Check your search results here

Banking Jobs in Nairobi, Kenya - National Bank of Kenya

Business Manager Process

Position Scope:
The overall responsibility for the role holder will be to provide leadership within the Bank Processes Unit in design, documentation and implementation of Business Processes. In addition, he/she will be required to manage resources to ensure delivery and maintenance of efficient and effective Business Processes within the Bank.

 Key Responsibilities

Process & Design Development
·         Develop, implement and maintain a framework for business processes which will be used for design and documentation of processes within the Bank.
·         Drive a structured methodology for design and documentation of business processes.
·         Align processes to approved policies, frameworks and to actual processing in the work steps and systems.
·         Guide process improvement initiatives to gain business agility; identify opportunities for automations, eliminate redundant hand-offs, reduce risk and rework, and improve customer value in processes.
·         Develop tracking reports for key business process matrices to reduce processing errors and support compliance to set Service Level Agreements.
Change Management
·         Develop/review business requirements/functional specifications for new business systems or changes to existing ones to ensure alignment to business outcomes
·         Coordinate and implement user acceptance testing of business and functional processes during system developments/changes and run deployment of such changes.
·         Ensure preparation of post deployment analysis and closure of issues arising.
·         Continuous stakeholder engagement.
Project Management
·         Follow a defined, agreed upon project management methodology for process design and implementation.
·         Plan for resources responsible for designing and implementing changes and updates on existing policies that require review.
·         Responsible for identifying dependencies, risks and activities for business process development.
·         Coordinate the identified teams and ensure decisions and follow-ups are executed.
·         Management of stakeholders and ensure their involvement during and post implementation of processes for feedback and improvement.
·         Ensure and meet clients requirements while complying with all regulations and controls as set by the bank and external regulatory authorities by staff.
·         Ensure compliance with both internal and external related regulatory requirements.
·         Ensure effective and continuous engagement with Risk Division to achieve effective controls against business risks associated with business processes.
·         Maintain a working relationship with Internal Audit Division for quality assurance.
·         Ensure continuous collaboration and provide input to improvement of Business Process within business units.


·         A Bachelor’s Degree in Business or related field from a recognized University.
·         LSS Black Belt Certified member.
·         Association of Business Process Management Professionals certification – CBPP.
·         Certification in Project Management.
·         Masters Degree in a business or technical related field.
·         Four (4) years of working experience in business or process analysis.

Senior Audit Manager – ICT
Position Scope:
The successful candidate will be responsible for carrying out independent and objective assurance and consultancy services through examining, assessing and verifying the adequacy, effectiveness and efficiency of the Bank’s Internal control systems, procedures, risk management and governance processes. He/ She will be required to recommend continuous improvements on systems operations and enhance internal controls. The role holder will also be expected to perform Quality Assurance on respective department in line with IIA Guidelines.

Key Responsibilities

·         Take part in developing and enforcing Internal Audit  policies, standards and procedures to ensure proper Assurance operations and maintenance of the IT assets.
·         Provide leadership to Audit Manager/s in the audit of Information Systems in line with Audit objectives.
·         Objectively review the systems established within the assigned areas to assess compliance with policies, procedures, laws and regulations and highlight significant improvement points.
·         Plan and perform technical information systems audits on mapped critical areas, processes and highlight improvement areas.
·         Participate from an audit perspective in reviewing acquisition process of major new Information Systems assets by advising project teams on information systems control and security issues and ensure IT capabilities are at the acceptable standards.

·         Discuss audit findings and recommendations from the audit projects with audit clients and prepare report summaries for reporting significant control issues to the senior management and the Board Audit Committee.
·         Track and follow up on relevant audit issues emanating from Internal Audit Reports, CBK Inspection Reports and External Audits to ensure timely closure.
·         Participate in the review of the Internal Audit Charter in line with the relevant standards and guidelines.
·         Participate in the development and/or review of risk based annual audit plans detailing the scope, nature and timing of audit activities.
·         Conduct ad-hoc technical investigations and reviews as may be requested by senior management and/or the Board Audit Committee from time to time.
·         Carry out internal assessment on Quality Assurance & Improvement Program and review continuous adoption in the Division as per Institute of Internal Auditors Guidelines.
·         Supervise, coach, mentor and offer leadership to Audit managers and internal auditors.
·         Perform consulting activities as scheduled or as requested by senior management.
·         Tracking latest IT security innovations and keeping abreast of latest cyber security technologies.
·         Prepare Board Audit Committee papers summarizing significant audit observations arising from ICT audits on quarterly basis.
·         Championing and educating all internal stakeholders about the controls and checks to ensure Assurance of the IT Assets in the Bank.
·         Ensure compliance with both internal and external regulatory requirements in the normal course of duty
·         Maintain confidentiality in line with the Bank’s Non-disclosure agreements and best practices as required.
·         Ensure compliance with the relevant laws and regulations.
·         To safeguard and promote the bank’s image with the general public within the scope of duty.


·         A Bachelor’s Degree in Computer Science, IT or Engineering in a recognized University.
·         Professional qualification in IT Security e.g. CISA.
·         CIA /CISM/CRISK Certifications will be an added advantage
·         Member of ISACA in good standing
·         IIA/ICPAK membership preferred
·         Project Management Certification
·         Eight to ten years’ experience in internal audit environment; four(4) of which should be at Systems Audit Team Leadership level.
·         Leading teams; capable of empowering and leading an Internal Audit team to meet Bank and Internal Audit Assurance goals
·         Leading Change; proven change management capability to drive the Internal Audit Assurance strategy.
·         Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
·         Collaboration; forms business partnerships that help drive the Bank’s IT Assurance Agenda
·         Multi-tasking; able to manage several concurrent audit assignments and prioritize demands
·         Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements
·         Excellent communication skills; articulate in communicating to both internal and external stakeholders both at Junior and Senior level.
·         Analytical; capable of managing numerous information sources and providing data analysis reports to senior management and stakeholders at the Board Level.
·         Computer literate
·         Proficiency in ICT Auditing
·         Conversant with The Banking Act, Prudential Guidelines, International Accounting and Auditing Standards, Information Systems and Security standards.
·         Sound Knowledge of the banking Industry.
·         Excellent Report writing & communication skills
·         Strong work ethic, exercise of due diligence and  confidentiality
·         Good Leadership skills
·         Ability to work under pressure, exercise of promptness and sense of urgency
·         Good team player,  problem solving and self-motivated
How to Apply
Send your CV and application letter showing how you meet the role requirement stated above to:
Please note that applications received after the deadline will not be considered.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here