One Acre Fund
Business Operations Associate
Job Description: The Business Operations department, or BizOps, is
responsible for both client facing and non-client facing back office aspects of
our program. This includes a Client Data Management team who ensure timely and
accurate client repayment and order data, a Customer Engagement team who ensure
excellent customer service through a call center and SMS services, and a Field
Audit team who aim to prevent and catch fraud by conducting investigations in
the field.
Business Operations Associate
Job Summary: Seeking an exceptional professionals with 2+ years work
experience to serve in a position that combines financial and operational
analysis as well as process design and implementation with team management and
staff development in Africa.
Location: Rwanda
The BizOps Associate will lead a
combination of these teams within the BizOps department in order to implement
projects critical to the organization’s continued growth
The BizOps Associate will work
closely with our core field operations on a daily basis and will support the
growth of our client base by building, developing, and motivating a large team
of national staff team members with a focus on efficient process design,
considered structure, and ambitious achievements.
This role will require a high-level
of responsibility and we need someone who can effectively meet goals and
deliver results through coordination and communication, process design and
implementation, team building and leadership development. The BizOps Associate
will manage a growing team across a growing geographic area and support the
rollout of products and services at both mature and testing stages.
The BizOps Associate will also play
an important role in key operational changes. For example, we are planning or
implementing a transition in several of our country programs to direct farmer
mobile repayments. Implementing the systems behind a transition of thousands of
rural farmers from cash to mobile money will be a key project requiring the
BizOps Associate’s support.
The ultimate goal of this position is
to build remarkable teams, design and then implement thoughtful, measurable,
efficient processes that can run and scale with minimal attention as the BizOps
Associate grows to meet ever evolving, new, and exciting opportunities.
Recent BizOps Accomplishments:
·
This year, BizOps supported the
Rwanda program’s scale up away from cash repayment to a system based on mobile
money. 50% of our program, or about 150,000 clients, will be using this system
this year and we plan to scale to 100% in a year. This meant designing,
implementing, and managing new BizOps repayment assignment and reconciliation
processes at scale while continuing to support normal field-based operations.
·
In one season, the Rwanda Customer
Engagement team has seen a 50% increase in client calls to our hotline. We also
implemented a new call management system to better track client calls in order
to give more timely and accurate responses.
·
Last season, the Rwanda Client Data
Management team entered 352,000 farmer contract records in 5 weeks, including
double-data entry to drive accuracy. During delivery of products to clients
throughout the season, our data was proven to be 99.9% accurate.
Typical projects / tasks include but
are not limited to:
·
Staff Management & Development:
Manage and develop team of 10+ team members. Managing and developing the
structures and individual talent of the team will be your most important role.
·
Client Data Management: Integrate
programmatic rules and trials such as prepayment deadlines, client penalties,
variable deadlines, new products, etc.
·
Customer Service: Help to develop a
world-class customer service team and processes to ensure that customer
inquiries are addressed in a timely manner.
·
Client Protection: Ensure our program
meets global client protection standards, through both proactive and reactive
processes. You will also collaborate closely across departments with our Field
Operations, Logistics, and Technology teams to promote client protection.
Career Growth and Development: We have a strong culture of constant learning and we invest in
developing our people. You’ll have weekly check-ins with your manager, access
to mentorship and training programs, and regular feedback on your performance.
We hold career reviews every six
months, and set aside time to discuss your aspirations and career goals. You’ll
have the opportunity to shape a growing organization and build a rewarding
long-term career.
Qualifications
We are seeking 1 exceptional
professional with 2+ years of work experience and ideally a demonstrated
passion for our mission.
Candidates who fit the following
criteria are strongly encouraged to apply:
·
Strong work experiences. Examples
include a demanding professional work experience, or successful entrepreneurial
experience
·
Leadership experience at work, or
outside of work, including management of direct reports
·
Experience with customer service, a
call center, or client protection is preferred
·
Advanced Excel and/or other data
analysis skills
·
Top-performing undergraduate
background
·
Demonstrated leadership experience at
work, or outside of work, enthusiasm for learning, and openness to feedback.
·
Ability to build teams and collaborate
with colleagues from diverse backgrounds.
Language: English required. Kinyarwanda is preferred.
Preferred Start Date: Flexible
Compensation: Commensurate with experience.
Benefits: Health insurance, housing, annual flights and other
quality of life benefits
Sponsor International
Candidates: Yes. Rwanda country nationals / East
Africans are strongly encouraged to apply.
How to Apply
CLICK HERE to apply
online
One Acre Fund
Seed Production Associate
Job Summary: Exceptional
leader with proven experience managing hybrid maize seed production
Location: Rwanda
Job Description: We
are looking for an experienced seed production farm manager/agronomist/breeder
to be part of a new venture aimed at jump-starting the seed sector in Rwanda
through building a domestic market nearly from scratch.
We
need a motivated, technical expert to provide hands-on guidance to a new seed
production partnership between the Rwandan government and One Acre Fund.
Rwanda
will be reducing and eventually eliminating seed imports in the near future and
is therefore investing heavily in domestic seed production. One Acre Fund is
excited to be part of this initiative, and is partnering with the Rwandan
government to quickly scale up domestic production of hybrid maize varieties
through launching a seed company. This joint venture has the potential to
provide hybrid seed access to one million farmers and generate tens of millions
of dollars of impact via increased harvest for Rwandan farm households.
The
Seed Production Agronomist/Breeder will bring years of seed production
experience to this venture ensuring its success. This venture will accelerate a
current seed production farm from open-pollinated maize seed varieties to large
scale production of hybrid maize seed.
