Massive Recruitment by Lavington Hotel, Nairobi

Goods Inwards Clerk

Scope:

Ensure the efficient receiving, unloading, and processing of deliveries ensuring that all deliveries match up to the purchase order and specifications with regard to quality, quantity, price, etc. in accordance with the policies, procedures, and standards laid out by Management to ensure maximum internal and external customer satisfaction.

Responsibilities

·         Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

·         Maintain complete knowledge of correct maintenance and use of receiving equipment and ensure they are used only as intended.

·         Receive, unload, and process deliveries of goods to the hotel.

·         Verify received goods against the purchase orders by taking into account the quantity and quality of the received products as well as expiry date.

·         Stage merchandise by department, mark appropriately for placement in facility, and deliver/store merchandise to appropriate department per the guidelines.

·         Verify and track received inventory and complete inventory reports and logs per the guidelines.

·         Reconcile shipping invoices and receiving reports to ensure count accuracy.

·         Resolve discrepancies noted in received goods immediately per the guidelines.

·         Receive, store, ship, and deliver incoming and outgoing department packages and mail.

·         Secure the receiving room and its contents, ensuring safekeeping of packages.

·         Verify quantity and condition of packages upon receipt prior to delivery to guest.

·         Coordinate with Front Desk and Guest Relations regarding packages received for guests.

·         Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages per the guidelines.

·         Communicate with proper management regarding any loss or damage with packages.

·         Ensure all deliveries are received at the designated receiving area only per the guidelines.

·         Ensure all invoices are stamped and dated with the appropriate receiving stamp upon deliveries per TTH guidelines

·         Ensure all invoices are signed with name from related department heads per the guidelines.

·         Ensure that HACCP points are taken into consideration while receiving items and must follow the Hygiene standards.

·         To prepare daily receiving reports for all goods received in the system.

·         Maintain confidentiality of hotel data.

·         Report accidents, injuries, and unsafe work conditions to manager per the guidelines.

·         Attend an actively participate in the departmental meetings. To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

·         Adhere to hotel grooming, personal hygiene and uniform standard as per the guidelines.

·         Adhere to scheduled work times by reporting promptly as scheduled.

·         Skills and Other Competencies

·         Excellent reading, verbal and written English skills.

·         Capable of effectively & efficiently handling multiple tasks.

·         Mathematical and analytical skills.

·         Be tech savvy and have a working knowledge of various computer software programs (MS Office, Receiving Software)

·         Customer service oriented with a positive, energetic, and outgoing can do attitude.

·         Well-organized and detail-oriented.

·         Have a high degree of emotional intelligence and a high level of self-confidence.

·         Be able to remain rational and calm under pressure.

·         Be able to work under variable temperature conditions (or extreme heat or cold), under variable noise levels, and outdoors/indoors.

·         Be able to stand or walk for an extended period.

Qualifications

·         3 years in a similar role in a busy Purchasing department

·         Experience in a similar establishment, ideally in a large, multi-outlet 4 or 5 star hotel environment

·         Diploma/Degree in Purchasing and supply chain management or any other related course.

How to Apply

Apply here

Security Officer 

Our client, ideally located just 5 kms to the southwest of Nairobi, a stylish, chic, fresh hotel concept directly targeted at today’s millennials. With international standards, outstanding service and quality, but a strong local flair, Nairobi’s newest hotel has taken the Kenyan hospitality offering to a new level. Their outstanding leisure facilities and genuine service ensures that all our guests experience the very best. Currently looking for a Security Officer.

Key Responsibilities

·         Maintain complete knowledge of correct maintenance and use of all security equipment and ensure they are used only as intended.

·         To promote rather the officer image for the security service and exercise flexibility to maintain a balance between effectiveness and obstructiveness.

·         Maintain complete knowledge of and oversee compliance with hotel safety and security policies.

·         To lead guests whenever possible if they are uncertain of the location within the Hotel premises.

·         Maintain complete knowledge of correct maintenance and use of CCTV equipment and ensure it is used only as intended.

·         Inspect team members and service providers, including their belongings upon entrance to and exit from the hotel and as per established the

·         Inspect the belongings of hotel guests, upon entrance to the hotel as per as per established the guidelines.

