Head of Marketing
Job Reference H.O.M./2018
Duties
Requirements
Duties
Qualifications
Roles
Requirements
Duties
Requirements
Duties
Requirements
Duties
Requirements
Duties
Requirements
Duties
Qualifications
Duties
Qualifications
Duties
Requirements
Duties
Requirements
Duties
Requirements
Job Reference H.O.M./2018
Job Description
The Head of Marketingis responsible
for Planning, organizing, directing and managing the daily operations of the
Marketing Department. He/she is in charge of developing and recommending
strategies for marketing.
Duties
·
Managing all marketing for the SACCO
and activities within the marketing department
·
Developing the marketing strategy for
the SACCO in line with its objectives.
·
Overseeing implementation of the
Marketing strategy – including campaigns, events, digital marketing, and PR
·
Overseeing the SACCO’s marketing
budget.
·
Development and implementation of the
Brand Strategy
·
Working closely with the SACCO’s
Sales team; enabling them to meet their commercial objectives by providing them
with appropriate tools, materials and presentations
·
Guiding (supervise and training) the
day-to-day activities of the marketing team
·
Ensuring that the marketing
objectives are implemented by the marketing team
·
Work closely with product management
team to define marketing materials and programs
·
Manage social media presence and
direct programs to improve social media reputation and recognition.
·
Developing and delivering marketing
and communications strategies for the SACCO
·
Undertake continuous analysis of
competitive environment and consumer trends
·
Any other lawful duties as may be
assigned from time to time by the C.E.O.
Requirements
·
Proven track record of success in
senior marketing roles in financial services
·
Confident, driven and dynamic leader
·
Entrepreneurial mindset with the
ability to spot original branding opportunities
·
Exceptional oral and written
communication skills
·
Results driven and customer focused
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated and be ready
to work with minimum supervision
·
Be a team player
PREFERRED QUALIFICATIONS;
·
Formal Qualifications
·
Bachelor’s degree in a relevant
field.
·
Certifications in either
Marketing/CPA/CPS
·
A relevant Professional qualification
will be an added advantage
·
10 years or more experience in
marketing role in financial sector with 3 years of which should be in strategic
marketing.
·
Be between 35 – 40 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Marketing Manager
Reporting to the Head of Marketing
the incumbent is responsible for the marketing activities, increase market
awareness and implement findings of customer research, market conditions
information, and competitor data and implement the marketing plan with the
overall aim of increasing profitability. Further responsible for implementing
business strategies for Agency Banking, Money Transfer Services (MTS), Mobile
Banking and ATM Cards Businesses through rollout to market and business growth
as well as corporate branding.
Duties
·
Handle all day-to-day all marketing
communications activities for the SACCO.
·
Participate in Brand Management
through development & execution of initiatives that will improve brand
visibility and brand equity for the SACCO
·
Execute the annual marketing plan and
ensure that it is delivered within the budget.
·
Assist the Head of Marketing in
preparing the annual Marketing Plan, and ensuring that the SACCO’S marketing
objectives are achieved measured and results reported to all relevant
stakeholders.
·
Implement Online Marketing and Social
Media Management initiatives.
·
Develop and manage the e-newsletters
from the website on a regular basis Incorporate online activities with offline
marketing promotions which includes social media management across multiple
social media platforms.
·
Marketing Campaigns: Implement all
approved marketing campaigns and brand strategies to achieve agreed KPI’s, from
developing the creative brief through to analysis and recommendations. Ensure
marketing campaigns are delivered in line with overall marketing budget.
·
Implement Agency Banking, Money
Transfer Systems, Mobile Banking and Cards Business strategies in line with the
SACCO Business Strategic Plan.
·
Take lead in co-ordination of regular
business improvement plans and projects for initiatives under department.
·
Recruitment and management of Agents
in compliance with the set Agent selection criteria and ensuring customer usage
of Tower SACCO Agents outlets and sub-agents for Money Transfer Services.
·
Monitoring of alternate channels
availability and performance to ensure high levels of customers’ satisfaction.
·
Increase utilization of products and
services at alternative channels network.
·
Drive new innovations to support
non-traditional services to support credit application and loan repayments.