As such, the Seed Production Expert’s responsibilities will
include:
·
Providing detailed agronomic advice
to the farm team (around 30 employees, inc. farm manager and an agronomist) at all
stages of seed production including field preparation, planting rates/methods,
best practices for timing male and female parent planting, crop care
management, harvesting and all specific procedures to hybrid seed production.
·
Make pre-planting decisions, guide
field preparation, and provide clear plans ahead of key growth stages of the
seed crop.
·
Support the team with regular
training in identification of key yield impacting time points and agronomic
practices specific to hybrid seed production
·
Give guidance in due time to ensure
that seed production fields will pass certification on inspection
·
Ensure that the highest quality crop
is produced and the least post-harvest losses are incurred
·
Enforce best-practices in handling
and storage of seed across the site to prevent contamination by pests or
disease, in addition to providing advice on seed treatment and packaging
·
Working with the Seed Partnerships
Lead you will also provide guidance on short and long term seed production
management and strategy; in addition to ensuring that daily
implementation/management of the seed company is carried out to your
recommendation.
This
role will enable you to add your expertise to a brand new and rapidly expanding
seed company/sector. As our technical expert, you will convert your experience
in seed production systems and breeding into positive farmer impact in Rwanda.
Do
you want to be part of a new seed venture aimed at supplying hybrid seed for
Rwanda?
Qualifications Career Growth and Development
We
have a strong culture of constant learning and we invest in developing our
people. You’ll have weekly check-ins with your manager, access to mentor ship
and training programs, and regular feedback on your performance.
We
hold career reviews every six months, and set aside time to discuss your
aspirations and career goals. You’ll have the opportunity to shape a growing
organization and build a rewarding long-term career.
Qualifications
We
are looking for extraordinary professionals who will help take One Acre Fund to
the next levels of impact and scale.
**
This is a competitive posting for a career–track role.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Strong work experiences: We are
looking for candidates with a proven track record of managing visible,
high-performing seed production and/or breeding activities
·
Seed sector knowledge:
1. Advanced degree (minimum MSc) in agronomy, plant sciences,
biology, plant breeding or a related field is required
2. 5-10 years of working experience in the seed production/breeding
sector is required
3. Applicants without a relevant MSc will be considered, but
must have 15 + years of experience in crop seed production
4. Experience with seed breeding is strongly preferred
·
Professional/technical skills:
1. Experience in field management of commercial hybrid maize
seed production
2. Excellent management and leadership skills
3. Ability to effectively work with and manage people from
diverse backgrounds
4. Excellent interpersonal communication
·
Outstanding responsiveness to
feedback: We firmly believe that ability to act on both reinforcing and
redirecting feedback is the fastest way to grow. As a team, we give and expect
to receive open and frank feedback, both to our reports and to our managers.
Candidates should exhibit an ability to take feedback as a chance to improve,
and know how to give feedback in a constructive manner.
·
Humility: In everything One Acre Fund
does, we put farmers first. We do this by approaching our work and individual
growth with humility, efficiency, and compassion.
·
Language: English fluency required;
Kinyarwanda or French is a strong bonus
Preferred Start Date: 1st November 2018
Compensation: Commensurate
with experience
Benefits: Generous
paid time off, health insurance, any required immunizations, flight benefits,
housing and food stipends
Sponsor International Candidates: Yes
How to Apply
CLICK HERE to
apply online
One Acre Fund
Rwanda Strategy and Operations Analyst
Job Summary: Conduct
quantitative analysis and shape organizational strategy to support our
operations and systems as we grow
Location: Rwanda
Job Description: We are looking for a driven, strategic problem-solvers dedicated
to social impact to join our Rwanda strategy team. The Strategy and Operations
Analyst will work on short-term projects across multiple functions to rapidly
solve complex strategic, financial and operational problems.
This
is a full-time career-track role within One Acre Fund Rwanda’s Strategy team.
The role therefore includes exposure to high level strategy, working in a
variety of departments and functions, and getting into the field. No day is
ever the same, and a great candidate will be able to take on new projects
quickly whilst handling ad-hoc requests (e.g. research) from the country
director.
Analysts
take full ownership of projects, from planning through execution and follow-up.
They manage anywhere from 2-5 projects at any given time, are typically
responsible for at least one other team-specific initiative, and are expected
to be able to tackle any type of project – from quantitative modeling to
primary research – with a relentless focus on solving the problem at hand.
The
Analyst may be asked to take on direct management responsibilities to help our
team grow into exceptional Analysts.
Roles and Responsibilities
·
Identifying opportunities for 20%
savings in our large distribution network costs, through market research and
modeling of truck costs and margins in the industry, to understand where we
could reduce our costs.
·
Building a ‘social return on
investment’ model for teams that conduct trials to ensure the trial is a
worthwhile investment, taking in to account its potential impact to farmers and
cost if we scaled the trial country-wide.
·
Identifying opportunities in the
market to sell more solar lights, and working with each team to ensure
cross-channel collaboration to optimize solar light sales.
·
Working with our field operations
team to create tools to measure performance and ensure incentives (sales,
repayment etc) for field staff are optimal to drive results.
·
Longer-term, there will be
opportunities to lead increasingly large initiatives or join/lead a department
you are supporting.
Career Growth and Development
One
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship and through regular management
consulting-style career reviews.
We
also have regular one-on-one meetings, where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about. Because of our rapid growth, we constantly have new
high-level roles opening up and opportunities in many functions. This results
in fast career growth for our staff.
Qualifications
We
are looking for truly extraordinary professionals who will help take our
organization to the next levels of impact and scale.
This
is a competitive posting for a career–track role.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Strong work experiences: we are
targeting former management consultants or people with similar experience
quickly getting up to speed on a project, working across functions, and solving
problems. We also look for leadership experiences, at or outside of work,
particularly in roles that demonstrate relationship management and driving
results on a variety of project types.