·         Inspect and ensure the safety and legitimacy of all deliveries to the hotel. Advise the Security Manager of any discrepancies in deliveries of supplies against receipt book and of any suspicious activity.

·         Respond promptly to guest and team member incidents.

·         Maintain positive internal/external guest relations at all times.

·         Resolve internal/external guest complaints arising from security and safety issues, ensuring guest satisfaction.

·         Maintain complete knowledge at all times of hotel room count, group arrivals, VIP’s, special events, and hotel team member job responsibilities.

·         Regularly inspect rooms, guest corridors, public areas, and service areas including associates restroom and storage area, addressing any issues arising which may threaten safety of guests or associates or security of hotel assets.

·         Maintain written records documenting inspections and alert the Security Manager of suspected or actual breaches in security.

·         Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests.

·         Take appropriate action to defuse any outbreak of violence or commotion within the Hotel premises.

·         Search team members as they enter and exit the hotel premises as per the guidelines.

·         Complete investigations as per instruction of Security Manager in a timely and confidential manner.

·         Record pertinent information in department daily log book, and communicate urgent matters immediately to the Security Manager.

·         Provide support to managers, supervisors and associates in handling guests who behave in a manner which is threatening, abusive, violent, incoherent, or illegal.

Qualifications:

·         College Graduate, or equivalent experience

·         Certificates in Fire Safety and First Aid

·         2 years’ experience as a security guard.

·         Military or police experience is a plus.

·         Prior experience in a hotel or hospitality environment is a plus

Salary:Kshs.40,000

How to Apply

Apply here

Purchasing Officer

Responsibilities

·         Management of activities in the purchasing process such as sourcing, procurement, receiving, with all logistics and management activities.

·         Sourcing and purchasing of supplies locally and internationally as requested by the respective departments.

·         Raising LPOs, receiving quotations and responsible for all deliveries.

·         Planning, implementing and controlling the efficient and effective forward and reverse flow of storage of goods between the point of origin and point of consumption.

·         Co-coordinating and collaborating with suppliers, user departments, intermediaries, service providers, customers, etc.

·         Negotiating favorable credit terms with suppliers.

·         Ensuring proper receiving of goods and that proper food handling procedures are followed.

·         Maintaining of the hotel stores and cold rooms in an excellent five star condition.

·         Providing effective leadership and training to ensure the department has qualified, disciplined and motivated staff.

·         Ensuring proper contracts are in place with suppliers as necessary.

·         Analyze potential vendors and suppliers for future project needs

Qualifications

·         Have strong IT skills including MS Office and use of an integrated purchasing system

·         At least a University degree in Purchasing & Supplies management.

·         At least 3-5 years’ experience in a similar position.

·         Previous use of Opera or Fidelio Hotel Management System would be plus

How to Apply

Apply here

Plumber

Scope:

Responsible for all plumbing systems, ensure they are installed and maintained in accordance with the policies, procedures and standards laid out by Management to ensure maximum internal and external customer satisfaction.

Responsibilities

·         Maintain complete knowledge and compliance with all departmental policies/service procedures/standards and continually train incoming and current team members.

·         Maintain complete knowledge of correct maintenance and use of equipment and ensure they are used only as intended.

·         Install appliances such as toilets, sinks and baths and domestic appliances including pipe assemblies, fittings, and valves.

·         Monitor and perform repairs/maintenance on the pool.

·         Perform emergency repairs required within the hotel and liaise with contractors as needed.

·         Perform daily checks around the hotel as per established the guidelines.

·         Diagnose, maintain, and repair plumbing systems within the hotel as per established the guidelines.

·         Ensure good relationships with internal and external customers.

·         Ensure hotel fixtures and fittings are maintained in a safe condition and take action when any unsafe situations arise.

·         Perform special projects and other responsibilities as assigned.

·         Ensure monthly safety inspections take place and employees are trained accordingly as per established the guidelines.

·         Suggest cost saving ideas as and when possible, not limited to the Engineering Department.

·         Review blueprints, building codes, and specifications.

·         Perform preventative maintenance on tools and equipment.

·         Adhere to hotel grooming, personal hygiene and uniform standard as per the guidelines.

·         Adhere to the daily checklists and notify management of any discrepancies.

