International Organization for
Migration (IOM)
Position Title: ICT Assistant
Position Title: ICT Assistant
SVN No:IOMKCO/SVN/011/2018
Duty Station: Nairobi, Kenya
Classification: General Service Staff, Grade G5
Type of Appointment: Special short-term graded, nine months with possibility of
extension
Estimated Start Date: As soon as possible
Closing Date: 15 August, 2018
Established in 1951, IOM is the
leading inter-governmental organization in the field of migration and works
closely with governmental, intergovernmental and non-governmental partners.
IOM is dedicated to promoting humane
and orderly migration for the benefit of all. It does so by providing services
and advice to governments and migrants.
Context: Under the overall programmatic supervision of the Family
Assistance Program (FAP) Project Coordinator, direct supervisor of FAP National
Project Officer-Team Leader and technical supervision of the ICT Officer, the
successful candidate will be based in Nairobi and will be primarily responsible
for the management and support of the ICT infrastructure and application system
implementation for the FAP in Nairobi.
Core Functions / Responsibilities:
1. Responsible for internal
coordination of all ICT/IS related activities in support of the Family
Assistance Program to be established in Nairobi;
2. Ensure that all ICT/IS related
requests are addressed in a timely and accurate manner, while efficiently
allocating resources and support where required;
3. Provide support to the IOM FAP
networking in planning for necessary systems upgrades and ICT infrastructure
changes and the IT requirements of the donor, install systems, network
components and software;
4. Assist in data and information
processing, analysis in regards to the production of
statistics/reports/publishing materials related to the FAP, support further
integration of technological solutions to continually improve the effectiveness
and efficiency of the systems in place;
5. Ensure to apply IOM ICT Standards
& guidelines, policies and data protection principles,
6. Develop and implement when
necessary, ICT training, to include training on the IOM software platform and
set-up requirements, to all IOM FAP end users to ensure productive use of
system, IT and telecommunications resources;
7. Ensure the required performance
and stability of network services and servers (Application System and
Databases, Appointment System, LAN, WAN, Messaging, Internet connectivity,
etc.), to prevent and minimize downtime or service interruptions. Ensure daily
monitoring and adequate completion of backups and project ICT inventory;
8. Assist in the creation of reports,
statistical tables, analysis of data, graphics and publishing of information
about IOM activities in a simple, readable and attractive format;
9. Liaise with the local ICT service
providers and vendors for the adequate and timely provision of supplies and
services in coordination with the mission procurement;
10. Maintain and ensure
confidentiality of all FAP-related matters, in accordance with guidelines and
instructions.
11. Report timely to the ICT Officer
all ICT operations, challenges, and take active steps to mitigate fraud and
malfeasance, and to monitor the integrity of records containing individual
data.
12. Perform any other duties as may
be assigned.
Required Qualifications and
Experience
Education
·
University degree in Computer
Science, or equivalent combination of relevant academic qualifications and
extensive progressively responsible technical experience;
·
A Microsoft Dynamics CRM Application
and/or Microsoft Dynamics CRM Customization and Configuration Certification is
an asset.
·
Microsoft CRM Cloud-Based and/or
On-Premise development and architecture experience;
·
A Microsoft technical Certification
(MCSA, MCSE, MCDBA) or an IT Project Management certification would be a
distinct advantage;
·
Knowledge and experience with Windows
network infrastructure in a multi-site environment, MS Office, Antivirus
Software and utilities
Experience
·
A minimum of five years of experience
designing, developing, implementing or administering information systems and
end-user support, including web-based database applications and thin-client
Web-based applications;
·
Excellent knowledge of information
technology and demonstrated proficiency with Microsoft Office applications,
including Excel, Word, PowerPoint and Publisher.
·
Previous work experience in
international organizations and service industry companies would be an
advantage.
Languages: Fluency in English and Swahili is required.
Required Competencies
Behavioural
·
Accountability – takes responsibility
for action and manages constructive criticisms
·
Client Orientation – works effectively
well with clients and stakeholders
·
Continuous Learning – promotes
continuous learning for self and others
·
Communication – listens and
communicates clearly, adapting delivery to the audience
·
Creativity and Initiative – actively
seeks new ways of improving programmes or services
·
Leadership and Negotiation – develops
effective partnerships with internal and external stakeholders;
·
Performance Management – identify
ways and implement actions to improve performance of self and others.
·
Planning and Organizing – plans work,
anticipates risks, and sets goals within area of responsibility;
·
Professionalism – displays mastery of
subject matter
·
Teamwork – contributes to a collegial
team environment; incorporates gender related needs, perspectives, concerns and
promotes equal gender participation.
·
Technological Awareness – displays
awareness of relevant technological solutions;
·
Resource Mobilization – works with
internal and external stakeholders to meet resource needs of IOM.
