Co-operative Bank Kenya
Business Score Card Specialist
Business Score Card Specialist
You are brilliant, you drive results
in a big way and you get things done.
You are self-driven and have great
follow-through. You have cultivated your technical and soft skills and
established a respect for real-time data and the importance of data in informing
business decisions.
You are highly analytical with a keen
interest in Business Analysis. ? If yes, then look no further; Co-operative
Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will
find growth opportunities at every step of your career.
Reporting to the Head – Business
Banking the role holder will be responsible for the growth of quality mobile
loans portfolio by applying data mining techniques, doing statistical analysis,
building high quality prediction algorithms in conjunction with Business
Intelligence & CMD, developing analytical reports and ensuring portfolio at
risk is within the set limits.
The Role
Specifically, the successful
jobholder will be required to:
·
Develop new e-channel products for
the MSME segments and value tiers, testing the product/bundle, and tailoring
them before full roll out into the network (structured test-and-learn approach)
to ensure product uptake is high and maximum profitability is achieved.
·
Monitoring of performance in key
e-product processes, measuring quality and time of delivery as well as ensuring
the e-loans portfolio at risk is always within the set limits.
·
Research on the e-solution market
trends and propose new or upgraded solutions that will make us the market
leaders.
·
Monitor cross-selling rates and
developing strategies to increase cross/up sell to maximize the wallet share
& statistically co-ordinate synergies across the bank to maximize
cross-unit cross-selling.
·
Perform statistical analysis;
deploying models on large data sets while leveraging on data to identify,
quantify and influence tangible business gain.
·
Design, create, interpret and manage
large datasets to achieve business goals.
·
Design, build, and maintain various
parts of the data warehousing with respect to requirements gathering, data
modelling, metric establishment, reporting production, and data visualization.
·
Work with MSME Relationship Managers
and Business Bankers and collaboratively develop key business questions and
build datasets that answer those questions.
·
Ensure compliance to the Bank’s
policies, procedures and regulatory requirements.
Skills, Competencies and Experience
The successful candidate will be required
to have the following skills and competencies:
·
Bachelor’s Degree in Business,
Mathematics, Accounting or economics with at least 3 years’ experience in
Business/credit analysis role.
·
Thorough knowledge of Micro Small
Medium Enterprise (MSME) Products, Retail Banking products and services, and
extensive Banking Industry knowledge.
·
Strong analytical skills with the
ability to collect, organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracy & the ability to handle
complex information with accuracy and attention to detail.
·
A wild duck – out of the box thinker,
Logical, analytical and investigative mind, as well as creative abilities with
high level of mathematical aptitude and strong problem-solving skills, displays
personal drive and integrity – Promotes and adopts a positive and balanced
approach to work and Keeps a professional approach to time, costs and
deadlines.
·
Demonstrate strong understanding of
scorecards development process as well as Knowledge of data models, database
design development, data mining and segmentation techniques
·
Excellent planning and organization
skills as well as excellent communication with the ability to set and meet
stretch targets and deadlines.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career then
please forward your application enclosing detailed Curriculum Vitae to
jobs@co-opbank.co.ke indicating the job reference number BSCS/RBB/2018 by 7th
November, 2018.
HR Services Hub Lead
Are
you looking for an employer who promotes individual excellence and mutual
respect in a team-driven culture with a key focus on social empowerment? The
Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking
to new horizons and add value to their career.
We
have an exciting opportunity for a talented senior HR professional to join the
team as a HR Services Hub Lead. We are scaling up our HR services delivery
model to provide distinctive employee experience as well as achieve operational
excellence in HR services.
If
you find great fulfillment in building relationships with key stakeholders and
are not simply a strategist but a doer who is hands on, with great follow
through for key assignments and committed to see things to completion, then
this could be your next career move.
To
be successful in this role you will be results oriented, have a passion for
improving people processes, operational efficiencies and providing outstanding
customer service. We are a fast paced environment and the successful candidate
will need to have the ability to solve problems, execute quickly and
successfully leading and manage team leaders and teams.
Reporting
to the HR Director, the role-holder is expected to use their knowledge and
experience of HR operations and processes to build the HR Services hub focusing
on providing exceptional HR service delivery.