·         Adhere to scheduled work times by reporting promptly as scheduled.

·         Attend meetings and training sessions as and when required.

·         Perform other reasonable job duties as requested by the Chief Engineer

·         Must be able to follow directions thoroughly and perform job functions with attention to detail, speed and accuracy.

·         Be able to prioritize, organize, and follow-up.

·         Be a clear thinker and be able to remain calm and resolve problems using good judgment.

·         Be able to read, write, and speak English

·         Maintain confidentiality of guest information and pertinent hotel data.

Qualification

·         At least a Diploma in Plumbing

·         Vocational certification.

·         2 years’ experience in plumbing work.

·         Should be able to multi skill in carpentry and paint works

How to Apply

Apply here

Maintenance Supervisor

Scope

As Maintenance supervisor, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation.

You are also responsible for staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

Responsibilities

·         Lead the team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules

·         Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas

·         Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property

·         Communicate with Government agencies to ensure full compliance with statutory regulations

·         Prepare Capital and Repairs and Maintenance budgets for Maintenance

·         Perform daily checks around the hotel

·         Conduct lift emergency release procedures as required

·         Diagnose, maintain, and repair mechanical equipment within the hotel

·         Ensure good relationships are built with internal and external customers

·         Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise

·         Develop, implement, and direct all emergency programs

·         Develop, implement and manage energy conservation programs for the property to minimize expenses.

·         Liase and Monitor any external or 3rd party vendor maintenance jobs.

·         Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively

·         Perform special projects and other responsibilities as assigned

·         Identify and introduce environmentally-friendly systems and equipment

·         Monitor Key Performance Indicators for the Maintenance Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives

·         Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

Qualification

·         5 years experience as a maintenance supervisor in a 4/5 star hotel is a plus

·         Diploma/Degree in Engineering from a recognized institution

·         Ability to work in shifts and over the weekends

·         Excellent organizational, communication and leadership skills.

How to Apply

Apply here

Gardener

Scope

Responsible for the general maintenance of the gardens, plants and lawns at the Hotel. And also maintain the beautification of the lawns and gardens in order to attract guests to hotels lush and green surroundings.

Responsibilities

·         Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, pruning, seed sowing, bed preparation and planting.

·         The use and maintenance of hand tools and basic light machinery.

·         The use of cylinder and rotary mowers, strimmers, leaf blowers.

·         Adjustments of mower height and quality of cut, etc.

·         Oil level checks and check for damage to any mower.

·         Report equipment malfunctions to engineering as and when noticed.

·         To be aware of Health and Safety requirements noting that all duties must be carried out to comply with current Health & Safety at Work legislation.

·         To ensure all equipment, machinery are stored securely and clean after use.

·         Plant and transplant flowers, shrubs, trees and lawns.

·         Maintain gardens by naturally fertilising, trimming and making sure that plants are receiving adequate water.

·         Prune trees and hedges in ways that help the plants’ health, are safe and look good.

·         Maintain lawn and grass areas using machinery, natural fertilisers but no chemicals.

·         To keep the gardens, thoroughfares and footpaths clear and free from litter at all times.

·         Planting (purchasing, organising etc.)

·         Pruning and cutting hedges.

·         Outside maintenance including pathways, pond, steps, walls etc.

·         Tiding up and cleaning outside of the hotel building.

·         Keep the store room clean and tidy.

·         Good knowledge of plants, must be organised and able to follow schedule.

·         Maintenance and cleanliness of the parking lots and basements.

Requirements

·         Self motivated, Enthusiastic, Fit and capable of heavy work. Able to work in all weather conditions and able to use machinery, lawn mower, trimmers, brush cutter, hedge cutters, chainsaw etc.

·         High School Certificate /Post-secondary certificate, Good written and verbal communication skill with other staff and colleagues.

·         Previous experience in similar role. And sound knowledge and use of horticultural machinery is an added advantage.

How to Apply

Apply here

Internal Auditor

Scope:

Responsible for carrying out financial and operational audits to ensure compliance

Key Responsibilities

·         Perform assigned tasks as per the annual internal audit plan for the hotel

·         Analyze and evaluate adequacy of accounting systems and procedures

·         Monitor transactions to ensure they conform to approved policies and procedures

·         Formulating the design and execution of audit plans for the hotel.