Other
Any offer made to the candidate in
relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to
certification that the candidate is medically fit for appointment and
verification of residency, visa and authorizations by the concerned Government,
where applicable.
Position Title: Project Assistant – FAP ( Family Assistance Programme)
SVN No:IOMKCO/SVN/012/2018
Duty Station: Nairobi,
Kenya
Classification: General
Service Staff, Grade G5
Type of Appointment: Special
short-term graded, nine months with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 15
August, 2018
Established
in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and non-governmental
partners.
IOM
is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.
Context: Under
the overall programmatic supervision of the Family Assistance Program (FAP)
Project Coordinator, and the direct supervision of the FAP National Project
Officer-Team Leader, the successful candidate will be based in Nairobi and will
be accountable and responsible for assisting the streamlining of applicant case
processing and guiding family members on the German Family Reunification (FR)
visa application process, which includes how to correctly complete the required
forms and supporting documentation checklists.
Core Functions / Responsibilities:
1.
Assist in the day-to-day implementation of the FAP activities and provide
logistical/administrative support;
2.
Provide excellent migrant service to applicants at all times, in full
compliance with the Service Standards;
3.
Communicate with the German NGOs and other external German stakeholders on FAP
related matters in close coordination with the National Project Officer ( FAP)
and FAP Project Coordinator as needed;
4.
Provide accurate information in a timely manner to the German speaking
representatives. This will include updating information sheets and visa
requirement checklists in German; assisting with telephone and e-mail inquiries
in German from applicants’ representatives (including requirements for
submitting visa applications); and informing them of any changes to visa
requirements or submission procedures;
5.
Maintain high level of accuracy of data capture, by ensuring that the
information collected and recorded in the case management system are correct,
complete and updated at all time;
6.
Make informal translations of documents, communication and meetings as needed;
7.
Responsible for outreach to families and principle applicants to answer
questions and provide remote guidance on form filling, visa requirements and
general information;
8.
Maintain records of all applications and contact with principle applicants and
report these records periodically in a timely manner;
9.
Maintain a professional appearance and migrant-friendly demeanour at all times;
10.
Maintain positive working relationships with German Embassy staff locally;
11.
Inform management of any problems or issues immediately and regularly make
suggestions on how to improve efficiency and service;
12.
Maintain a positive working relationship with staff members within the FAP and
with external counterparts involved with the processing of this caseload;
13.
Maintain and ensure confidentiality of all FAP-related matters, in accordance
with guidelines and instructions;
14.
Take active steps to mitigate fraud and malfeasance, and to monitor the
integrity of records containing individual data;
15.
Perform any other duties as may be assigned.
Required Qualifications and Experience
Education: University
degree or equivalent in Business Management, Client Services, Social Science,
or related discipline preferred; or an equivalent combination of education,
training & experience.
Experience
·
Minimum 3 years (or 5 for candidates
holding high school diploma) of relevant professional experience in a similar
setting & capacity preferred; Demonstrated ability to maintain accuracy
& confidentiality in performing responsibilities.
·
Good knowledge of information
technology and demonstrated proficiency with Microsoft Office applications,
including Excel, Word, PowerPoint and Publisher.
·
Previous work experience in
international organizations and service industry companies would be an
advantage.
·
Strong interpersonal &
intercultural skills with an attention to detail
Languages: Fluency
in English and German is required. Tigrinya and/or Somali is an advantage.
Required Competencies
Behavioural
·
Accountability – takes responsibility
for action and manages constructive criticisms
·
Client Orientation – works
effectively well with clients and stakeholders
·
Continuous Learning – promotes
continuous learning for self and others
·
Communication – listens and
communicates clearly, adapting delivery to the audience
·
Creativity and Initiative – actively
seeks new ways of improving programmes or services
·
Leadership and Negotiation – develops
effective partnerships with internal and external stakeholders;
·
Performance Management – identify
ways and implement actions to improve performance of self and others.
·
Planning and Organizing – plans work,
anticipates risks, and sets goals within area of responsibility;
·
Professionalism – displays mastery of
subject matter
·
Teamwork – contributes to a collegial
team environment; incorporates gender related needs, perspectives, concerns and
promotes equal gender participation.
·
Technological Awareness – displays
awareness of relevant technological solutions;
·
Resource Mobilization – works with
internal and external stakeholders to meet resource needs of IOM.
Other
Any
offer made to the candidate in relation to this vacancy notice is subject to
funding confirmation.
Appointment
will be subject to certification that the candidate is medically fit for
appointment and verification of residency, visa and authorizations by the
concerned Government, where applicable.