·
Technical skills: advanced
proficiency in Excel. Experience with other professional programs (e.g. R,
STATA, Access) is a plus.
·
Humility: in everything One Acre Fund
does, we put farmers first. We do this by approaching our work and individual
professional growth with humility, efficiency, and compassion.
·
A willingness to commit to living in
East Africa for at least two years: this is a long-term, career–track role. The
ideal candidate will have had experience working in an emerging market,
although this is not required.
·
Language: English required;
French/Kinyarwanda a bonus
Location: Rubengera,
Rwanda
Preferred Start Date: As soon as possible
Compensation: Starts
modest. However, this is a career-track role with fast raises for performance,
paying a meaningful salary for long-term placement in developing nations.
Benefits: Health
insurance, immunizations, flights, housing and other benefits
Sponsor International Candidates: Yes
How to Apply
CLICK HERE to
apply online
One Acre Fund
Kenya Field Operations Deliveries Associate
Job Summary: Drive
efficient processes and systems, allowing us to deliver a growing range of
inputs to more clients in a wider geographic area as we rapidly scale.
One
Acre Fund began in Kenya and is now one of our largest and fastest-growing
countries of operation. Our vision for 2030 is to end hunger in Kenya and
provide a pathway to prosperity for every farm family in the nation.
One
Acre Fund Kenya is transitioning from a start-up to a mature operation – and we
need additional high performing staff members to continue our strong growth
trajectory.
Working
with our Kenya team presents the opportunity to build upon our strong
operational foundations and explore new ways to impact our well-established
network of hundreds of thousands of farm families.
The
Field Operations Deliveries Associate is tasked with collaborating with
stakeholders in Business Operations, Logistics, and other teams to ensure that
over 50+ unique inputs (totaling over 32 million kgs in 2018) are distributed
to our ever growing client base.
They
are also charged with driving more efficient processes and systems that will
allow us to deliver a growing range of inputs to more clients in a wider
geographic area as One Acre Fund rapidly scales.
The Field Operations Deliveries Associate’s responsibilities
would include, but are not limited to:
Strategy & Vision
·
Contribute to the Field Operations 5
Year Plan, annual ‘Objectives and Key Results’ goals and planning processes for
the Field Operations department. Ensure annual plans align with the country
program’s long-term vision and targets.
·
Measure progress against goals,
regularly report on progress, and hold the team accountable for delivering
results in key strategic areas.
·
Drive Field Operations to scale our
services to more clients efficiently while maintaining a high level of service.
·
In all high level discussions at a
country and global level, you will be responsible for representing the
synthesized view of your team on all things Delivery related for Kenya Field
Operations.
Delivery Planning, Execution and TroubleShooting
·
Coordinate planning and execution of
major seasonal deliveries. This involves:
·
Planning and coordinating the Input
Delivery Working Group in collaboration with key stakeholders in Business
Operations and Logistics
·
Updating and executing on key
field-facing trainings (train Field Staff on their roles and responsibilities
during Input Delivery)
·
Triaging and resolving field facing
issues during input delivery
·
Collecting and analyzing metrics
gathered during input delivery to drive future delivery improvements.
·
Manage and mentor one sub-department
managers (Materials Execution & Issue Resolution Specialist)
·
Ensure the sub-department’s tasks are
executed to world-class standards including:
·
Procurement and delivery of
trainings, materials, and tools to field staff to facilitate weekly Field
activities
·
Delivery of performance incentives to
staff and clients
·
Field support issue resolution
·
Collaboratively set department KPIs
and metrics to measure success
·
Regularly solicit feedback from the
wider team and other departments
Strategic Improvements and Collaboration
·
Identify and prioritize operations
improvement projects to allow us to scale to more farmers, more efficiently,
and offer a better service.
·
Participate in other relevant Working
Groups to collaborate with colleagues to move forward on key initiatives. These
include Enrollment WG, Package WG, Expansion WG and others.
·
Participate in Global Operations work
and collaborate with other country programs.
People Management & Training
·
Serve as direct management line to
one mid-level management staff, who oversees the Materials Execution and Issue
Resolution sub-department (all told, a team of three).
·
Management will include oversight,
weekly reporting meetings, performance reviews and development, strategic
direction and support.
·
Ensure that all staff receives
effective mentorship to promote career growth and capacity to handle the
organization’s rapid growth.
·
Personally lead training sessions for
senior staff members.
·
Lead and support the hiring of staff
members within the sub-department.
Team & Culture
·
Within your sub-department, ensure
all staff members are connected to the mission and feel motivated to serve our
farmers each day.
·
Serve as a leader and role model to
the Kenya team at large. Embody One Acre Fund’s core values: Humble Service,
Hard Work, Continual Growth, Family of Leaders, Dream Big, and Integrity.
·
Monitor team morale, plan and
mitigate any changes that could create disharmony amongst staff.
·
Implement best practices and
initiatives that contribute to a more diverse and inclusive work environment.
·
Make Field Operations and One Acre
Fund a great place to work.
Spending and Budgeting
·
Participate in annual budgeting
process for your sub-department; anticipate spending for the year based on
annual plans.
·
Each month, flag any expected
over-expenditures and identify possible ways to offset costs
·
Identify ways for the department to
become more efficient
Career Growth and Development: We have a strong culture of constant learning and we
invest in developing our people. You’ll have weekly check-ins with your
manager, access to mentorship and training programs, and regular feedback on
your performance.
We
hold career reviews every six months, and set aside time to discuss your
aspirations and career goals. You’ll have the opportunity to shape a growing
organization and build a rewarding long-term career.
Qualifications
We
are seeking exceptional professionals with 2-3+ years of work experience, and a
demonstrated long-term passion for international development.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
At a minimum, a Bachelor’s degree is
required for this position with strong demonstrated previous work experience.
