Safaricom Jobs in Nairobi, Kenya

Channels Solutions Manager

We are pleased to announce the following vacancy within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to Senior Manager – Channels Solutions, the position holder will develop and offer 3rd line support of Oracle Siebel CRM application, IP Contact Center systems, SharePoint, bespoke contact center systems and software components. Provide technical leadership by assigning work, resolving technical problems, and mentoring other developers in all areas of Customer systems development.

Responsibilities

·         End to end accountability for strategy execution, all configurations and development within customer systems domain

·         Ensure all projects assigned are delivered effectively and efficiently

·         Ensure all delivered products are well documented and following the DevOps cycle

·         Ensure 50% of projects are delivered using agile methodologies

·         Ensure products roadmaps are delveloped, and implemented in conjunction with other business functions

·         Conduct business user requirements analysis and specification.

·         Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.

·         Perform the necessary technical design and development functionality

·         Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.

·         Performs data modeling to analyze and specify data structures within an application system

·         Support new and existing application development by creating modifications and enhancements for Oracle Siebel & Contact Center applications and perform high level system design.

·         Review and provide input on design approach, performance and base functionality.

·         Lead the team in optimal resource scheduling and allocation for delivery.

·         Research and development: – Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.

·         Ensures the effectiveness of overall systems performance

·         Responsible for CAPEX budget planning for Customer systems 

Requirements

·         University Degree in computer science or engineering

·         5+ years in software development/Support in a Telco industry with 2+ years in team leadership position

·         3+ years’ experience in Planning/Development in Oracle Siebel CRM

·         3+ Years’ experience in supporting/Implementing contact center systems

How to Apply

Apply here

Account Relationship Manager

We are pleased to announce the following vacancy in the Large Enterprise and Public Sales department within theEnterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Sector Manager, the Account Relationship Manager will be responsible for Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.

Responsibilities

Customer Acquisition And Revenue Growth

·         Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;

·         Drive identification and adoption of relevant segment propositions;

·         Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;

·         Proactive Relationship performance management and tracking;

·         Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration;

·         Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

Relationship & Baseline Retention

·         Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;

·         Stimulate existing prepositions within Public sector and NGOs Vertical;

·         Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;

·         Churn Management in Public sector and NGOs Vertical;

·         Contract Management: Follow up on all existing contracts & renewal;

·         Provide insight into the refinement of customer journey processes;

·         Timely response to customer correspondence (not later than 24 Hrs.);

·         Flag potential escalations timeously.

Relationship Account Development Planning

·         Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;

·         Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

Reporting

·         Manage reporting cycles (daily, weekly, and monthly);

·         Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting;

·         Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS- Manage customer relationships to drive Net Promoter Score by:

·         Maintaining strong and deep relationships with accounts under direct management;

·         Follow through on all customer issues until closure;

·         Maintaining communication with the customer throughout the entire customer journey.

Qualifications

·         Degree in Commerce/ ICT or a business related;

·         Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;

·         Knowledge/ Work experience in ICT working with public NGOs, Civil society, and Agribusiness firms will be an added advantage;

·         Strong relationship building skills, preferably from a major blue chip company;

·         Ability to deliver results and meet and surpass targets;

·         New business development skills;

·         Be commercially savvy with a deep understanding and demonstration of solution selling.

How to Apply

Apply here

Non – Functional Testing Lead

We are pleased to announce the following vacancy within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Brief Posting Description

Reporting to Senior Manager – Quality Assurance, the position holder will build and manage a non-functional testing team and lead the development and implementation of strategy and frameworks in Software non-functional testing and ensure solutions delivered to the customers meet the required standards for quality.

Responsibilities

·         Develop software quality strategy and frameworks in non-functional testing and lead in execution

·         Accountable for building and leading the full non-functional testing team

·         Drive digital transformation in functional testing to achieve higher levels of competency and efficiency

·         Collaborate closely with business and project management teams in creating schedules and manage the non-functional testing teams

·         Provide direction for the non-functional testing team, ensuring that activities of the team are aligned with other stakeholders

·         Accountable for managing CAPEX and OPEX budgets for testing environments for all systems and non-functional testing tools

·         Responsible for implementation and management of  fully functional test environments ensuring stability of all test environments

·         End to end Accountability for disaster recovery testing and ensuring working Business Continuity Planning is in place for all solutions and guarantee stability of systems

·         Responsible for planning, monitoring and implementing controls in non fuctional testing activities

·         Define suitable metrics for measuring nonfunctional test progress and evaluation of the quality of the testing process and products

·         Lead programs to measure, analyze, monitor, manage, and optimize performance and scalability of our current applications and systems.