Position Title: Project Assistant (Data Quality Control) – FAP (Family Assistance Programme)
SVN No:IOMKCO/SVN/013/2018
Duty Station: Nairobi,
Kenya
Classification: General
Service Staff, Grade G5
Type of Appointment: Special
short-term graded, nine months with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 15
August, 2018
Established
in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly
migration for the benefit of all. It does so by providing services and advice
to governments and migrants.
Context: Under
the overall programmatic supervision of Family Assistance Program (FAP) Project
Coordinator and direct supervision of FAP National Project Officer- Team
Leader, the successful candidate will be based in Nairobi and will be
accountable and responsible for assisting the streamlining of applicant case
processing and guiding family members on how to correctly complete the German
Family Reunification (FR) visa application and supporting documentation
checklists.
Core Functions / Responsibilities:
1.
Act as the quality control focal point for the project in Nairobi, assist in
the day-to-day quality control monitoring of the visa applications, and
supporting the Team Leader in the monitoring of the FAP activities;
2.
Assist the Team Leader to monitor all activities on FAP internal software,
verifying ensuring accuracy of data entry activities;
3.
Ensure that the questionnaires filed with the visa applications are accurate
and meet the requirements set by the donor, and report immediately any quality
issue to the Quality Control Officer;
4.
Enhance capacities of Migrant Service Assistants (MSAs) through providing ad
hoc trainings to promote knowledge and application of the SOPs;
5.
Assist with the report preparation and data-management of the FAP project by
preparing statistical and thematic reports whenever required;
6.
Report to FAP management of any problems or issues arising immediately and
regularly make suggestions on how to improve efficiency and service;
7.
Maintain a positive working relationship with the German Embassy staff locally
and with external counterparts involved with the processing of this caseload;
8.
Maintain and promote confidentiality and integrity of all FAP-related matters
and of all beneficiaries, in accordance with guidelines and instructions;
9.
Take active steps to mitigate fraud and malfeasance, and to monitor the
integrity of records containing individual data;
10.
Perform any other duties as may be assigned.
Required Qualifications and Experience
Education: University
degree or equivalent in Business Management, Social Science, Engineering
Science or related discipline preferred; or an equivalent combination of
education, training & experience.
Experience
·
Minimum 3 years (or 5 for candidates
holding high school degree/certificate) of relevant professional experience in
a similar setting & capacity preferred;
·
Demonstrated ability to maintain
accuracy & confidentiality in performing responsibilities.
·
Good knowledge of information
technology and demonstrated proficiency with Microsoft Office applications,
including Excel, Word, PowerPoint and Publisher.
·
Previous work experience in
international organizations and service industry companies would be an advantage.
·
Strong interpersonal &
intercultural skills with an attention to detail
Languages: Fluency
in English and in Tigrinya and/or Somali is required. German is an advantage.
Required Competencies
Behavioural
·
Accountability – takes responsibility
for action and manages constructive criticisms
·
Client Orientation – works
effectively well with clients and stakeholders
·
Continuous Learning – promotes
continuous learning for self and others
·
Communication – listens and
communicates clearly, adapting delivery to the audience
·
Creativity and Initiative – actively
seeks new ways of improving programmes or services
·
Leadership and Negotiation – develops
effective partnerships with internal and external stakeholders;
·
Performance Management – identify
ways and implement actions to improve performance of self and others.
·
Planning and Organizing – plans work,
anticipates risks, and sets goals within area of responsibility;
·
Professionalism – displays mastery of
subject matter
·
Teamwork – contributes to a collegial
team environment; incorporates gender related needs, perspectives, concerns and
promotes equal gender participation.
·
Technological Awareness – displays
awareness of relevant technological solutions;
·
Resource Mobilization – works with
internal and external stakeholders to meet resource needs of IOM.
Other: Any
offer made to the candidate in relation to this vacancy notice is subject to
funding confirmation.
Appointment
will be subject to certification that the candidate is medically fit for
appointment and verification of residency, visa and authorizations by the
concerned Government, where applicable.
Position Title: National Project Officer – FAP (Family Assistance Program) – Team Leader
VN No:IOMKCO/VN/015/2018
Duty Station: Nairobi,
Kenya
Classification: National
Officer, Grade NO-A
Type of Appointment: One
Year Fixed Term, with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 15
August, 2018
Established
in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly
migration for the benefit of all. It does so by providing services and advice
to governments and migrants.
Context: Under
the overall supervision of Family Assistance Program (FAP) Project Manager and
direct supervision of the FAP Project Coordinator, and administrative
supervision of the Head of Preparedness, Transition and Reintegration Unit
(PTRU)-IOM Kenya Country Office, the successful candidate will be based in
Nairobi and will be accountable and responsible for supporting the day to day
management of the FAP unit and its staff.
This
includes assisting the streamlining of applicant case processing and guiding
family members on German Family Reunification (FR) visa applications.
