Head Receptionist
NCCK, an umbrella organization for Protestant Churches and Christian Organizations registered in Kenya, invites applications from interested and suitably qualified candidates to fill the following position:
Responsibilities
Qualifications
Responsibilities
Qualifications
Responsibilities
Qualifications
Responsibilities
Qualifications
Responsibilities
Qualifications
NCCK, an umbrella organization for Protestant Churches and Christian Organizations registered in Kenya, invites applications from interested and suitably qualified candidates to fill the following position:
Responsibilities
·
Reserve, register and assign rooms to guests, provide continuous
source of information during their stay in the hotel
·
Prepare and update guest bills on daily basis
·
Handle booking correspondences
·
Obtain feedback from guests & clients
·
Supervise room racks, guest rack, reservation rack, guest room
keys.
·
Receive & distribute guest mail
·
Review of existing standards & procedures while implementing
new best practices to ensure a seamless delivery of front office service
·
Solve guest’s problems to their satisfaction
·
Co-ordinate special needs with other Heads of Departments e.g.
airport shuttle or special diets
·
Manage, schedule and supervise all the staff issues of front
office department
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Promote sales and a full house status
·
Prepare and submit daily departmental sales report to the
accountant
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Conduct annual/quarterly appraisals for front office team
·
Ensure that the front office team functions are professional and
consistent standards expected in providing a high level of customer focus to
meet business needs.
Qualifications
·
Kenya Certificate of Secondary Education (KCSE)
·
Diploma in Front Office Operations/ Public Relations
·
Diploma in any other related area.
·
Ability to work long hours
·
Mature and courteous
·
Strong interpersonal skills and inter-cultural orientation with
appreciation of different cultural and religious backgrounds of guests.
·
Good communication skills with good command of English and
Kiswahili
·
Ability to handle all complaints with tact, courtesy and
initiative
·
Must have worked in a similar position for at least TWO years.
Kitchen Steward
NCCK, an umbrella organization for Protestant Churches and
Christian Organizations registered in Kenya, invites applications from
interested and suitably qualified candidates to fill the following position:
SUPERVISOR: Chef
Responsibilities
·
Assist in the preparation of food as directed by the Restaurant
Chef or supervisiory team
·
Ensure all food produced is in the line with kitchen recipes and
standards.
·
Ensure all kitchens are kept clean and tidy to current Health
& Hygiene.
·
Ensure all operating equipment, crockery, cutlery &
glassware is hygienically and safely stored
·
Follow the regular cleaning rosters and standards methods for
deep of floors, walls, coolers, oven & operating equipment.
·
To contribute to cost control through energy conservation and
the careful use of water, cleaning materials and other appliances.
·
Ensure garbage is collected and disposed of correctly from all
kitchen areas each shift.
·
Utilize safe and hygienic methods for the removal of dry and wet
waste
Qualifications
·
Kenya Certificate of Secondary Education (KCSE)
·
Certificate in Food & Beverage
·
Excellent Communication skills
·
Confidentiality and integrity
·
Ability to work long hours
·
Flexible
·
Reliable
·
Must have worked in a similar position for at least one years in
a similar position.
Chef
NCCK, an umbrella organization for Protestant Churches and
Christian Organizations registered in Kenya, invites applications from
interested and suitably qualified candidates to fill the following position:
Chef – 2 positions
SUPERVISOR: Manager
DUTY STATION: Jumuia Hotel Kisumu,
Jumuia Coffee House
Main Purpose of the Job
Actively participate in the ongoing developments at Jumuia
Resorts. Ensure all operational standards and internal policies relating to
kitchen are kept up to date at all time, strive to improve food preparations,
presentations, and menu selection in culinary areas of the Restaurant. Provide
support, leadership, motivation, training, coaching and mentoring to all direct
reports and subordinates. Create an environment of trust and respect through
the empowerment of the Employees at all levels. Encourage high morale, Fosters
teamwork and collaborating all team members.
Responsibilities
·
Responsible for all management of kitchen.
·
Strive to continually food preparations and menu selection,
supervise staff, with assistance make purches of raw food items, train
apprentices and maintain a sanitary and hygienic enviroment for the preparation
of food
·
Actively work to minimize wastage/spoilage in all kitchen areas.
Check and verify wastage report. Ensure monthly projections of results of for
the kitchen are accurate and on target to expectations.
·
Ensure all staffs have reported on duty
·
Review costs analysis on a regular basis to ensure in line with
budget and forecasts
·
Actively gather and share appropriate market inteligentce on
other properties as it relates to culinary information, ensuring Restaurant
culinary offerings are current and keeping with new trends in the market place.
·
In conjuction with the purchasing department, conduct regular
meetings with food suppliers reviewing food products, price, quality and
delivery to ensure best quality and value for Restaurant.
·
Check stocks especially butchery, dairy products, dry goods,
previosly day’s sales, food cost trends. Sort out the variances in stocks.
·
Check menus for functions if any & delegate appropriately
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Ensure canteen service timing is adhered to & hygiene
observed.
·
Attend management briefing
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Ensure fridges are checked, cleand & food stuff arranged
properly.
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Organize & supervice lunch preps.
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Ensure proper buffet set up, service& replenishing of food.
·
Ensure kitchen is stocked, no missing items
·
The key result areas to this post are set out in this job
description. It should be noted that the Jumuia Resorts reserves the right to update
the job desrciption from time ti time to reflect changes in or to the post
after consultation about any proposed changes. Significant permanent changes in
duties and responsibilities will require revisions to be made to this job
description
·
This JOB DESCRIPTION is not exhaustive, therefore the job holder
may be required, from time to time to, to carry out tasks and when requested by
Management.
