every opportunity
to maximize room sales is taken.
·
Offering assistance to other departments, including Bar,
Restaurant, Spa and Housekeeping as necessary
·
Awareness of all written and spoken requests and to carry out
these requests in a courteous and helpful manner.
·
Ensuring that all charges are correctly posted to the guests’
bills following the standard procedures.
·
To deal with cash, cheque and credit transactions and to ensure
that any discrepancies are reported immediately.
·
To ensure that all messages received for guests are passed on
accurately and as quickly as possible.
·
Supervise all other Receptionists’ duties.
·
Ensuring the security of guests’ property, and lost property
following security procedures.
Qualifications
·
Degree/diploma in Administration or office management
·
3 years’ experience in a similar role
·
MS Office Computer Skills
·
Work planning and organization skills
·
Excellent customer service skills
·
Attention to detail
·
Excellent communication and interpersonal skills
How to Apply