·         Carrying out regular risk assessment and advice the management on the risks exposure and practical strategies to minimize risks and losses

·         Reviewing and appraising the adequacy, effectiveness and proper application of accounting and financial controls

·         Constituting internal audit committee and preparing audit plans

·         Make recommendations to financial management about software and policies

·         Assist in the follow up of recommendations made in both internal and external audit reports

Qualifications

·         Bachelor of Commerce degree (Accounting/Finance)

·         Certified Public Accountant (CPA) and a member of ICPAK

·         CISA certification will be an added advantage

·         5 years of experience in a similar role preferable in hospitality industry

·         Excellent understanding of International Standards on Auditing

·         Keep abreast with the recent trends in audit field both nationally and internationally

·         Results oriented, meet deadlines on assignments, juggle multiple demands

·         Be consistent and fair

·         Analytical and problem-solving skills

·         Decision making skills

How to Apply

Apply here

Accounts Receivable

Scope:

The Accounts Receivable will be responsible for all credit sales made , bill collection, including the consistent application of a credit policy.Also manage and ensure that the hotel achieves optimum performance and achieves the required credit targets.Periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Key Responsibilities

·         Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

·         Ensure accurate and timely billing, processing of credit card inquiries and charge backs, processing of advance deposits and advance deposit refunds.

·         Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.

·         Daily review of Accounts Receivable ledger and monitor incoming payment.

·         Ensure the timely credit collections of all outstanding payments

·         Ensure compliance on Payment Card Industry (PCI) policy.

·         Scrutinising all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of un-collectable accounts and reporting delinquent accounts to hotel accountant.

·         Respond and resolve customer queries.

·         Reconcile all unpaid and short paid aged accounts.

·         Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / time lines.

·         Maintain confidentiality of hotel data.

Qualifications

·         University graduate in Finance or Accounting

·         CPA level 1

·         3 years’ experience in a similar role preferably in the Hospitality industry.

·         Well-organized and detail-oriented.

·         Excellent reading, verbal and written English skills.

·         Good working knowledge of various computer software programs (MS Office, Receiving Software).

·         Excellent mathematical and analytical skills.

How to Apply

Apply here

Cashier

Scope:

Responsible for processing payments from guests in settlement of their bills

Key Responsibilities

·         Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation as per the company guidelines.

·         Receive and post all food and beverage checks into the hotel computer system.

·         Process all payment methods in accordance with company accounting procedures and polie.

·         Obtain assigned float and ensure accuracy of contracted monies, obtaining change requiredfor expected business level, and keeping bank secure at all times.

·         Count float at end of shift, complete designated cashier reports, resolve any discrepancies drop off receipts, and secure bank.

·         Understand the food and beverage services being provided, including any promotions.

·         Manage customer or team member inquiries and complaints

·         Adhere to the daily checklists and notify management of any discrepancies.

·         Set up and organize cashier workstation with designated supplies, forms, and resourcematerials and maintain cleanliness of workstation at all times.

·         Perform other reasonable job duties as requested by Hotel Manager.

Qualifications:

·         High school graduate or equivalent experience. (Hospitality certification is a plus.)

·         3 years’ experience in a similar role preferable in busy hotel.

·         Excellent English verbal, written and reading skills.

·         Excellent mathematical and analytical skills.

·         Working knowledge of various computer software programs (MS Office,restaurant management software, POS).

·         Customer service oriented with a lively, energetic, and outgoing personality.

·         Well-organized and detail-oriented.

How to Apply

Apply here

Assistant F&B Manager

Scope:

Assist with ensuring the overall quality and profitability of the Hotel is in accordance with the policies, procedures, and standards established to ensure maximum internal and external customer satisfaction.

Key Responsibilities

·         Maintain complete knowledge of correct maintenance and use of all Kitchen equipment and ensure they are used only as intended.

·         Understand, comply, and administer principals of law relating to food service establishments including but not limited to nutrition, sanitation, safety, employment law, fire, and health code regulations.

·         Planning and directing food preparation and culinary activities.

·         Leading, managing, and training of BOH kitchen team.

·         In conjunction with the Executive Chef modify menus or create new ones in keeping with industry and customer trends.