·
Experience in Logistics, Supply Chain
Management and/or Database Management are highly preferred.
·
Experience working in a complex
organization effectively with examples of leadership in that environment,
including strong skills in relationship building and management within
organizations.
·
Well-organized with demonstrated
experience in managing projects with a high degree of complexity and detail.
·
Ability and demonstrated experience
to work under pressure, producing quality work with little supervision.
·
Excellent written and verbal
communicator with a strong sense of accountability and responsibility.
·
Willingness to ask questions, comfort
pointing out challenges or mistakes and an ability to give clear, direct and
professional upward feedback.
·
Humility. We are looking for
passionate professionals who combine strong leadership skills with good humor,
patience, and a humble approach to service to join our growing family of
leaders.
·
A willingness to commit to living in
rural areas of East Africa for at least two years – this is a long-term,
career-track role. The ideal candidate will have at least one year demonstrated
experience working in the developing world, although this is not a strict
requirement.
·
Technical Skills: Proficiency in
Microsoft Office and/or Google Suite required. Experience with any programming,
statistical, database management, inventory management software is a strong
plus.
Language: English
required in Kenya. Swahili-speakers strongly encouraged to apply.
Preferred Start Date: As soon as possible
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: No
How to Apply
CLICK HERE to
apply online
One Acre Fund
Mt Kenya Program Operations Associate
Job Summary: Seeking
resilient and resourceful self-starter to lead our Mt Kenya region to rapid
growth.
Job Description
One
Acre Fund is an established social enterprise that delivers agricultural
support to farmers across East and Southern Africa. Instead of giving handouts,
One Acre invests in farmers to generate a permanent gain in farm income. We
provide farmers with a “market bundle” that includes education, finance, seed
and fertilizer, and market access.
Our
program is proven to be impactful – every year, we weigh thousands of harvests
and measure more than 100% average gain in farm income per acre. We have laser-like
focus on generating better lives for the people that we serve.
Since
2007, we have grown to serve more than 365,000 farm families in Kenya alone.
However, we will not stop there. One Acre Fund plans to continue its rapid
growth, and we expect to be able to support 1 million farm families in Kenya by
2025.
Program
Associates play a major role in driving that growth and ensuring that it is
both stable and systematic – while also adding major innovations and
improvements to our program quality. This offers Program Associates a strong
career opportunity: the ability to learn from a successful field operation,
contribute to aggressive growth and also make improvements to our program.
We
are currently seeking a Program Associate for our Program Design team within
One Acre Fund. As a team, Program Design provides the strategic direction and
annual planning for all core activities in Kenya, driving towards the
achievement of our ambitious scale and impact goals.
We
focus specifically on the strategic management of One Acre Fund Kenya’s loan
portfolio, creation and management of the marketing and enrollment strategy,
and the planning and research for future program expansion within Kenya.
The
Mt Kenya Program Associate will be responsible for leading our current
operations and future growth in the Mt Kenya region, an area critical to
achieving our highly ambitious scale goals.
The
role will be based in Nyeri and will be required to build upon our newly
established program to expand operations around the Mt Kenya area.
Additionally, they will be required to build for scale for future operations.
Specific responsibilities include:
Hiring, Management, Mentorship, and Acceleration of Field Team
·
Regular check-ins and management with
the regional field team’s Senior Field Director to support on the week-to-week
execution of their work (soon to be a team of ~60 people)
·
Monitor key performance indicators
around impact, enrollment and repayment with appropriate triage and follow up
as necessary
·
Invest in the team’s professional
skills through targeted mentorship and weekly check-ins with Senior Field
Director, to enable them to take on more responsibility and grow their career
at One Acre Fund
·
Take the lead on hiring all future
team members, with the expectation that the team will continue to grow
aggressively in coming seasons
Executing on Key Planning for Further Expansion around Mt Kenya
·
Run scouting surveys in all potential
expansion areas to determine crop preferences, interest in the program, etc.
and determine the most feasible areas to work
·
Review last year’s performance with
key stakeholders and run various analyses on KPIs and the scouting data to
determine expansion plan for the pilot for the following season
·
Draw on the strategy throughout
planning and execution to ensure that it is brought to life
·
Conduct liaison with Government
Relations’ staff to ensure adequate permissions are in place to work in new
areas.
·
Be adaptable and ready to implement
several different contingencies.
Continue to develop operations
·
Work closely with systems team to
build robust operations for scale as we grow in the region
·
Monitor and control efficiency of
operations in region and plan accurate estimates of budgetary requirements
·
Liaise with other field teams to
ensure unity of purpose and core common practices are being adhered to
Lead Strategic Research and Analysis to Increase Scale
·
Using past performance data,
determine further research needs to continue to expand in Mt Kenya
·
Execute on all necessary qualitative
field research, phone surveys, and data analysis.
·
Creation of high-quality reports to
help guide the program to make data-driven expansion decisions
Career Growth and Development
We
have a strong culture of constant learning and we invest in developing our
people. You’ll have weekly check-ins with your manager, access to mentorship
and training programs, and regular feedback on your performance.
We
hold career reviews every six months, and set aside time to discuss your
aspirations and career goals. You’ll have the opportunity to shape a growing
organization and build a rewarding long-term career.
Qualifications
We
are seeking exceptional professionals with 2 to 4 years of work experience, and
a demonstrated long-term passion for our mission.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Strong academic background.
·
Strong work experience in a similar
field. Examples include a demanding professional work experience, or successful
entrepreneurial experience, e.g. starting a field program in a developing country,
starting a business, extensive volunteer experience.
·
A passion for world class customer
service.
·
Demonstrated experience in leadership
and management is strongly desired, ideally managing large groups of people in
a professional context.