·
Execute operational excellence, cost
management and compliance to internal policies and SASRA guidelines.
·
Champion customer service and
implementation of quality service delivery standards.
·
Own and take accountability for
profitability of Alternative Channels business.
·
Provide marketing technical support
for existing mobile and implementation of related projects.
·
Offer guidance to business
development officers in executing the SACCCO’s growth strategy.
·
Develop the capacity of the business
development team.
·
Develop subject matter expert
knowledge of Mobile, eCommerce and other payment banking technologies.
Desired Qualities
·
Must possess strong interpersonal
skills
·
Must be able to communicate clearly,
both written and orally.
·
Must be able to effectively read and
interpret information, present numerical data in a resourceful manner, and
skillfully gather and analyze information
·
Must be able to prioritize and plan
work activities as to use time efficiently
·
Must be organized, accurate,
thorough, and able to monitor work for quality
·
Must be dependable, able to follow
instructions, respond to management direction, and must be able to improve
performance through management feedback.
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Possess analytical and critical
thinking skills.
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated
·
Be a team player
Qualifications
Education: Formal Qualifications
·
Bachelor’s degree in a relevant
field.
·
Certifications in either
Marketing/CPA/CPS
·
A relevant Professional qualification
will be an added advantage
·
5 years of experience working for a
financial institution on the same capacity.
·
Be between 30 – 40 years of age.
·
Knowledge of banking trends,
administrative skills, project management and business strategy will be an
added advantage
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Business Development Officer
Job Reference B.D.O./2018
The incumbent is expected to work to
improve on the SACCO’s market position and achieve financial growth. This
person implements long-term organizational strategic goals, builds key customer
relatipnships, identifies business opportunities, negotiates and closes
business deals and maintains extensive knowledge of current market conditions.
Job Objectives
To work with the internal team,
marketing staff, and other managers to increase sales opportunities and thereby
maximize revenue for the SACCO. To identify potential new customers, make
presentations to them, convert business opportunities and continue to grow
business in the future.
Manage existing members and ensure
they stay satisfied and positive, identify clients future needs.
He/she may manage the activities of
others responsible for developing business for the SACCO. Planning is part of
this job description, since it is the Business Development Officer’s
responsibility to develop the pipeline of new business coming into the SACCO.
This requires a thorough knowledge of the market, the products/services the
SACCO can provide, and of the competitors.
Roles
·
New Business Development
·
Prospect for potential new members
and turn this into increased business.
·
Cold call as appropriate within your
market or geographic area to ensure a robust pipeline of opportunities.
·
Meet potential members by growing,
maintaining, and leveraging your network.
·
Identify potential members, and the
decision makers within the client organization.
·
Research and build relationships with
new clients.
·
Set up meetings between members
decision makers and SACCO’s management team.
·
Work with team to develop proposals
that speaks to the member’s needs, concerns, and objectives.
·
Participate in pricing the products
and services.
·
Handle objections by clarifying,
emphasizing agreements and working through differences to a positive
conclusion.
·
Use a variety of styles to persuade
or negotiate appropriately.
·
Present an image that mirrors that of
the member.
·
Present new products and services and
enhance existing relationships.
·
Work with technical staff and other
internal colleagues to meet customer needs.
Requirements
·
Be of exemplary integrity and honest
·
Have excellent persuasion, and
networking skills
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Possess market knowledge and meeting
sales goals,
·
Possess analytical and critical
thinking skills
·
Have excellent communication and
interpersonal skills
·
Be able to motivate and mentor a team
·
Be a team player
·
Be proactive and possess initiative
Qualifications
Education: Formal Qualifications
·
Bachelor’s degree in a relevant
field.
·
Certifications in either
Marketing/CPA/CPS
·
A relevant Professional qualification
will be an added advantage
·
At least five (5) years previous
experience in the fields of sales/sales management/sales support/Marketing
·
Be 35-40 years of age
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Head of Credit
Job Reference H.O.C./2018
The Head of Credit is responsible for
planning and coordinating the SACCO’s Credit function. Specifically, the
management of credit risk and maintenance of risk appetite levels defined by
the Board of directors.
The Head of credit owns and is
accountable for all SACCO’s credit risks arising from commercial credit
activities and for maintaining risk tolerance levels for each credit portfolio.
