Customer Care Assistant
Responsibilities
Qualifications
Responsibilities
·
Manage large amounts of incoming calls
·
Generate sales leads
·
Identify and assess customers’ needs to achieve satisfaction
·
Build sustainable relationships and trust with customer accounts
through open and interactive communication
·
Provide accurate, valid and complete information by using the
right methods/tools
·
Meet personal/customer service team sales targets and call
handling quotas
·
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
·
Keep records of customer interactions, process customer accounts
and file documents
·
Follow communication procedures, guidelines and policies
·
Take the extra mile to engage customers
Qualifications
·
Minimum diploma in Communications
·
3 years customer support experience or experience as a client
service representative
·
Strong phone contact handling skills and active listening
·
Familiarity with CRM systems and practices
·
Customer orientation and ability to adapt/respond to different
types of characters
·
Excellent communication and presentation skills
·
Ability to multi-task, prioritize, and manage time effectively
How to Apply
Qualified candidates to send their cvs to jobs@thewealthsmith.co.ke. Only
shortlisted candidates will be contacted.