·
Able to work in a team to solve
complex problems in a way that satisfies many stakeholders and always puts
farmers first.
·
Able to work independently, and
comfortable with uncertainty. Our Nyeri office is a small satellite operation,
at some distance from our large headquarters in Kakamega.
·
Good oral and written communication
skills.
Preferred Start Date: As soon as possible
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: No; must have existing rights to work in Kenya
East
Africans strongly encouraged to apply
How to Apply
CLICK HERE to
apply online
One Acre Fund
Kenya Field Operations Admin & Data Systems Lead
Job Summary: Lead
the administrative and data systems side of our Field Operations program by
managing our Field Office Support Team and our backend data analytics function.
Job Description
One
Acre Fund began in Kenya and Kenya is now one of our largest and
fastest-growing countries of operation. Our vision for 2030 is to end hunger in
Kenya and provide a pathway to prosperity for every farm family in the nation.
One
Acre Fund Kenya is transitioning from a start-up to a mature operation – and we
need additional high performing staff members to continue our strong growth
trajectory.
Working
with our Kenya team presents the opportunity to build upon our strong
operational foundations and explore new ways to impact our well-established
network of hundreds of thousands of farm families.
The
Field Operations Admin & Data Systems Lead is tasked with running the
administrative and data systems side of our Field Operations program, while
also aggressively working to make them ready to scale to achieve our aggressive
targets year on year.
This
associate will manage our Field Office Support team and our back end data
analytics function (64+ staff in total) which facilitates weekly execution of
our program in the Field.
The FOps/Execution Admin & Data Systems Associate’s
responsibilities would include, but are not limited to:
Strategy & Vision
·
Contribute to the Field Operations 5
Year Plan, annual ‘Objectives and Key Results’ goals and planning processes for
Field Operations department. Ensure annual plans align with the country
program’s long-term vision and targets.
·
Measure progress against goals,
regularly report on progress, and hold team accountable to delivering results
in key strategic areas.
·
Drive Field Operations to scale our
services to more clients efficiently, while maintaining a high level of
service.
·
In all high level discussions at a
country and global level you will be responsible for representing the
synthesized view of your sub-department: Field Office Support, Data and Cost
Savings
Field Office Support, Back Office Tooling, Data Analytics and
Growth Systems Support
·
Directly manage and mentor 1
sub-department manager (Data and Field Office Support) and 1 data manager (Data
Analytics)
·
Ensure that all of the sub-department
tasks are executed to world-class standards including:
1. Direct oversight of our Field Office Administration team
(consisting of 52 AAs, 8 AA Senior Supervisors, 2 AA Senior Coordinators and 1
Senior Specialist team lead)
2. Coordinate procurement of office supplies and materials to
support district and regional offices
3. Oversee and manage all activities relevant to supporting
Field Admin Staff (hiring, onboarding, check-ins, performance reviews,
budgeting etc.)
4. Facilitate resolution of challenges and issues raised by
Field Admin Staff
5. Plan, coordinate and manage the entire annual seasonal
transition process.
6. The front end work includes everything from scouting and
securing new district and regional offices, hiring and onboarding new field
office support teams, establishing and setting up new district vendors, and
procurement of new office materials.
7. Coordinating with Expansion, FSM and Biz-Ops to
reconfigure incentive delivery to sites and districts that have changed.
8. Lead the update process for backend changes in Roster and
the Field Staff List to reflect the updated district configuration.
9. Facilitate collection, maintenance and reporting of KPIs
for key weekly field activities
10.
Develop tools to analyze and improve
efficiency of HQ and Field activities (for colleagues within this subteam and
across FOPs/PGD – e.g. Field Staff List coordination across Expansion, FSM and
Biz Ops)
11.
Collect, process and analyze data for
specific projects relevant to large scale process improvements (e.g. improving
field transition between districts, driving cost savings etc.)
12.
Create tools and processes to
facilitate expansion at scale (including shifts to new districts, facilitating
planning and support for outward and pilot districts and regions for weekly
deliveries and large scale input delivery).
13.
Field Office Support
14.
Annual District Transition
15.
Back Office Tooling, Data Analytics
and Systems support
·
Collaboratively set department KPIs
and metrics to measure success.
·
Regularly solicit feedback from the
wider team and other departments.
Strategic Improvements and Collaboration
·
Identify and prioritize operations
improvement projects to allow us to scale to more farmers, more efficiently,
and offer a better service.
·
Participate in relevant Working
Groups to collaborate with colleagues to move forward on key initiatives. These
include Enrollment WG, Input Delivery WG and Expansion WG
·
Participate in Global Operations work
and collaborate with other country programs.
·
Collaborate with Product Managers,
developers and country leadership to update and improve on the cross-country
organizational data platform.
People Management & Training
·
Serve as direct management line to 1
mid-level management staff who oversees a significant sub-department (Field
Office Support) and 1 HQ Data Manager. Together, oversee 64 full time staff.
·
Management will include oversight,
weekly reporting meetings, performance reviews and development, strategic
direction and support.
·
Ensure that all staff receive
effective mentorship to promote career growth and capacity to handle the
organization’s rapid growth.
·
Personally lead training sessions for
senior staff members.
·
Lead and support hiring of staff
members within your sub-departments
Team & Culture
·
Within your sub-department, ensure
all staff members are connected to the mission and feel motivated to serve our
farmers each day
·
Serve as a leader and role model to
the Kenya team at large. Embody One Acre Fund’s core values: Humble Service,
Hard Work, Continual Growth, Family of Leaders, Dream Big, and Integrity.
·
Monitor team morale, plan and
mitigate any changes that could create disharmony amongst staff
·
Implement best practices and
initiatives that contribute to a more diverse and inclusive work environment.
·
Make Field Operations and One Acre
Fund a great place to work.