Duties
·
Lead in the development and
implementation of Credit Strategy for the SACCO.
·
Provide oversight in credit risk
management of the SACCO’S personal loans, agribusiness loans, asset-finance
loans etc.
·
Provide guidance on credit portfolio
rebalancing in line with Board approved risk appetite
·
Cascade the organizations corporate
strategy into a departmental strategy and develop appropriate performance
metrics applicable to the credit team
·
Provide leadership and management of
the credit team supported by a team of portfolio managers
·
Review performance of the credit
management department
·
Monitor and ensure credit quality and
help formulate credit policy and procedures
·
Develop and maintain controls for
underwriting and loan administration
·
Any Other Lawful Duties As May Be
Assigned From Time To Time By The C.E.O.
Requirements
·
Proven experience, as a credit
manager or similar role.
·
Sufficient knowledge of modern
management techniques and best practices in credit management
·
Ability to meet business targets and
goals
·
Excellent organizational skills
·
Results driven and customer focused
·
Be of exemplary integrity and
honesty.
·
Must be empathic to customer needs.
·
Be decisive and possess quick
judgement skills
·
Be proactive and initiative.
·
Possess analytical and critical
thinking skills.
·
Have excellent communication and
interpersonal skills.
·
Be a team player
·
Must be self-motivated.
·
Leadership and human resources
management skills
Preferred Qualifications
·
Education: Formal Qualifications
·
Have a relevant degree
·
Certifications in credit, accountancy
et cetera will be added advantage
·
Be between 35-40 years of age.
·
At least six (6) years relevant
experience in the same or related position ina licensed deposit taking SACCO or
preferably in a supervisory capacity from a Commercial Bank.
Possession of a Certified Credit
Professional Certificate will be an added advantage.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Credit Portfolio Manager- Business&
Asset Finance Loans
Job Reference C.P.M.B.A.L./2018
Location: HEAD OFFICE
Job Description
The portfolio manager is responsible
for growth and management of the business loan portfolio through credit
underwriting, managing the prescribed portfolio quality and profitability. The
portfolio manager owns and is accountable for understanding credit risks
associated with the business loans portfolio.
Duties
·
Drive the credit strategy through
business loans portfolio
·
Enforces Credit Policy and risk
management policy with regards to business loan portfolio
·
Ensure accurate completion of
internal loan reviews and determination of appropriate risk ratings. Provide
credit risk management of the business loan portfoliosFormalizes action plans
for loans having upcoming maturity dates
·
Review of loan applications and
analysis of credit information to assess customer’s credit worthiness
·
Conducts in-depth analysis of balance
sheets and profit and loss statements of business loans applicants
·
Provides advice and guidance to
credit officers at the branch level regarding business loan policies and
procedures, credit analysis, financial statement evaluation, and credit
investigations.
·
Administers loan portfolio to ensure
proper mix of loan types, maximization of yields, maintenance of quality control,
and minimization of losses
·
Implement and maintains controls for
underwriting, loan administration and collections of business loans.
·
Any other lawful duties as may be
assigned from time to time by the Head of Credit or the C.E.O.
Requirements
·
Proven experience, as a credit
portfolio manager or similar role in credit department
·
Strong business acumen
·
Sufficient knowledge of modern
management techniques and best practices in credit management
·
Ability to meet business targets and
goals
·
Excellent organizational skills
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated and be ready
to work with minimum supervision
·
Be a team player
Preferred Qualifications
·
A relevant degree or Diploma.
·
A professional qualification in
credit is an added advantage.
·
At least 5 years’ experience in a
financial institution.
·
Be between 30 – 45 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Head of Credit
Job Reference H.O.C./2018
The Head of Credit is responsible for
planning and coordinating the SACCO’s Credit function. Specifically, the
management of credit risk and maintenance of risk appetite levels defined by
the Board of directors.
The Head of credit owns and is
accountable for all SACCO’s credit risks arising from commercial credit
activities and for maintaining risk tolerance levels for each credit portfolio.
Duties
·
Lead in the development and
implementation of Credit Strategy for the SACCO.
·
Provide oversight in credit risk
management of the SACCO’S personal loans, agribusiness loans, asset-finance
loans etc.