Core Functions / Responsibilities:
1.
Assist in the coordination, implementation, and monitoring and evaluation of
all aspects of the project.
2.
Ensure that all conditions in the project proposal signed between IOM and the
German government are adhered to by the staff under his/her daily supervision;
3.
Supervise, lead and build capacity of the FAP Migrant Service Assistants in
order to implement operations efficiently and effectively;
4.
Manage day-to-day activities in the FAP – ensuring smooth and efficient
operations in close coordination with the Project Coordinator, including
liaising with the German consulate representatives and other relevant
stakeholders, as well as coordinating and overseeing logistical/administrative
support as requested;
5.
Monitor the implementation of operations, regularly make suggestions on how to
improve efficiency and effectiveness and bring problems or issues to the
attention of the supervisor in a timely manner;
6.
Ensure an adequate level of staffing to perform the office duties, and ensure
to timely arrange recruitment of project staff as needed in close coordination
with the FAP Project Coordinator. Conduct the performance evaluation of
processing staff and take relevant actions in case of underperformance.
7.
Oversee the provision of the correct information on proper completion of
application forms and questionnaires; streamline arrangements for receipt of
applications including biometric collection; record, dispatch to and follow up
on applications and return of passports to the applicants; arrange appointments
for visa applicants who require interview at the Embassy, as required.
8.
Responsible for the beginning and end of day reconciliation of all files and visa
fees, ensure accuracy, timely accounting, reporting and depositing of all fees
collected;
9.
Provide excellent customer service to applicants at all times, in full
compliance with the Service Standards.
10.
Ensure data accuracy for all records in Nairobi and report these periodically
in a timely manner as per donor requirement; maintain a high degree of skill in
using IOM internal software platforms;
11.
Maintain a professional appearance and migrant-friendly demeanour at all times;
12.
Maintain positive working relationships with German Consulate staff locally and
with local authorities;
13.
Develop and maintain a positive working relationship with staff members within
the FAP team and with external counterparts involved with the processing of
this caseload.
14.
Maintain and ensure confidentiality of all FAP related matters, in accordance
with guidelines and instructions.
15.
Take active steps to mitigate fraud and malfeasance, and to monitor the
integrity of records containing individual data.
16.
Perform any other duties as may be assigned.
Required Qualifications and Experience
Education: University
degree or equivalent in Business Management, Client Services, Social Science or
related discipline preferred;
Experience
·
Minimum two years of relevant professional
experience in a similar setting & capacity; supervisory experience;
Demonstrated ability to maintain accuracy & confidentiality in performing
responsibilities;
·
Good knowledge of information
technology and demonstrated proficiency with Microsoft Office applications,
including Excel, Word, PowerPoint and Publisher.
·
Previous work experience in
international organizations and service industry companies would be an
advantage;
·
Strong interpersonal &
intercultural skills with an attention to details.
Languages: Fluency
in English is required. Working knowledge of German is an advantage.
Proficiency in Tigrinya and/or Somali is an advantage.
Required Competencies
Behavioural
·
Accountability – takes responsibility
for action and manages constructive criticism
·
Client Orientation – works
effectively well with client and stakeholders
·
Continuous Learning – promotes
continuous learning for self and others
·
Communication – listens and
communicates clearly, adapting delivery to the audience
·
Creativity and Initiative – actively
seeks new ways of improving programmes or services
·
Leadership and Negotiation – develops
effective partnerships with internal and external stakeholders;
·
Performance Management – identifies
ways and implements actions to improve performance of self and others.
·
Planning and Organizing – plans work,
anticipates risks, and sets goals within area of responsibility;
·
Professionalism – displays mastery of
subject matter
·
Teamwork – contributes to a collegial
team environment; incorporates gender related needs, perspectives, concerns and
promotes equal gender participation.
·
Technological Awareness – displays
awareness of relevant technological solutions;
·
Resource Mobilization – works with
internal and external stakeholders to meet resource needs of IOM.
Other: Any
offer made to the candidate in relation to this vacancy notice is subject to
funding confirmation.
Appointment
will be subject to certification that the candidate is medically fit for
appointment and verification of residency, visa and authorizations by the
concerned Government, where applicable.
How to Apply:
Interested
candidates are invited to submit their application by sending a Motivation
Letter and the updated CV to the email address hrnairobi@iom.int referring to
this advertisement.
Closing Date: 15
August 2018
Only
shortlisted applicants will be contacted.
NOTE
NO FEE: The
International Organization for Migration (IOM) does not charge a fee at any
stage of the recruitment process (application, interview meeting, process or
training). IOM does not concern itself with information on applicants’ bank
details.
IOM
is committed to a diverse and inclusive environment. Internal and External
candidates are eligible to apply to this vacancy.