Spending and Budgeting
·
Participate in annual budgeting
process for your sub-departments; anticipate spending for the year based on
annual plans.
·
Each month, flag any expected
over-expenditures and identify possible ways to offset costs
·
Identify ways for the department to
become more efficient
Career Growth and Development
One
Acre Fund invests heavily in building management and leadership skills. The
FOps/Execution Growth Systems Lead will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship and through regular management consulting-style career reviews. We
also have regular one-on-one meetings, where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about.
Qualifications
We
are seeking exceptional professionals with 2-3+ years of work experience, and a
demonstrated long-term passion for international development.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
At minimum, a Bachelor’s degree is
required for this position with strong demonstrated previous work experience.
People Management experience is a huge plus.
·
Experience in any of Logistics,
Supply Chain Management and/or Database Management is also preferred.
·
Experience working in a complex
organization effectively with examples of leadership in that
environment,including strong skills in relationship building and management
within organizations
·
Well-organized with demonstrated
experience managing projects with high degree of complexity and detail
·
Ability and demonstrated experience
to work under pressure, producing quality work with little supervision.
·
Excellent written and verbal
communicator with a strong sense of accountability and responsibility.
·
Willingness to ask questions, comfort
pointing out challenges or mistakes and an ability to give clear, direct and
professional upward feedback.
·
Humility. We are looking for
passionate professionals who combine strong leadership skills with good humor,
patience, and a humble approach to service to join our growing family of
leaders.
·
A willingness to commit to living in
rural areas of East Africa for at least two years – this is a long-term,
career-track role. The ideal candidate will have at least one year demonstrated
experience working in the developing world, although this is not a strict
requirement.
Technical Skills: Proficiency
in Microsoft Office and/or Google Suite required. Experience with any
programming, statistical, database management, inventory management software is
a strong plus.
Language: English
required in Kenya. Swahili-speakers strongly encouraged to apply.
Preferred Start Date: As soon as possible
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: No
How to Apply
CLICK HERE to
apply online
One Acre Fund
Kenya Solar Sales Pilot Associate
Job Summary: Looking
for an experienced, fiercely entrepreneurial, and humble leader to start our
new Pay-As-You-Go Solar Sales Program.
Job Description
One
Acre Fund began in Kenya and Kenya is now one of our largest and fastest-growing
countries of operation. Our vision for 2030 is to end hunger in Kenya and
provide a pathway to prosperity for every farm family in the nation.
One
Acre Fund Kenya is transitioning from a start-up to a mature operation – and we
need additional high performing staff members to continue our strong growth
trajectory.
Working
with our Kenya team presents the opportunity to build upon our strong
operational foundations and explore new ways to impact our well-established
network of hundreds of thousands of farm families.
One
Acre Fund is looking for an experienced, fiercely entrepreneurial, and humble
leader to start our new Pay-As-You-Go Solar Sales Program.
In
this role, you will create and rapidly iterate on a new distribution model
alongside One Acre Fund’s core operations that has the ability to distribute
solar lights and other products to hundreds of thousands of clients annually.
You
will be responsible for moving this project from it’s pilot stage to scale by
(1)
designing a growth strategy,
(2)
monitoring performance in order to drive operational excellence,
(3)
using customer insights and business experiments to rapidly drive forward
program improvements that result in excellent customer experience, and
(4)
building a high performing team that embodies the values of One Acre Fund.
You
excel in the ambiguity of a startup environment and you are eager to drive the
success of this new sales model.
Responsibilities for this role would include, but are not
limited to:
Strategy & Vision
·
Design a strategy to scale the new
program quickly within a budget and ambitious but achievable targets for the
team to perform against.
·
Monitor client experience, pricing,
marketing, sales, distribution, and service of the Solar Sales Program while
continuously creating improvements to the program.
·
Use customer insights and rapid
business experiments to generate improvements to to the program.
·
Contribute to the setting of
department-level OKRs, KPIs and project targets.
·
Measure progress against goals,
regularly report on progress, and hold team accountable to delivering results
in key strategic areas.
Team Management
·
Build a high performing team and
foster a culture that embraces One Acre Funds vision and values.
·
Ensure that all staff receive
effective mentorship to promote career growth.
·
Regularly solicit feedback from the
wider team and other departments.
·
Participate in global solar product
work and collaborate with other country programs.
·
Serve as a leader and role model to
the Kenya team at large. Embody One Acre Fund’s core values: Humble Service,
·
Hard Work, Continual Growth, Family
of Leaders, Dream Big, and Integrity.
Product Support
·
Ensure solar product specifications
and requirements are understood by all external teams supporting distribution,
training, repairs, and follow ups (Field Operations, Business Operations,
etc.).
·
Engage with product suppliers with
the Global Inputs team to set strategy, align on expectations and provide
product feedback.
·
Research and understand key products
and best practices in functional work areas at other organizations.
·
Meet with and maintain relationships
with key external solar product partners of One Acre Fund. This could include
product suppliers, donors to One Acre Fund, consultants, and leaders from
partner organizations.
Budgeting
·
Participate in annual budgeting
process, specifically for Solar Sales Program projects.
·
Regularly review monthly actual
spending against planned spending.
·
Keeping the program operating to
maximum efficiency.
·
Financially model scale trajectories
of the program
Scaling
·
Use insights gathered during the
pilot to generate rapid improvements to the Solar Sales Program that will
ensure we are offering a product clients love and we are creating a program
that can scale rapidly and efficiently.
·
Create excellence in all aspects of
the program, including marketing, repayment, field staff management,
distribution, and after-sales support.
·
Develop a scalable hiring process for
solar agents working in the Solar Sales Program and build a team with world
class business professionalism that embodies One Acre Fund Values
·
Integrate the Solar Sales Program
seamlessly into One Acre Fund Core Program operations and systems as the
program scales.