·
Provide guidance on credit portfolio
rebalancing in line with Board approved risk appetite
·
Cascade the organizations corporate
strategy into a departmental strategy and develop appropriate performance
metrics applicable to the credit team
·
Provide leadership and management of
the credit team supported by a team of portfolio managers
·
Review performance of the credit
management department
·
Monitor and ensure credit quality and
help formulate credit policy and procedures
·
Develop and maintain controls for
underwriting and loan administration
·
Any Other Lawful Duties As May Be
Assigned From Time To Time By The C.E.O.
Requirements
·
Proven experience, as a credit
manager or similar role.
·
Sufficient knowledge of modern
management techniques and best practices in credit management
·
Ability to meet business targets and
goals
·
Excellent organizational skills
·
Results driven and customer focused
·
Be of exemplary integrity and
honesty.
·
Must be empathic to customer needs.
·
Be decisive and possess quick
judgement skills
·
Be proactive and initiative.
·
Possess analytical and critical
thinking skills.
·
Have excellent communication and
interpersonal skills.
·
Be a team player
·
Must be self-motivated.
·
Leadership and human resources
management skills
Preferred Qualifications
·
Education: Formal Qualifications
·
Have a relevant degree
·
Certifications in credit, accountancy
et cetera will be added advantage
·
Be between 35-40 years of age.
·
At least six (6) years relevant
experience in the same or related position ina licensed deposit taking SACCO or
preferably in a supervisory capacity from a Commercial Bank.
Possession of a Certified Credit
Professional Certificate will be an added advantage.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties, responsibilities
and qualifications required of employees assigned to this job.
Collections and Recovery Officer
Job Reference C.R.O./2018
Job Description
The collections& recovery officer
collects on designated high risk delinquent accounts, maintains good customer
relations with borrowers and effectively solves problems in an effort to
resolve account delinquency and prevent losses.
Duties
·
Formulation and implementation of
sound policies, strategies and systems that will ensure effective and efficient
execution of repayment, inspection & compliance and recovery functions in
the Board;
·
Continuous and timely updating of
loan accounts with periodical repayments to reflect accurate customer balances;
·
Efficient recovery of all matured
loans; Carrying out field inspections to ensure compliance by various parties
on recoveries.
·
Continuous monitoring of loan
repayment for timely detection of non-payment and or stoppage; Carry out
investigation and auctioneering/prosecutions of non-compliant parties;
·
Collaborate with relevant
stakeholders in tracing defaulted loanees and initiating recovery measures; To
manage debt collection agencies contracted to recover outsourced loan
defaulters;
·
To ensure the attainment of Loan
repayment & recovery department targets and objectives;
·
Advise the Head of Credit on all
matters relating to debt management and loan recovery;
·
To ensure the development &
implementation of succession planning policies through the establishment of
coaching & mentorship programs; and Preparation and submission of periodic
repayment and recovery reports to the Head of Credit for onward discussion by
the management and the Board.
·
Ensure effective loan repayment &
recovery controls to manage PAR
·
Assist in developing and maintaining
the SACCO’s operational risk management, framework, polices and guidelines
·
Assist in Inculcating operational
risk management culture by operational risk awareness programmes to the staff.
·
Monitor the environment to identify
regulatory/legal/business/industry changes that could impact the SACCO
·
Develop, maintain and operational
risk key indicators in the key business processes and report to management and
risk committees
·
Review of operating losses summary
data to ensure that key control themes are identified and that risk mitigation
actions are adequate;
·
Consult with business units regarding
resolution of operational risk issues including regulatory examination
recommendations;
·
Ensure that operational risk models
to measure operational losses are developed and implemented;
·
Review the capital charge for
operational risk and ensure accuracy
·
Ensure Bank-wide compliance with Bank
act regulations on operational risk
·
Review Risk Management
Self-Assessment and plans and provides commentary on operational risk issues to
the assigned Enterprise Risk Management Officer;
·
Lead or participate in bank-wide and
industry operational risk related committees as requested;
·
Partner with colleagues in the
Business Units and Corporate support departments to develop corporate standards
and promote awareness of ERM’s role and objectives;
·
Develop and maintain close ties with
Business Units to ensure informal early warning communication channels in place
to identify business developments that potentially impact the Bank’s
operational risk profile;
·
Any other lawful duties as may be
assigned from time to time by the Head of Credit or the C.E.O.
