Co-operative Bank Kenya
Operations Officer, Remittances
You are adept at facilitating actions
and resolving conflicts by managing through relationships with a positive
influence. You thrive in an ambiguous environment and display grace even under
fire. If this sounds like you then consider this exciting opportunity.
Operations Officer, Remittances
We believe each customer interaction
is an opportunity to delight, engage and inspire. By listening well to our
customer needs then promptly meeting these needs, we can make quick wins with
our customers. In the long run, consistent service experience would raise
customer loyalty and build an enviable service brand for the Bank. Building
this environment starts with YOU!
You are a natural facilitator who is
driven, organized and detail oriented. You excel in program/ project management
and can communicate with ease at all levels.
Reporting to the Manager Remittances,
within Diaspora Banking, the Operations Officer will be charged with the
responsibility of providing support to the various agents in issues regarding
remittances in a timely and efficient manner. He/she will act as a liaison for
all the stakeholders in order to provide seamless service to the customers.
The Role
Specifically, the successful
jobholder will be required to:
·
Be the point of contact between the
partners and the bank and offer customer support to existing and newly on
boarded money remittance partners such as Money Gram and Western Union Support.
·
Train branch staff and partners on
the system requirements for provision of remittance services to the customers.
·
Facilitate user set-ups in the
various outlets through liaising with the ICT support person to ensure that
outlets are up and running in the shortest period possible and within the given
SLAs.
·
Negotiate rates with the treasury
department on behalf of the branches for the settlement amounts due to them.
·
Portray and maintain a polite,
pleasant and friendly attitude with customers and seek timely and proper
solutions to customers’ problems.
·
Provide timely and organized
responses to internal Customer questions and disputes.
·
Develop and maintain excellent
relationships with Business functions as well as Marketing and PR function.
·
Develop and continuously review
business operational policies and procedures ensuring their compliance with
both internal and external regulatory requirements.
Skills, Competencies and Experience
The successful candidate will be
required to have the following skills and competencies:
·
A Bachelor’s degree in a business
related field from a recognized university.
·
5 years banking experience with at
least a minimum of 3 year in a role handling operations and back office
procedures in remittance services. Excellent knowledge of Remittance and
treasury services.
·
Knowledge of industry, advisory,
regulatory and professional bodies coupled with a good understanding of
legislation related to financial services and channel delivery.
·
Ability to work well in a team, as
well as manage multiple priorities in quick time frames.
·
Proficient in MS Office with
excellent report writing & Presentation skills.
·
Excellent communication &
interpersonal skills coupled with the ability to deal professionally,
confidently and effectively with staff at all levels, internally and
externally.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career then please
forward your application enclosing detailed Curriculum Vitae to
jobs@co-opbank.co.ke indicating the job reference number OOR/RBB/2018 by 19th
September, 2018.
We are an equal opportunity employer.
Kingdom Securities Limited
Managing Director (MD)
Are
you looking for an employer who promotes individual excellence and mutual
respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank Kenya, “the kingdom bank” is the place for those looking to
the new horizons.
Our
mission is to offer value-added financial services to our chosen market
segments with special emphasis on the co-operative movement through a highly
effective network of service points, excellent customer service and a highly
motivated team of qualified personnel.
It
is against this background that we are looking to recruit a highly motivated
and self-driven professional to join the team as Managing Director for Kingdom
Securities Limited, a subsidiary of The Co-operative Bank Group.
Job summary
The
job holder will be expected to provide transformational and business leadership
to Kingdom Securities Limited (KSL) which is a subsidiary of the Bank providing
stockbroking services and to position KSL as the leading stockbroker in Kenya.
This
is a high profile role that requires a seasoned, result oriented business
leader with excellent leadership and commercial acumen abilities.
The Role
Specifically,
the successful holder will be required to:
·
Drive and achieve Kingdom Security
Limited’s profitability objectives through strategies and innovative tactics to
ensure superior business performance and significantly increase the Bank’s
market share in the stock brokerage business
·
Establish a strong
corporate/institutional client base by establishing mutually profitable partnerships
with leading Fund Managers, Insurance Companies, Banks and Parastatals for
solid business growth in the corporate and institutional trading and advisory
services.
·
Fully utilize the strong retail
business networks in the Bank to drive business and aggressively grow revenues
for the organization.
·
Grow the customer base of the company
through aggressive customer acquisition of private and institutional customers
and leveraging on the branch network and the captive Co-operative sector.
·
Build the company’s transaction
advisory capacity and business through participating in new listings coming
into the market whilst continuing to scale up the research capabilities in the
organization for in-depth market data analytics and trends.
·
Lead the team in providing
distinctive customer experience to all potential and current KSL customers to
ensure mutually beneficial relationship management for enhanced customer
retention
·
Enhance the efficiency and
establishment of internal operational controls and ensuring that the Company
operates within all compliance, statutory and regulatory requirements e.g.
Nairobi Stock Exchange, Company Act and CMA regulations just to name a few.
·
Ensure prudent management of the
financial assets of the subsidiary to facilitate optimization of returns.
Minimum qualifications
·
Bachelor’s degree in Economics,
Finance and other related fields. A strong preference for an MBA or other
relevant advanced degree preferably a Business related field.
·
Professional Certification- Certified
Financial Analyst or a relevant financial professional certification.
·
A minimum of 10 years demonstrated
experience in Investment Banking in a Senior Management position. Experience in
a multi sector private equity or private equity transaction advisory will also
be considered.
·
Emerging market experience.
·
Personal Attributes & Skills
required in undertaking the role
·
Excellent leadership skills,
including experience managing investment professionals and with a strong team
orientation.
·
Working understanding of the regulatory
framework i.e. Nairobi Stock Exchange, Capital Markets Authority and the
Central Depository System Corporation.
·
Experience in the Capital Markets
Product Structuring and Trading.
·
Experience in preparation and
presentation of investment reports and proposals as well as Asset Management.
·
Strong business acumen in modern
investment techniques and experience working with complex financial models.
·
Specialist knowledge of investment
analysis and portfolio management process.
·
Excellent qualitative and quantitative
analytical skills.
·
A sound knowledge in the field of
Corporate Finance and asset management.
·
Excellent negotiation skills.
·
Impeccable communication and report
writing skills.
How to Apply
If
you meet the role, qualifications and person profile and you are interested in
taking on an exciting opportunity to add value to your career, send your
detailed Curriculum Vitae to jobs@co-opbank.co.ke by 14th September, 2018.
Please
quote this reference on your application and on the subject line of your email
as KSL/HRD/2018.
We
are an equal opportunity employer