·         Assist estimate food requirements and manage food and labour costs, control overtime, and limit waste.

·         Assist with assessment of current financial trends impacting food & beverage and create cost saving initiatives.

·         Strictly follow recipes, procedures and practices as per the standards.

·         Active and positive participation in rectifying arising problems or complaints related to F&B.

·         Give prepared plates the “final touch”

·         Oversee special events held on or off property.

·         Perform administrative duties as needed.

·         Maintain a positive and professional approach with co-workers and customers.

·         Conduct daily pre-shift meetings and ensure active participation from all team members.

·         Ensure that all F& B service associated are familiar with all menu items from hand provides items for tasting by service associates as per established policy

·         Ensure all Fire, Hygiene, Health, and Safety procedures are being adhered to in your area of responsibility.

·         Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

·         Perform other reasonable job duties as requested by the Food & Beverage Manager.

Qualifications:

·         Diploma/Certificate in Food and Beverage production & Service

·         A minimum of 3 years’ food preparation experience, preferably in a high volume, luxury hotel/restaurant environment.

·         Certificates in Fire Safety and First Aid

·         Knowledge of current food trends and best practices.

·         Excellent English verbal and written skills.

·         Customer service oriented with a positive can do attitude.

·         Well-organized and detail-oriented.

·         Team player

 How to Apply

Apply here

Food and Beverage Supervisor

Key Responsibilities

·         Manage and oversee the efficient operation of shifts in the restaurant and the bar.

·         Ensure that the hotel operates efficiently and profitably while maintaining its reputation and character.

·         Ensure high standard of service and cleanliness in the restaurant, bar, conference rooms and kitchen are maintained

·         Coordinates a variety of activities within the restaurant and bar operations.

·         Takes responsibility for the business performance of the restaurant, as well as maintaining high standards of food, service and health and safety.

·         Efficiently administer and action the daily customer report lists, staff rotas and other paper work that is required to ensure accurate reports are accessible.

·         Actively be involved in restaurant staff related issues and handle them in a professional manner.

·         Prepare reports at the end of the shift/week, including staff control, food control and sales control and analysis.

·         Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry.

·         Coordinate the entire operation of the restaurant during scheduled shifts.

·         Manage staff and provide them with feedback.

·         Ensure that all guests are welcomed at the door and seated quickly in a courteous, polite and helpful manner

·         Respond to customer complaints in the absence of the F&B Manager.

·         Meet and greet customers, organize table reservations and advise customers on menu and drinks choice.

·         Understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables and splitting tables.

·         Supervise bar stock levels.

Qualifications

·         Diploma in Hotel Management / F&B Servicefrom a reputable institution.

·         At least 2 -3 years of experience in a busy restaurant with high-end service standards

·         Ability to perform training and coaching of restaurant staff on regular basis

·         Great communication skills – Ability to deal with customer complaints

·         Ability to create a team spirit among his colleagues

·         Computer literacy

·         Good presentation skills

·         Attention to details

 How to Apply

Apply here

Driver

Scope

As a driver in the hotel, your primary responsibility is to transport the hotel’s guests upon arrival, departure and any other driving-related duties and responsibility. Additionally, you should also assist other departments for their transportation requirements eg. driver around the hotel’s sales team to attend sales calls.

Also responsible for the up keeping of the vehicle at all times and also provide excellent service to the guests as per the hotel’s standard service procedures.

Responsibilities

·         Able to meet all the comfort requirements of the hotel guests and customer.

·         Able to drive in a safe and efficient manner.

·         Responsible to assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.

·         Able to keep a record of all the incidents while driving, for example, any accidents or tickets.

·         Able to ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.

·         Able to file the record of the timings for which the vehicle was used and the purpose to his/ her superior.

·         Able to comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.

·         Responsible to ensure the safety of the guests while travelling.

·         Responsible to ensure the security of guest belonging while travelling.

·         Ensure that the guests are wearing seat belts.

·         Able to welcome the guest with a placard at the airport.

·         Able to maintain a positive conversation with the guests.

·         Should follow all designated SOP’s for any vehicle breakdowns and accidents.

·         Assist the guests with the luggage as and when required.

·         Transport guest luggage to and from designated bell desk or lobby area.