Requirements
·
Proven experience, as a collection
and recovery manager or similar role in credit department
·
Strong business acumen
·
Sufficient knowledge of modern
management techniques and best practices in recovery.
·
Ability to meet business targets and goals
·
Excellent organizational skills
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated and be ready
to work with minimum supervision
·
Be a team player
Preferred Qualifications
·
A relevant degree or Diploma.
·
A professional qualification in
credit is an added advantage.
·
At least 5 years’ experience in a
financial institution.
·
Be between 30 – 45 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties, responsibilities
and qualifications required of employees assigned to this job.
Micro-Credit Assistant
Job Reference M.C.A./2018
Job Description
The Microcredit Assistant is to
promote the creation of awareness as well as recruit and manage groups and
individual business clients on savings mobilization, share collection, loan
approval, disbursement and follow up for repayment.
Duties
·
Consistently grow the SACCOs product
portfolio by Marketing to individuals and groups.
·
Conduct training and guide clients on
application process and new products.
·
Analyze and verify borrower, loan
application to determine client’s credit worthiness (Loan appraisal).
·
Play a key role in business
development and direct customer relationship management.
·
Collections and maintaining quality
portfolio.
·
Meet set monthly and annual targets
in terms of loan portfolio disbursement.
·
Responsible in planning, monitoring
and evaluation of targets and achievements.
·
Participate in the formulation and
implementation of micro-credit policies and procedures.
·
Develop new products intended for new
markets.
·
Offer financial advisory services to
clients.
·
Exercise due diligence in operations
on Know your customer (KYC) to prevent and detect frauds and forgeries.
·
Any other duty that may be assigned.
Desired Qualities
·
Must be adept at problem-solving,
including being able to identify issues and resolve programs in a timely manner
·
Must possess strong interpersonal
skills
·
Must be able to communicate clearly,
both written and orally.
·
Must be able to effectively read and
interpret information, present numerical data in a resourceful manner, and
skillfully gather and analyze information
·
Must be able to prioritize and plan
work activities as to use time efficiently
·
Must be organized, accurate,
thorough, and able to monitor work for quality
·
Must be dependable, able to follow
instructions, respond to management direction, and must be able to improve
performance through management feedback
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Possess analytical and critical
thinking skills .
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated
·
Be a team player
Qualifications
·
Relevant degree/diploma and
certifications.
·
Three (3) years’ experience in credit
management in a financial institution.
·
Be between 25 –35 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Chief Accountant
Job Reference C.A./2018
Job Description
Responsible for the Business Support
and Finance Manager for the sound Financial Management of the SACCO including
its financial strength, regulatory compliance, operating policies and
procedures – budgets, incomes and expenses and personnel requirements,
strategic and operational plans including products development and promotions.
Duties
·
Ensure accurate and timely record
keeping
·
Prepare accurate statutory returns
·
Assist in development and
implementation of SACCOs policies, rules and procedures in liaison with the
finance manager & the CEO.
·
Prepares cash flow projections
·
Ensures monthly reconciliation of all
bank accounts
·
Ensures maintenance of members’
personal accounts
·
Identify potential problem areas and
advice management for resolution
·
Assist in design and formulation of
products and services
·
Provide advice and supervision to
staff reporting to him/her
·
Assist the finance manager to provide
oversight of procurement of equipment and supplies in compliance with laid down
policies
·
Prepare monthly, quarterly and annual
financial reports, and other reports as needed by the management
·
Alternate strong room custodian
·
Ensure financial prudence in payment
of invoices
·
Process payments to next of kin for
deceased cases
·
Facilitate loan disbursements
·
Market and cross-sell the SACCO
products and services.
·
Any other lawful duties as may be
assigned from time to time by the C.E.O.
Qualifications
·
Have a business-related degree in
Accounting/Finance/Banking/Co-operative Business/Economics CPA(K)/CPS(K)/CCP(K)
·
At least six (6) years relevant
experience inthe same or related position in aFinancial Institution orin a
supervisory capacity.