Career Growth and Development
One
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship and through regular management
consulting-style career reviews.
We
also have regular one-on-one meetings, where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about.
Because
of our rapid growth, we constantly have new high-level roles opening up and
opportunities in many functions. This results in fast career growth for our
staff
Qualifications
We
are seeking exceptional professionals with 2-3+ years of work experience, and a
demonstrated long-term passion for international development.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
At minimum, a Bachelor’s degree is
required for this position with strong demonstrated previous work experience.
·
Previous experience in rural solar
sales preferred, but not required
·
Strong data management and data
analysis skills
·
A broad knowledge of the principles,
practices and procedures of trial design preferred, but not required
·
Demonstrated excellent proficiency in
Microsoft Office suite
·
Time management skills and ability to
work independently
·
Proven ability to be proactive
·
Proven excellent attention to detail
·
Humility. We are looking for
passionate professionals who combine strong leadership skills with patience and
a humble approach to service to join our growing family of leaders
·
Passionate about serving smallholder
farmers
Language: English
required
Preferred Start Date: As soon as possible
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: No
How to Apply
CLICK HERE to
apply online
One Acre Fund
Kenya People Innovations Associate
Job Summary:Independently
scope and execute high-priority People projects for the Kenya program by relating
well to our team at all levels and discussing staffing issues effectively with
the leadership.
Job Description
One
Acre Fund began in Kenya and Kenya is now one of our largest and
fastest-growing countries of operation. Our vision for 2030 is to end hunger in
Kenya and provide a pathway to prosperity for every farm family in the nation.
One
Acre Fund Kenya is transitioning from a start-up to a mature operation – and we
need additional high performing staff members to continue our strong growth
trajectory.
Working
with our Kenya team presents the opportunity to build upon our strong
operational foundations and explore new ways to impact our well-established
network of hundreds of thousands of farm families.
The People Innovations Associate’s responsibilities would
include, but not be limited to:
Strategy & Vision
·
Together with global and Kenya
leadership, contribute to setting a clear vision and set of priorities for team
culture, diversity, and inclusion within the Kenya program.
·
Gather team feedback on ways we can
make One Acre Fund an exceptional place to work. Turn that feedback into a
clear project pipeline to help ensure we are meeting our career promises to all
staff and driving forward career opportunities across our team.
·
Drive forward the results of two our
key objectives for the long-rain 2019 season:
·
We have a clear, shared vision for
team culture and are actively working towards it.
·
Every staff member at every job grade
knows how they are performing against expectations in their current role.
Project Management
·
Scope and implement high-priority
projects relating to team culture, Diversity & Inclusion (D&I) and
People Ops.
·
Create and maintain a key set of team
metrics to measure our impact on staff satisfaction, culture, and D&I.
·
Work with key stakeholders to execute
and monitor projects, ensuring successful outcomes in creating a more positive,
inclusive team culture.
·
Some initial projects the People
Innovations Associate will work on include:
·
Standardized pay grade definitions:
Work closely with department heads to ensure pay grade definitions clearly
articulate the scope and responsibilities of roles at each level. Work with
leadership to create plans for introducing the updated definitions to their
teams.
·
People support hub: Create a People
support hub for all staff which links to all HR, Training, and Corporate
Operations policies, tools, and documents.
·
Onboarding review: Review how new
staff are onboarded in Kenya. Create a more robust onboarding to ensure all new
staff:
·
1. have clarity on OAF’s approach to
career growth and professional development,
·
2. know how to access key project and
management tools, and
·
3. are able to effectively contribute
to OAF’s shared vision of culture.
·
Build career clarity across the Kenya
program: The People Division will play an important role to ensure there is
career clarity for all staff, at all levels. For example, this could include
rolling-out an updated performance review system, ensuring managers are meeting
minimum standards, and implementing strategies for increasing career
conversations across the organization.
Communication
·
Proactively and effectively
communicate up to country leadership, down to departments, and across to other
colleagues.
·
Be the key point person for all
global D&I and culture initiatives, ensuring a Kenya perspective is
included in project scoping as well as initiatives are rolled-out successfully
in-country.
·
Deliver regular culture, diversity,
and inclusion communication to the Kenya team, ensuring your message is clear
and the wider team aligns around key goals for these areas.
·
Write and lead trainings related to
culture and D&I to create positive behavior change across the team.
Team & Culture
·
Serve as a leader and role model to
the Kenya team at large. Model the One Acre Fund values, invest in people, and
engage across the team.
·
Manage and create feedback channels
to ensure all staff groups can be heard and receive clear communication from
country leadership. Keep pulse on team feedback and concerns.
·
The ideal candidate will be able to
relate well to staff at all levels, mediate conflict, and discuss staffing
issues effectively with leadership.
Career Growth and Development: One Acre Fund invests in building management and
leadership skills. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship and through regular management consulting-style career reviews.
We
also have regular one-on-one meetings, where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about. Because of our rapid growth, we constantly have new
high-level roles opening up and opportunities in many functions. This results
in fast career growth for our staff.
Qualifications
We
are seeking an exceptional professional with 2+ years of work experience and
ideally a demonstrated passion for international development.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Strong work experiences. Examples
include a demanding professional work experience, or successful entrepreneurial
experience, e.g. starting a field program in a developing country, leading a
conference, starting a business, solid Volunteer Service Organization
accomplishments.
·
Leadership experience at work, or
outside of work.
·
Humility. We are looking for
passionate professionals who combine strong leadership skills with good humor,
patience, and a humble approach to service to join our growing family of
leaders.
·
A willingness to commit to living in
Kakamega, Kenya for at least two years – this is a long-term, career-track
role.
Language: English
required, Kiswahili fluency a plus.
