Assistant Manager – Process Engineer
Transformation Leadership Office
Responsibilities
Requirements
Transformation Leadership Office
Job Summary
To support KRA Business Process
Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s)
to drive a process excellence culture that meets the organization’s strategic
goals and objectives
Responsibilities
·
Core and Support Processes
Design/Redesign for assigned process portfolio.
·
Scope and facilitate process
engineering projects/initiatives for assigned processes portfolio in
conjunction with relevant stakeholders
·
Lead cross functional process
re-engineering work, liaising with stakeholders to understand process needs and
use process improvement techniques to deliver efficiencies
·
Provide process re-engineering
subject matter expertise to process engineering teams
·
Conduct detail process analysis
including bottleneck analysis, time trap analysis, process cycle efficiency,
lead times and statistical process control
·
Document processes including mapping
(current and future state), physical layouts and time standards
·
Extract and document processes
critical business requirements and develop, input to and update initiatives
business case where applicable
·
Develop detailed project/initiative
plan/roadmap; co-ordinate stakeholders approval and sign-off; drive delivery
against scope, timelines and budget; report deviations to management and update
implementation plans as needed
·
Input into detailed functional and
technical specifications for required systems changes to optimize process
efficiency through system integrations/interactions working in liaison with
Business Enterprise Architecture and Projects Management Office
·
Standardizing Operations Business
Processes
·
Liaise with business
owner/representatives to understand and document processes to ensure
consistency across the authority
·
Undertake research on best practice
as part of benchmarking
·
Identify and document instances where
existing processes may be streamlined or improved to achieve process
standardization
·
Analyze key processes and any
existing gaps between what is documented and on-the ground reality.
·
Communicate to management on root
cause issues causing a conflict with the intended process execution and
recommended solutions
·
Incorporate process metrics on all
process engineering initiatives and communicate to process stakeholders
appropriately
·
Monitor and train internal users on
newly implemented business processes to heighten awareness of process.
·
Operationalising Organization’s
Business Process Management (BPM) Framework
·
Provide input on improvements to the
Process Engineering Methodology and Corporate BPM/R Framework
·
Support adoption and execution of the
defined Business Process Re-engineering/Change framework within the authority
·
Support facilitation of Business
Process Management Change activities to drive framework adoption
·
Provide regular progress reports to
management
·
Support Organization BPM Capacity
Development
·
Support delivery of continuous
organizational process re-engineering/change strategy across business units
·
Coach; mentor and guide cross
functional process engineering teams on techniques and approach in the
investigation of process requirements, problems; opportunities and project
management/execution.
·
Support development of organizational
awareness on process engineering and analysis and be a role model for a process
excellence and continuous improvement.
·
Support provision of training BPM/R
framework, tools and methodology and standards to relevant staff where
applicable
·
Stakeholder and Quality Management
·
Proactively engage with stakeholders
to address needs and issues
·
Ensure high level of customer service
across all interactions and deliverables
·
Manage stakeholder relationships and
expectations
·
Facilitate stakeholders meetings and
workshops
·
Ensure quality standards are
maintained in all process engineering Initiatives
·
Liaise with appropriate structures
with regards to current standards and guidelines
·
Participate in post-implementation
quality audits
·
Participate in planning and
scheduling of business process audits
·
Assist with conducting of business
process audits including opening and closing meetings, process audit follow-up,
recommendation of corrective actions and preparation of business process audit
report
·
Administrative
·
Hands-on monitoring of team members’
and working alongside others
·
Manage delegation and completion of
tasks to ensure timely delivery
·
Guide, motivates and encourage team
members
·
Manage HR requirements (discipline,
recognition, admin etc.)
·
Mentoring, training and skills
development of pool of resources
·
Any additional duties as assigned
Requirements
·
University Degree
·
Lean and/or Six Sigma certification
or other recognized Business Process Re-Engineering/Improvement Methodologies
·
Project Management Certification and
experience
·
A Master’s Degree
·
Minimum 5 years working experience of
which 2 years should be in Project or Quality management role.
·
Working Knowledge of Business Process
approach/improvement methodologies and techniques (Lean;Six Sigma; TOC etc.
identify innovation and continuous improvement ideas,)
·
Good working knowledge of process
documentation tools – (Visio; BPMN or other recognized process mapping tools)
·
Practical experience in relevant MS
Office Applications (Word, Excel, PowerPoint, Project,)
·
Experience in leading people in
diverse roles
·
A good understanding of technology.
·
Knowledge/Certification in ISO
9001:2015 an added advantage
Skills required:
·
Excellent business analytical skills
·
Excellent business awareness
·
Strong Organizational and planning
skills
·
Strong Trouble shooting skills
·
Excellent written and verbal
communication and presentation skills
·
Highly innovative and creative
·
Strong logical and strategic thinker
·
Lateral Thinker and Team Player
·
Proactive and Solutions Oriented
·
Quality Orientation
·
Strong Leadership and Interpersonal
skills
·
Effective Process Engineering
Technical skills
How to Apply
Executive Recruitment – Commissioner of
Customs and Border Control
Position: Executive Recruitment – Commissioner of Customs and
Border Control
Kenya Revenue Authority is the principal revenue collector
for the Government of Kenya, with the primary goal of delivering Kenya to
financial self-sufficiency through effective tax revenue mobilization.
Key Roles
·
In pursuit of our goal, we seek to
recruit a Commissioner responsible for Customs & Boarder Control whose key
mandates among others, are to:
·
Implement strategies to effectively
control cross boarder movement of goods and to interdict trafficking in illicit
and harmful products.
·
Implement strategies to promote
efficient cross border movement of goods in line with Kenya’s stated international
trade goals.
·
Implement strategies to effectively
collect revenue due from cross border trading activities and to counter
possible tax evasion
·
Manage departmental resources and
budgets.
·
Manage and motivate staff to deliver
high impact performance
Qualifications
·
University Degree in Security
Management, Business, Economics, Fiscal Management, Law or Related field.
·
Fifteen (15) years experience in
Customs or Security Management operations, at least ten (10) of which must be
in middle and senior management levels.
·
Strong appreciation of Customs
practice and operations.
·
Knowledge of National Security
management strategies and requirements.
·
Masters Degree in the relevant fields
shall confer added advantage.
·
Candidates should demonstrate strong
leadership, team building and communications skills.
·
This is a key position open to
persons with the relevant exposure and experience. It should interest those
with a passion for success and who aspire to make discernible change that
positively impacts Kenya and its people.
How to Apply
Candidates interested in the position should apply in the
prescribed format on or before Wednesday, 3rd October 2018.
Only applications made through KRA’s electronic portal
qualify for admission. To apply, log onto https://erecruitment.kra.go.ke/login and follow the instructions provided, detailing the
application process. In case of difficulty accessing or completing the
application, applicants may send email queries to iSupporthr@kra.go.ke.
Candidates are advised against any form of canvassing as
this will lead to automatic disqualification.
We are an equal opportunity employer committed to gender
and disability mainstreaming. Persons with Disability are encouraged to apply.