Various Vacancies at Management University of Africa, Kenya

Business Development Manager 

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for a dynamic, self-driven and result oriented professionals to fill the following position:-

Job Purpose

The purpose of this position is to ensure development and implementation of strategies and policies to enable the University foster growth through increased enrolment and strategic Networks in the context of the overall mission and vision of the University.

Responsibilities

·         Coordinate, develop and implement policies, procedures and systems to foster the growth of the University.

·         Update and formulate the departmental policies to comply with the strategic orientation and to effectively address University current challenges.

·         Oversee the prospecting and identifying new opportunities and market penetration methods in the education sector.

·         Explore potential commercial business opportunities as identified in the market in education sector.

·         Develop and submit fundable business proposals to development partners in the education sector.

·         Undertake competitor analysis and design short and long term plans.

·         Recommend appropriate products/programme pricing structures and making them available to the outlets.

·         Liaise and network with local and international education related agencies.

·         Prepare and present regular status reports on the organization business status.

·         Develop, manage and monitor the business development budget.

·         Carry out systematic analysis of the University market positioning in order to establish strengths and map scope for growth.

·         Plan and execute business development initiatives through leading the initiation of contacts, deliberations on opportunities and implementation of relationships.

·         Provide market intelligence on University strengths by conducting research in relevant field, collaboration with other education institutions

·         Perform any other duties as may be assigned from time to time.

Qualifications

·         Master of Business Administration -Marketing

·         7 years’ experience, two of which must be in Business Development position in a service Environment.

·         Conceptual, analytical and evaluative skills

·         Good interpersonal and communication skills

·         Integrity

·         Planning and organizational skills

·         Proactive, initiative and good networking skills.

Career Counselor 

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for a dynamic, self-driven and result oriented professionals to fill the following position:-

Job Purpose

This position reports to the dean of students. The Career Counselling and Guidance officer will be in charge of the guidance and counselling of day, evening, weekend, as well as students in the open and distance learning mode.

Responsibilities

·         To assist students in developing educational goals consistent with their life goals.

·         Give guidance on choosing and attaining an educational or career goal.

·         To provide counselling services to students experiencing psycho- socio problems that could be potentially disruptive to their successful academic, interpersonal, and campus adjustment.

·         Train students on job search skills, such as writing a winning curriculum vitae, resume, application letters, interviewee skills, and networking.

·         Supervise the acquisition, maintenance, and dissemination of information regarding career fields, employment opportunities, and specific employers for full-time, part-time, internship and work-study opportunities.

·         To offer and establish institutional exchanges with both local and international universities.

·         Identify students in need of referral resources outside the school for additional support

·         Create an entrepreneur incubator to offer student’s laser focused support to develop their ideas.

·         Provide information on specific programs and services offered by the university or by organizations outside for educational and / or career enhancement of the individual.

·         Develop partnerships with Alumni Organizations to identify employment opportunities and engage their participation in campus recruitment services such as on-line job listing service, resume referral, on-campus interviews, career fairs and information sessions.

·         Assist with administrative responsibilities as assigned.

Qualifications

·         A bachelor’s degree in Counselling or Psychology

·         Be emphatic and a good listener

·         Have excellent organizational, interpersonal and communication skills.

·         Be computer literate

·         Have excellent report writing skills

Development Fund Officer 

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for a dynamic, self-driven and result oriented professionals to fill the following position:-

Job Purpose

To raise funds and resources for the University by engaging, cultivating and soliciting from potential donors to support the mission of University Development fund trust using various means including organizing fund raising activities events meant to raise funds for the University.

Responsibilities

·         Assist in the implementation of policies and procedures governing University

·         resource mobilization.

·         Assist in the Implementation of University resource mobilization strategies taking into account short and long term funding needs of the University,

·         Initiate and participate in efforts to mobilize resources and build a sustainable funding base for the University.

·         Support implementation of resource mobilization strategies by managing relationship with donors.

·         Identifying and mapping potential donors and conducting periodic reviews of the donor portfolio.

·         Steward assigned donors in alignment with the Development Funds stewardship policies and protocols.

·         Educate graduating students about alumni benefits and engaging them in University programmes.

·         Partner with admissions office in spear heading the introduction of alumni involvement in the admissions process; partner with the Dean of student’s services to plan the growth and accessibility of career networking services for students and alumni.

·         Oversee and balance the budget for alumni relations and help raise funds for selected special projects and events.

·         Assist in organizing of fundraising events.

·         Liaise with philanthropic organisations.

·         Develop fundraising proposals.

·         Office administration and report writing, and

·         Manage a team of staff

Qualifications

·         A bachelors’ degree in Project Management, Finance or its academic equivalent in the relevant field.

·         Experience in resource mobilization, fundraising, report writing, proposal writing and event Management.

·         Excellent communication and interpersonal skills.

·         Ability to work collaboratively and courteously with colleagues throughout the University, alumni, other constituent’s and the public,

·         Demonstrate ability to strategies, implement and build programmes and activities that target fundraising,

·         Demonstrate strong writing, planning and organizational skills,

·         Flexibility and initiative as well as the ability to work independently, combined with the skills for thriving in a team environment to achieve institutional goals,

·         Be of high ethical standards, integrity and professionalism and speedily.

·         Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.

·         Liaise with University staff at all levels and ensure customer complains are solved.

Customer Care Representative 

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for a dynamic, self-driven and result oriented professionals to fill the following position:-

Responsibilities

·         Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

·         Recommend potential products or services to management by collecting customer information and analyzing customer needs.

·         Prepare product or service reports by collecting and analyzing customer information

·         Identify and assess customers’ needs to achieve satisfaction.

·         Build sustainable relationships of trust through open and interactive communication.

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Go the extra mile to engage customers

·         Resolve customer complaints via phone, email, mail or social media

·         Compile reports on overall customer satisfaction

·         Provide Internal/ external customer service support that achieve customer service goals.

·         React to problems and provide basic solutions based on prescribed guidelines or procedures.

·         Direct issues or concerns to the right person or group for resolution.

·         Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions.

·         Conduct outbound dialing for various business reasons.

·         Educate customers on product lines, identify, document and escalate priority issues.

·         Able to maintain customer confidentiality.

Qualifications

·         Diploma or Business related degree preferred

·         Proven customer support experience

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiar with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize and manage time effectively

How to Apply

Interested candidates who satisfy the requirements below should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees. The applications should reach the undersigned not later than 9th September 2018. The Management University of Africa is an equal opportunity employer.

THE VICE – CHANCELLOR

The Management University of Africa

P. O. Box 29677 – 00100, NAIROBI

Email: vc@mua.ac.ke