Preferred Start Date: As soon as possible
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: No
Kenyans
are strongly encouraged to apply.
How to Apply
CLICK HERE to
apply online
One Acre Fund
Program Associate
Job Summary: Improve
our program quality and help quadruple our farmer impact in the next five
years.
Job Description: One Acre Fund is growing quickly, and we plan to at least
quadruple our farmer impact in the next five years. Program Associates play a
major role in driving that growth and ensuring that this growth is stable and
systematic – while also adding major innovations and improvements to our
program quality.
This
offers Program Associates a strong career opportunity: the ability to learn
from a successful field operation, contribute to aggressive growth, and also
make improvements to our program.
We
are currently seeking Program Associates for a variety of teams within One Acre
Fund, including:
Operations:
·
Our country operation teams face a
classic leadership and management challenge: how to keep a large country
operation growing at 40-75% per year while also making significant improvements
to our operating model. Program Associates first learn from our organization’s
deep knowledge on scaling rural field programs; then, they are challenged to
find new ways to stretch, grow faster, and increase our quality of service.
·
Field operations staff focus on
farmer-facing services. They start as generalists, with overall responsibility
for executing our program in a region. Over time, they can continue to rise as
a general leader, possibly growing to manage an entire country’s field
operation. Or they may specialize, for example, in the creation and roll-out of
staff development training for hundreds or even 1,000+ team members.
·
Support operations staff build the
infrastructure required for growth. These teams proactively eliminate barriers
to scale in a diverse range of areas – processing millions of farmer payments,
communicating to farmers via tens of millions of SMS, hiring hundreds of new
staff per year, and physically moving 20,000+ tons of farm inputs to thousands
of drop sites. Program Associates also make steady improvements to accelerate
growth – for example, setting up mobile money integration for a country.
Innovations:
·
Our Innovations teams discover new
ideas for our programs and conduct dozens of trials to test these ideas. As an
organization, we constantly seek to learn and improve, and our Innovations
teams lead the way.
·
Product Innovations staff improve our
core agricultural products or run new experiments in energy and health
products. The ideas they discover may eventually scale to hundreds of thousands
of households. Product Innovations staff design trials, execute trials together
with thousands of farmers, synthesize trial data, and make constant revisions
to the product offering. For example, our Product Innovations team is currently
testing delivery of live chickens and preparing the product for full-scale
rollout. One Acre Fund is also increasingly delving into energy and health, and
we are currently one of the largest sellers of solar lights in Sub-Saharan
Africa.
·
Scale Innovations staff seek to
improve our core operating model. By running trials with tens of thousands of
farmers, they analyze targeted questions such as: does moving from a group
liability loan to an individual liability loan improve repayment and customer
satisfaction? Or they might investigate more radical ideas, such as setting up
physical One Acre Fund shops to see if there are more efficient ways to deliver
high-quality service to farmers. They try variations on our program with the
goal of improving our scalability, impact, and financial sustainability.
On
a day-to-day basis, nearly all roles involve a mix of activities:
1. Understanding and solving problems: observing field
operations, meeting with leaders of our field staff , running surveys,
conducting desk research, analyzing KPIs, etc. Then creating simple and lasting
solutions to complex problems.
2. Planning and executing large projects: identifying clear
goals, creating project calendars, designing workflows, creating field tools
and talking points, designing incentive systems and understanding stakeholders,
following up and monitoring project execution in the field, etc.
3. Building teams: hiring staff using One Acre Fund’s unique
“experiential hiring” system, mentoring key deputies, and steadily handing
off responsibility to your team as you build it.
4. Communicating with other teams: working in coordination
with One Acre Fund’s other teams on the ground to execute a smooth customer
experience in the simplest way possible.
One
Acre Fund has deep operational experience running rural field programs at a
scale of 1,000+ full-time staff per country. Program Associates benefit from
this past experience, quickly building their skill-set through immersion in our
operating environment.
At
the same time, the main role of Program Associates is to accelerate growth and
to constantly stretch and improve our operations. This presents an excellent
career opportunity to both learn from One Acre Fund’s accumulated experience
and constantly improve and enable 40%+ program growth per year.
Career Growth and Development
We
have a strong culture of constant learning and we invest in developing our
people. You’ll have weekly check-ins with your manager, access to mentorship
and training programs, and regular feedback on your performance.
We
hold career reviews every six months, and set aside time to discuss your
aspirations and career goals. You’ll have the opportunity to shape a growing
organization and build a rewarding long-term career.
Qualifications
We
are seeking exceptional professionals with 2 to 5+ years of work experience,
and a demonstrated long-term passion for our mission.
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Strong work experiences. Examples
include a demanding professional work experience, or successful entrepreneurial
experience, e.g. starting a field program in a developing country, leading a
conference, starting a business, solid Volunteer Service Organization
accomplishments (VSO, Peace Corps, JICA, etc).
·
Leadership experience at work, or
outside of work.
·
A willingness to commit to living in
rural areas of East Africa for at least two years – this is a long-term,
career-track role. The ideal candidate will have at least one year demonstrated
experience working in the developing world, although this is not a strict
requirement.
Language: English
required in all locations. French required for Burundi placement. Other notable
and useful languages are Swahili, Kinyarwanda, Kirundi, Chichewa, Amharic.
Preferred Start Date: Flexible
Job Location: Kakamega,
Kenya; Rubengera, Rwanda; Muramvya, Burundi; Zomba, Malawi; Kabwe, Zambia;
Iringa, Tanzania
Duration: Full-time
job
Compensation: Commensurate
with experience
Benefits: Health
insurance, housing, annual flights and other quality of life benefits
Sponsor International Candidates: Yes
East
Africans strongly encouraged to apply.
How to Apply
CLICK HERE to
apply online.