Health, Safety And Security
·
Familiarize self with Organization Health and Safety Policies
and promotes and complies with them
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Takes responsibility to rectify hazardous situations, reporting
major areas of concern and expense to superiors
·
Familiarize self with property safety, First Aid and Fire and
Emergency procedures and actively enforce them.
·
Ensure security incidents are reviewed and corrective measures
implemented to prevent recuring incidents.
General
·
Complies with the Organization’s corporate Code of Conduct.
·
Familiarize self with the Organization values and model-desired
behavior
·
Perform task as directed by the Restaurant Manager in pursuit of
the achievement of business goals.
Customer Service
Demonstrate service attribute in accordance with industry
expectations and Organization standards including:
1.
Being attentive guests
2.
Accurately and promtly fulfilling guests requests
3.
Anticipate guest needs
4.
Maintain a high level of knowledge which affect the guest
experience
5.
Demonstrate a service attitude
6.
Taking appropriate action to resolve guest complaints
Self Management
·
Comply with Organizational rules and regulations contained in
the Employment Handbook
·
Comply with Organizational Grooming Standards
·
Comply with Time and Attendance Policies
·
Actively participate in training and development programs and
maximize orpportunities for
·
self –development.
Qualifications
·
Kenya Certificate of Secondary Education (KCSE)
·
Diploma in Food & Beverage
·
Excellent Communication skills
·
Confidentiality and integrity
·
Ability to work long hours
·
Flexible
·
Reliable
·
Must have worked in a similar position for at least TWO years in
a similar position
Pool Attendant
NCCK, an umbrella organization for Protestant Churches and
Christian Organizations registered in Kenya, invites applications from
interested and suitably qualified candidates to fill the following position:
SUPERVISOR: Maintenance Technician
Responsibilities
·
Clean assigned Resort facilities (i.e. the swimming pool, pool
deck, equipment areas, locker room, showers)
·
Inspect Swimming pool, deck, and mechanical equipment for
the purposes of ensuring that it is suitable for safe operations, maintaining
an attractive and clean condition, identifying necessary repairs.
·
Evaluate equipment function for the purpose of maintaining
facilities and complying with mandated health requirements.
·
Maintain Pool, including proper chemical and PH rate for the
purpose of complying with mandated safety and health requirements.
·
Assist in maintaining swimming pool equipment (e.g.
backwashing filters, pump equipment) for the purpose of ensuring equipment is
in proper working condition
·
Maintain record for the purpose of providing an up-to-date
reference trail and/0r complying with mandated requirements
·
Monitors inventory levels of chemical and other pool maintenance
supplies for the purpose of ensuring the availability of supplies as needed
·
Performs minor repairs to swimming pool equipment and facilities
for the purpose of maintaining facilities and equipment in safe operating
condition
·
Assist with setup and/or movement of equipment (e.g. starting
blocks, benches) for the purpose of ensuring availability for special events).
·
Prepare purchase orders for the purpose of securing needed
supplies.
·
Responds to inquiries from Guests, Public Health Department and
other relevant parties for the purpose of conveying information regarding
swimming pool operations
·
Stocks chemicals and other supplies for the purpose of
maintaining adequate quantities and security of items.
·
Perform any other duties as may be assigned by the management
from time to time.
Qualifications
·
Kenya Certificate of Secondary Education (KCSE)
·
Certificate in Swimming Pool Attendance
·
Excellent Communication skills
·
Confidentiality and integrity
·
Able to operate pool maintenance equipment and handle hazardous
materials
·
Ability to operate within a defined budget
·
Ability to work long hours
·
Flexible
·
Reliable
·
Must have worked in a similar position for at least TWO years.
Sales Executive
NCCK, an umbrella organization for Protestant Churches and
Christian Organizations registered in Kenya, invites applications from
interested and suitably qualified candidates to fill the following position:
SUPERVISOR: Resort Manager
DUTY STATION: Jumuia Conference and Country Home Limuru
Responsibilities
·
Deliver monthly sales targets for specific market segments set
by the Manager.
·
Develop and maintain information on business
intelligence mainly focusing on consumer preferences, buying patterns, budgets
and recommendations for growth.
·
Feed and update booking system on a daily basis, recording and
confirming all necessary changes.
·
Develop and maintain good relationships with all clients with
the aim of developing a loyal repeat client database.
·
Produce weekly sales report on clients visited, new business
sourced , debts collected and complaints received. In addition, produce a
monthly summary sales report, reflecting total income generated.
·
Participate in various trade fairs, workshops and seminars as
required by the Manager.
·
Perform any other duties that as may be assigned by management
from time to time by your supervisor.
Qualifications
·
Kenya Certificate of Secondary Education (KCSE)
·
Diploma in Sales and Marketing
·
Diploma in any other related area.
·
Driving license and competence
·
Very smart appearance
·
Mature and courteous
·
Strong interpersonal skills and inter-cultural orientation with
appreciation of different cultural and religious backgrounds of guests.
·
Good communication skills with good command of English and
Kiswahili
·
Well developed database of contacts and social networks
·
Ability to handle all complaints with tact, courtesy and
initiative
·
Good knowledge of potential source markets for the hotel
industry and target sales activity mechanisms.
·
Must have worked in a similar position for at least TWO years.
How to Apply
Qualified and interested candidates should download the NCCK
Job Application Form. Candidates are advised to STRICTLY send the
application form ONLY, duly filled in PDF format to recruitment@ncck.org indicating
job title in the email subject line. The application forms to be received by
close of business on 18th October 2018. Only short listed candidates will be
contacted.