·         Provide the complimentary water and cold towels (as per hotels standard operating policy SOP) once the guest is seated comfortably in the car.

·         Maintain proper records of the trip starting and ending kilometres or miles.

·         The guest signature must be taken if the room bill is to be posted on to the folio.

·         Follow the standard route and reporting time schedule at all times.

·         Forward or report all guest complaints, problems or incidents to the manager on duty or travel desk manager.

·         Perform any trips and drives with the hotel car as requested.

·         Responsible to park the car at designated parking areas and also follow the parking policy.

·         Obey all traffic and driving regulations like speed limit etc at all times.

·         Keep the vehicle spotless in both exterior and interior appearance.

·         In charge of the maintenance of his vehicles service dues, cleaning, up keeping and running condition.

·         He/she is responsible to report to the superiors regarding all incidents.

·         Assist with hotels administrative departments with transportation requirements like sales calls etc.

·         Always maintain positive customer relations at all times.

·         Have a good knowledge of the hotel’s facilities and services.

·         Able to provide information on hotels amenities, activities, restaurants and any places of interest near the hotel.

·         Able to provide details on hotels room features like wifi, minibar, tea coffee maker and other amenities if asked by the guest.

·         Responsible to maintain either hotel’s vehicle or the vehicle of third party service providers.

·         Keep the assigned car or vehicle clean and ensuring that it is mechanically sound.

·         The vehicle must be spotless in appearance and ready to go for a drive without issue at all times.

·         Inspect vehicle using the checklist and rectify any issues found during the checking.

·         Ensure effective handover from the earlier shift and sign on the log book.

·         Maintain high grooming and personal hygiene standards.

·         Always wear a proper uniform with name tag nicely polished (if required).

·         Practices accident prevention measures.

·         Maintains good personal safety and grooming standards.

·         Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.

·         Treat all clients and colleagues in a polite and courteous manner at all times.

·         Perform any other duties as assigned by the management.

Qualifications

·         Excellent driving skills.

·         Valid PSV driver’s license with the excellent driving record.

·         The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude.

·         Certificate or diploma in any related field.

·         Prior experience in dealing with guests.

 How to Apply

Apply here

Executive Housekeeper

Job Purpose

The Head Housekeeper is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

·         Responsible for cleanliness, orderliness and appearance of the entire Hotel.

·         Ensure that rooms are made as per company standard.

·         Prepare Annual Housekeeping Budget.

·         Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

·         Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

·         Pay particular attention while organizing pest eradication activities.

·         Develop and implement Housekeeping systems and procedures

·         Prepare reports for management information.

·         Assist Purchase department in selecting suppliers for items related to Housekeeping.

·         Plan, control and supervise Horticultural activities.

·         Attending and resolving guest complaints.

·         Verification of supplies consignments.

·         Organize on-the job training and evaluate its effectiveness.

·         Approval of the Functional Manual of the department.

·         Recommend recruitment of new personnel.

·         Competencies

·         Effectively deals with ambiguity.

·         Composed

·         Interpersonal Savvy.

·         Builds Effective Teams

Qualifications

·         Thorough knowledge of the Housekeeping and laundry field.

·         Able to create, modify department and related company policies and procedures and the ability to determine course of action based on these guidelines.

·         Ability to compile facts and figures.

·         Ability to communicate information and hotel services to management and guests.

·         Education and Experience

·         Degree or diploma in hotel management,

·         Minimum 7 to 10 years of experience of which at least 2 to 3 years in similar role.

·         Strong Operational/Technical Knowledge.

 How to Apply

Apply here

Reservations Agent

Scope

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Responsibilities

·         Processes reservations by mail, telephone or central reservation systems referral.

·         Processes reservations from the sales office, other hotel departments, and travel agents.

·         Knows the type of rooms available as well as their location and layout.

·         Knows the selling status, rates, and benefits of all packages plans.

·         Knows the credit policy of the hotel and how to code each reservation.

·         Creates and maintains reservation records by date of arrival and alphabetical listing.

·         Determines room rates based on the selling tactics of the hotel.

·         Prepares letters of confirmation.

·         Communicates reservation information to the front desk.

·         Processes cancellations and modifications and promptly relays this information to the front desk.

·         Understands the hotel’s policy on guaranteed reservations and no-shows.