·
CPA(K) mandatory
·
Be between 35-40 years of age.
·
Computer proficiency in computer
application, especially in accounting packages and systems
·
Must have been involved in audit
service /analysis of financial statements with excellent financial reporting.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Branch Manager
Job Reference B.M./2018
The Branch Manager is responsible for
the Branch Business and efficient daily operation of a full-service branch
office. These include sales and marketing of SACCO products and services,
branch operations, lending, customer service, and security and safety in
accordance with the SACCO’s objectives.
Duties
·
Direct all operational aspects
including service channel operations, customer service, human resources,
administration, marketing and sales
·
Assess local market conditions and
identify current and prospective sales opportunities
·
Develop forecasts, financial
objectives and business plans
·
Meet SACCO business and operations
performance goals and metrics
·
Manage budget and allocate funds
appropriately
·
Bring out the best of branch’s
personnel by providing training, coaching, personal development and motivation
·
Locate areas of improvement and propose
corrective actions that meet challenges and leverage growth opportunities
·
Share knowledge with other branches
and headquarters on effective practices, competitive intelligence, business
opportunities and needs
·
Address customer and employee
satisfaction issues promptly
·
Adhere to high ethical standards, and
comply with all regulations/applicable laws
·
Network to improve the presence and
reputation of the branch and company
·
Stay abreast of competition and
provide reports on market movement and penetration
·
Addressing customer service issues as
raised by members
·
Work closely with sales teams at the
branch to supervise train and advise
·
Any other lawful duties as may be
assigned from time to time by the Head of operations or the C.E.O.
Requirements
·
Proven branch management experience,
as a branch manager or similar role
·
Sufficient knowledge of modern
management techniques and best practices in channel management
·
Ability to meet business targets and
goals
·
Familiarity with SACCO rules and regulations
·
Excellent organizational skills
·
Results driven and customer focused
·
Leadership and human resources
management skills
·
Exemplary integrity and honesty
·
Empathic to customer’s needs
·
Decisive and possess quick judgement
skills
·
Excellent business writing skills
·
Excellent communication and
interpersonal skills
·
Be a team player
·
Proactive and initiative.
·
Must be self- motivated and be ready
to work with minimum supervision
Preferred Qualifications;
·
A relevant degree
·
Certifications and qualifications in
banking is an added advantage.
·
At least 6 years’ experience in a
financial institution.
·
Be between 35 – 40 years of age.
·
Computer proficiency in computer
application
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Branch Officer In-Charge of Operations
(7 posts)
Job Reference B.O.I.O./2018
Reporting to the Branch Manager, the
incumbent shallbe responsible for reviewing and analyzing expenditures of the
branch to ensure they are in conformity with the budget and as well advise the
Branch Manager on issues such as resource utilization and assumptions
underlying budgets forecasts.
Duties
·
Deputize the Branch manager in
his/her absence.
·
Prepare various monthly reports that
compare budgeted costs to actual cost including treasurer’s report.
·
Maintain the branch cash book and
ensure its reconciliation with the bank and source documents.
·
Computing and fixing of Fixed
Deposits for the members and drawing of bankers
·
Monitor the performance of branch
loans portfolio
·
Maintain branch accounting.
·
Ensure banking premises are well
maintained.
·
Ensure that all customers are served
in an orderly manner and without delay.
·
Receive complaints from the customers
and act on them on the spot and where not in a position, direct them to the
superiors.
·
Strive at all times to ensure the
customer is comfortable and receiving the necessary attention.
·
Encourage customers to give their
service comments on the provided forms and have them inserted in the suggestion
box.
·
Ensure that all
complaints/suggestions are presented to a staff meeting, discussed and prompt
action taken to remedy the situation.
·
To undertake management and
development of Branch staff.
·
Prepare reports on customer care to
guide management in development of suitable products and delivery system.
·
Implement Branch risk management
policies.
·
Any other lawful duties as may be
assigned from time to time by the Branch Manager
Requirements
·
Proven experience in a similar role
·
Sufficient knowledge of modern
accounting techniques and best practices.