·         Responsible for reviewing, reporting and making data driven decisions around performance issues or bottlenecks.

·         Evaluate, review and if appropriate, implement recommendations for improvements to existing Test Life Cycle procedures in regards to non-functional testing and documentation

Requirements

·         Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject. ISTQB Certification is an added advantage

·         5  years + experience in software design, development or non-functional testing in a busy IT environment

·         Must have experience in at least one programming language Java, Python, groovy etc

·         Experience in use of performance and other non-functional testing automated tools

·         Hands-on QA experience with proven analytical and testing skills – Experience in developing test strategies, test plans, test scenarios and test cases

·         Knowledge of automated testing frameworks

·         Strong risk identification and mitigation planning skills

·         Motivated self-starter, with a high capacity for rapid learning and meticulous attention to detail

·         Strong leadership skills

How to Apply

Apply here

Functional Testing Lead

We are pleased to announce the following vacancy within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to Senior Manager – Quality Assurance, the position holder will will lead the development and implementation of testing strategy and frameworks in Software functional testing and ensure solutions delivered to the customers meet the desired user specifications; ensuring all bugs are identified and resolved before product launch leading to zero revenue losses and customer impact

Responsibilities

·         Define and drive the software quality strategy and roadmap in functional testing

·         Accountable for building and leading the full functional testing team

·         Drive digital transformation in functional testing to achieve higher levels of competency and efficiency.

·         Engage with the stakeholders in creating testing schedules and manage the functional testing teams to execute within the planned timelines

·         Provides direction for the functional testing team, ensuring that activities of the team are aligned with all stakeholders.

·         Accountable for managing CAPEX and OPEX budgets for testing environments for all systems and testing tools

·         Accountable for end to end budgeting, implementation and management of fully functional test environments for all IT systems ensuring stability of all test environments

·         Accountable for setting up, administration and maintaining tools for test management

·         Define suitable metrics for measuring test progress and evaluation of the quality of the testing process and products

·         Accountable for setting up quality gates and enforcing adherence to these gates

·         Accountability in test data management

·         Accountable for validation of quality of all releases and fully accountable for product readiness to production

·         Lead programs to increase the quality of delivery

·         Perform & provide guidance & mentoring on Functional Testing, Black Box Testing, Data Driven Testing, System Testing and Regression Testing and Supporting User Acceptance Testing

·         Evaluate, review and if appropriate, implement recommendations for improvements to existing Test Life Cycle procedures and documentation

Qualifications

·         Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.

·         Must have ISTQB Certification

·         5  years + experience in software testing in a busy IT environment

·         Strong understanding of the software Testing Life cycle

·         Experience in managing large test teams

·         Ability to effectively manage competing resources and priorities

·         Knowledge of Acceptance Test Driven Development

·         Experience in functional testing and use of test management tools

·         Experience in Software Engineering methodologies including Agile, Micro-services architecture.

·         Strong risk identification and mitigation planning skills

·         Strong leadership skills

How to Apply

Apply here

Senior Officer User Experience Researcher

We are pleased to announce the following vacancy in the Enterprise Business Solutions department within theEnterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Head of Department – Enterprise Business Solutions, the role holder will develop and provide a continuous cycle of customer experience research from the initial exploration phase through to launch and beyond, inform the strategy and designs for improving existing and defining new products and work closely with key stakeholders across Product, Marketing and Technology to present user research findings and make recommendations on key user requirements.

Responsibilities

·         Have a mixture of practical skills in the research field including planning, executing and communicating studies that reveal the motivations and behaviours of users;

·         Collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment;

·         Act as a promoter for a culture that delivers outstanding experiences for real people, grounded in meaningful evidence;

·         Have a hunger for curiosity for the user experience, a love of learning, open mindedness and a drive to make things better for the user;

·         Represent the customers’ voice in the product development process;

·         Enthusiastically promote the value of research across the business;

·         Help provide mentoring and training to stakeholders in the business proactively.

Qualifications

·         Advanced degree (masters) or equivalent training in human-computer interaction, cognitive psychology, human-factors engineering or a similar field with at least 8 years’ industry experience;

·         A proven track record of running and scoping user research across high profile sites;

·         Advanced understanding of design and usability principles;

·         Experience of managing a User Research team;

·         Executive-level presentation skills;

·         Experience of cross platform design e.g. mobile, tablet, laptop;

·         Experience of project management and 3rd party relationship management;

·         Delivery focused, organized, motivated, team leader with good communication skills.

How to Apply

Apply here