·         Processes advance deposits on reservations.

·         Tracks future room availabilities on the basis of reservations.

·         Helps develop room revenue and occupancy forecasts.

·         Prepares expected arrival list for front office use.

·         Assists in preregistration activities when appropriate.

·         Monitors advances deposit requirements.

·         Handles daily correspondence. Responds to inquires and makes reservations as needed.

·         Makes sure that files are kept up to date.

·         Maintains a clean and neat appearance and work area at all times.

·         Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

·         Walk around with the client and ensuring that they secure whatever services they are in need of.

·         Getting information about areas of interest in order to target more clients in particular seasons.

·         Making arrangements for clients travel programs.

·         Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

·         To be aware of all front office procedures and assist with reception duties when required.

·         To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

·         Willing to undertake any reasonable request made by management in any other areas of the house.

·         Configuring rates on the hotels property management system.

·         Desire to learn hotel revenue aspect

Qualifications

·         Diploma/Degree in hotel management is a plus

·         Experience:

·         2-3 years front office/reservations experience desired.

·         Experience in Opera and their functionalities.

·         Excellent written and verbal communication

 How to Apply

Apply here

IT & Systems Coordinator

Responsibilities

·         Manage and Support Software Solutions

·         ERP

·         Cloud Hosted Applications including email

·         Other business software

·         Document all support requests and resolve incidents in a timely manner;

·         Manage Network Infrastructure;

·         Monitor and Optimize LAN connectivity

·         Monitor and Optimize Internet Connectivity

·         Prioritize Business Application bandwidth

·         Monitor and Optimize Firewall

·         Monitor and Manage Network Security

·         Manage Servers;

·         Regular software updates

·         Regular performance checks o Regular security checkups

·         Regular Power/UPS checkups

·         Manage Computers, Laptops, and Mobiles

·         Regular software updates

·         Regular performance checks

·         Regular security checkups

·         Back-ups

·         Ensure daily ERP Database Backup

·         Ensure daily User Data Backup

·         Liaise with ICT Infrastructure Solutions Vendors;

·         Maintain system protocols by writing and updating procedures;

·         Maintain user confidence and protects operations by keeping information confidential;

·         Maintain deep knowledge on business processes;

·         Maintain deep knowledge on departmental processes and responsibilities;

·         Maintain deep knowledge on various software solutions in use;

·         Support and Train Users on various software in use;

·         Meet operational objectives by studying business functions; gathering information; evaluating output requirements and formats;

·         Key Reporting

·         Daily Activity Report;

·         Weekly Activity/Support Reports;

·         Weekly/Monthly Monitoring Checklists;

·         Training/Support schedules.

Requirements

·         Energizes around challenges – You love to find out things you don’t know

·         Problem solver – You enjoy solving small and big problems

·         Proactive work style – You take ownership and action independently

·         You are service oriented

·         You like to make things better

·         You like to look for smarter ways to do things

·         You are curious

·         You are flexible

·         You are a team player

·         You are absolutely discrete and trustworthy

·         Requirements

·         Degree in Information Technology

·         A minimum of 3 years’ experience in Information Technology in a similar role

·         Experience managing an ERP system

·         Experience with managing Office 365 and Sharepoint

·         Experience managing IT infrastructures and data connectivity

·         IT project management experience

·         Problem solving ability

·         Exemplary planning skills

 How to Apply

Apply here

Receptionist

Roles

·         To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.

·         Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.

·         Ensuring that all reservations have the correct deposit taken.

·         Ensuring that all confirmations are sent out by the end of the shift.

·         Being aware of the hotel availability and that every opportunity to maximize room sales is taken.

·         Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary

·         Awareness of all written and spoken requests and to carry out these requests in a courteous and helpful manner.

·         Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.

·         To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.

·         To ensure that all messages received for guests are passed on accurately and as quickly as possible.

·         Supervise all other Receptionists’ duties.

·         Ensuring the security of guests’ property, and lost property following security procedures.

Qualifications

·         Degree/diploma in Administration or office management

·         3 years’ experience in a similar role

·         MS Office Computer Skills

·         Work planning and organization skills

·         Excellent customer service skills

·         Attention to detail

·         Excellent communication and interpersonal skills

 How to Apply

Apply here