The Role
The
successful jobholder will be expected to:
·
Provide strategic leadership and
administration for employee total rewards and propose innovative strategic
initiatives in employee compensation and benefits and other related HR
services.
·
Lead strategic initiatives designed
to ensure long-term process improvement, cost reductions, and increased
efficiencies.
·
Oversee the establishment of key
Service Level Agreements, quality targets and Key Performance Indicators.
Understand varying business needs and priorities; align HR operation priorities
and ensure stakeholder expectations are met.
·
Collaborate with key stakeholders and
related key departments on total rewards design, performance, employee
experience improvements and operational excellence including quality assurance
·
Lead the research, preparation,
modeling and communication of annual HR services hub plans, analyze projections
and monitor expenditures before final approval by senior management.
·
Keep abreast of current and
developing trends related to HR Shared services hubs in order to continuously
improve and provide subject matter expertise
·
Direct staff communications and
education campaigns related to benefits with a view to improving employee
experience, operational efficiencies and implement opportunities for cost
savings.
·
Oversee the compensation
administration and the benefits administration functions to ensure proper
benchmarking, research and market competitiveness on the HR hub services
offered by the bank
·
Drive operational performance and
service excellence within the HR Shared Service team and monitor performance of
the team against performance/quality standards defined.
·
Provide support and guidance to
HRBPs, HR Specialist functional areas, managers and employees on internal
procedures and process related to the different HR services and processes. Work
with business leaders and HR Leads to utilize the HR service delivery
capabilities at their fullest potential
·
Partner with other HR areas to
promote education efforts that drive employees and managers to fully utilize
available systems and tools as well as support in driving compliance to the
relevant employment regulations, legislation and bank policy requirements
·
Drives optimization of HR technology
and processes and ensures that we simplify and create exceptional customer
experience in all tasks undertaken in HR Services Hub.
·
Provides active leadership, strategic
direction and the day to day guidance, coaching and mentoring to team of HR
Services Hub Team leaders and team members
·
Lead alignment between IT, Finance,
HR Shared Services in order to drive optimization of available and planned HR
systems and technologies
·
Contributes to the strategic
direction of Human Resources through active participation on the HR operations
special projects.
Qualifications, Skills & Attributes
·
Bachelor’s degree in business, HR or
related field required. A HR certification is preferred
·
7-10 years professional work
experience in human resources and a minimum of 3 years management experience,
with direct leadership of benefits and compensation and/or HR technology. total
rewards administration with demonstrated performance in benefits and
compensation
·
Strategic mindset with the ability to
be a hands-on team player and solid leadership and change management skills.
·
Professional maturity and the ability
to work under general supervision to organize and prioritize work, with high
level of accuracy, and handle highly confidential information.
·
Demonstrated ability in handling
highly sensitive and confidential matters effectively and discreetly.
·
Lean process oriented, with the
ability to drive efficiency and scale without jeopardizing the employee
experience.
·
Collaborative decision-making skills
and ability to work cooperatively with others both within the HR functional
areas and HRBPs as well as other stakeholders throughout the organization.
·
Experience and knowledge in
one-on-one coaching and group conflict resolution, effective negotiation and
operational processes and quality assurance exposure
·
Proven leadership and experience
managing effective relationships and communicating with management at all
levels.
·
Extensive knowledge of applicable employment
and labor laws as well as other relevant compliance requirements
·
Ability to meet deadlines under
pressure; manage a high volume of workflow and prioritize tasks according to
business needs
·
Ability to assess and analyze
information and exercise sound judgment. Exposure to data-driven HR and data
analytics is encouraged
·
Strong collaboration and teamwork
skills with demonstrated ability to lead in a collaborative environment, build
consensus and promote the exchange of information among team members.
·
Excellent written, oral,
presentation, facilitation, and interpersonal communication skills. Ability to
communicate effectively across all levels of the organization.
How to Apply
If
you are confident that you fit the role and person profile and you are keen to
enhance value to your career then please forward your application letter
enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job
reference number HRSH/HRD/2018 by 13th November 2018.
We
are an equal opportunity employer.