·
Ability to meet business targets and
goals
·
Excellent organizational skills
·
Results driven and customer focused
·
Be of exemplary integrity and honesty
·
Must be empathic to Customer needs
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Be proactive and initiative
·
Possess analytical and critical
thinking skills.
·
In-depth Knowledge of the asset management
and market structure sectors preferred.
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated
·
Be a team player
Preferred Qualifications
·
Have a business-related degree.
·
At least five (5) years’ experience
in a financial institution.
·
Certification in banking will be an
added advantage.
·
Be between 30 – 35 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
Human Resource Assistant
Job Reference H.R.A./2018
Job Description
HRM Assistant is the
behind-the-scenes collaborator and colleague whose main job responsibilities is
focused on helping HRM Manager accomplish HRM related tasks.
As the H.R. Assistant you are
involved with nearly all programs and services that relate to Tower SACCO’s
human resources division. Beyond administrative tasks in HRM, your works
involves and include supporting HR Manager in recruiting, hiring, training new
employees, compiling performance reports, developing compensation and benefits
information.
Duties
·
Daily job duties and responsibilities
include:
·
Answering employee questions
·
Processing incoming mail
·
Creating and distributing documents
·
Providing customer service to organization
employees
·
Serving as a point of contact with
benefit vendors/administrators
·
Maintaining HRMIS by updating and
entering data
·
Setting appointments and arranging
meetings
·
Maintaining calendars of HR
management team
·
Compiling reports and spreadsheets
and preparing spreadsheets
·
Recruitment/New Hire Process
·
Participating in recruitment efforts
·
Posting job ads and organizing
resumes and job applications
·
Scheduling job interviews and
assisting in interview process
·
Collecting employment and tax
information
·
Ensuring background and reference
checks are completed
·
Preparing new employee files
·
Overseeing the completion of
compensation and benefit documentation
·
Orienting new employees to the
organization (setting up a designated log-in, workstation, email address, etc.)
·
Conducting benefit enrollment process
·
Administering new employment
assessments
·
Serving as a point person for all new
employee questions
·
Payroll and Benefits Administration
·
Processing payroll, which includes
ensuring leave and sick time are tracked in the system
·
Answering payroll questions
·
Facilitating resolutions to any
payroll errors
·
Participating in benefits tasks, such
as claim resolutions, reconciling benefits statements, and approving invoices
for payment
·
Record Maintenance
·
Maintaining current HR files and
databases
·
Updating and maintaining employee
benefits, employment status, and similar records
·
Maintaining records related to
grievances, performance reviews, and disciplinary actions
·
Performing file audits to ensure that
all required employee documentation is collected and maintained
·
Performing payroll/benefit-related
reconciliations
·
Performing payroll and benefits
audits and recommending any correction action
·
Completing termination paperwork and
assisting with exist interviews
·
Any other lawful duties as may be
assigned from time to time by the C.E.O.
Requirements
·
Must be adept at problem-solving,
including being able to identify issues and resolve programs in a timely manner
·
Must possess strong interpersonal
skills
·
Must be able to communicate clearly,
both written and orally, as to communicate with employees, members of the HR
management team, and in group presentations and meetings
·
Must be able to effectively read and
interpret information, present numerical data in a resourceful manner, and
skillfully gather and analyze information
·
Must be able to prioritize and plan
work activities as to use time efficiently
·
Must be organized, accurate,
thorough, and able to monitor work for quality
·
Must be dependable, able to follow
instructions, respond to management direction, and must be able to improve
performance through management feedback
·
Be of exemplary integrity and honesty
·
Have excellent communication and
interpersonal skills
·
Must be self- motivated
·
Be a team player
Preferred Qualifications
·
A Bachelor’s Degree in a relevant
discipline. A diploma in HRM is a must.
·
Five (5) years of Human Resources
Management experience preferred.
·
MBA (HRM Option) can be an added
advantage
·
Membership to HRM profession also an
added advantage
·
Be between 30 – 40 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
How to apply
Market yourself by sending a one-page
cover letter about yourself and achievement to date together with your CV&
I.D. Card (in PDF format as one document) clearly indicating the job title on
the subject line to applications@dnajobs.co.ke on or before 5th October 2018 at 6.00 p.m.
Only shortlisted candidates shall be
contacted.