Consolidated Bank is Kenya’s SME bank
of choice that provides flexible financial solutions that support our customers
in achieving success.
The Bank is well positioned, with presence in majority of the country’s business hubs to continually offer pleasant and convenient services.
Direct Sales Representative
The Bank is well positioned, with presence in majority of the country’s business hubs to continually offer pleasant and convenient services.
We seek to recruit qualified,
experienced, competent and highly motivated individuals for the following open
vacancy.
Database Administrator
Job Purpose: Reporting to the Business Systems Manager, the successful
candidate will be responsible for ensuring the performance, integrity and
security of the Bank’s databases.
He/she will also be involved in the
planning and development of the database, as well as troubleshooting any issues
on behalf of the users.
Key responsibilities
·
Installing and upgrading the database
server and application tools.
·
Allocating system storage and
planning future storage requirements for the database system.
·
Modifying the database structure, as
necessary, from information given by application developers.
·
Enrolling users and maintaining
system security.
·
Ensuring compliance with database
vendor license agreement.
·
Controlling and monitoring user
access to the database.
·
Monitoring and optimizing the
performance of the database.
·
Planning for backup and recovery of
database information.
·
Maintaining archived data.
·
Backing up and restoring databases
·
Contacting database vendor for
technical support.
·
Generating various reports by
querying from database as per need.
Qualifications and competencies
·
Bachelor’s Degree in Information
Technology.
·
Over 2 years’ experience in database
management.
·
Qualifications in SQL, MYSQL, Java
and Web designing.
·
Qualifications in Active Directory
2012, Exchange 2013 and Server 2012.
·
Working knowledge of Sage Pastel is
an added advantage
·
Solid understanding of ERP and Databases.
·
Solid understanding of Servers and
Networks.
·
Understanding of Website Development
and updates.
·
Good knowledge in business
intelligence. (BI)
·
Conceptual, analytical and creative
skills.
·
Excellent communication skills.
·
Dynamic and abreast of technological
developments.
ICT Infrastructure Support Officer
Job Purpose: Reporting
to the ICT Infrastructure Manager, the ICT Infrastructure Support Officer will
assist in best practice for requirements analysis, planning, design, deployment
and ongoing operations management and technical support of the Information and
Communication Technology (ICT) Infrastructure.
Key responsibilities
·
Proactively maintain the core IT
infrastructure to ensure its high availability.
·
Continuously develop the Bank’s
network infrastructure in accordance with the IT strategy.
·
Proactively train service desk staff
on new technologies to ensure they can deliver 1st line support.
·
Influence technical decisions on a
variety of strategic projects and ensure that the agreed objectives are
delivered within the original project scope.
·
Provide up to date and consistent
build specification and documentation for the core IT infrastructure and IT
security infrastructure.
·
Proactively ensure all agreed
business critical systems are available in the event of a localized disaster.
·
Ensure disaster recovery systems are
regularly tested.
·
Create and review project
documentation to Prince2 standards.
·
Manage the technical delivery of
projects (installations).
·
Be the point of escalation for
service desk staff and provide cover where necessary.
·
Operate to accepted standards (e.g.
ITIL) for Build, Specification, Documentation, and Naming.
·
Provide management information and
statistics on the core IT Infrastructure.
·
Liaise and attend meetings with other
departments to perform duties, aid business and organizational development.
·
Produce documentation for all
technical work undertaken.
Qualifications and competencies
·
Bachelor’s degree in Computer Science
and related Information Technology from a recognized university.
·
Minimum of 2 years’ relevant
experience in Infrastructure Support (Hardware and Software).
·
Demonstrate strong analytical and
problem solving skills.
·
Knowledge of Core Banking concepts.
·
Experience with successful project
management from inception to delivery.
·
Good communication skills.
·
Basic understanding of software
design and development.
·
Understanding and documenting
business processes and workflows and their relationships to current and future
software solutions.
Network Support Officer
Job Purpose: Reporting
to the ICT Infrastructure Manager, the Network Support Officer’s responsibility
is to strategically manage the development and maintenance of an efficient,
reliable ICT infrastructure networks (both LAN and WAN) and technical services
support, including the optimum deployment and utilization of the client ICT
resources.
Key responsibilities
·
To lead on the configuration of ICT
network systems and equipment; including hardware, peripherals, and software
and ensure efficient performance and deployment of appropriate business and
support services.
·
Responsible for managing outsourced
IT service providers’ performance in accordance with the agreed KPIs as per the
SLAs.
·
To manage the performance monitoring
of ICT resources and perform advanced diagnosis and resolution of network
infrastructure, software and hardware faults (including peripherals and web
servers).
·
Installing and configuring computer
hardware operating systems and applications; monitoring and maintaining
computer systems and networks.
·
Taking staff or clients through a
series of actions, either face-to-face or over the telephone, to help set up
systems or resolve issues.
·
Troubleshooting system and network
problems and diagnosing and solving hardware or software faults and replacing
parts as required.
·
Providing support, including
procedural documentation and relevant reports.
·
Supporting the roll-out of new
applications.
·
Setting up new users’ accounts and
profiles and dealing with password issues.
·
Technical support for people using
the network and day to day administration and monitoring of network use.
·
Provide up to date and consistent
build specification and documentation for the core IT infrastructure and IT
security infrastructure.
·
Management LAN and WAN
infrastructure, including telephony (IP, E1 and VOIP transport) QoS, and VPN.
Qualifications
·
University degree in Computer Science
or Information Technology.
·
Master’s Degree or Diploma will be an
added advantage.
·
Minimum of 2 years working experience
in a highly commercial IT environment related to planning, design, development,
implementation and maintenance of LAN/WAN and huge commercial ICT
infrastructure and networking systems is required.
·
Professional technical qualification
in CISCO, WAN/LAN technologies and ITIL required.
Key Competencies
·
Professionalism – Sound judgment in
applying technical expertise to resolve a range of issues.
·
Knowledge and ability to provide
technical guidance to the users.
·
Planning and Organizing – Ability to
plan work assignments, juggle competing demands and deliver within stipulated
deadlines.
·
Good communication skills including
the ability to communicate effectively with diverse audience on ICT-related
matters
·
Demonstrate excellent reporting and
documenting skills.
·
Ability to adapt to a busy work
environment.
·
Good understanding of business
processes and workflows and their relationships to current and future software
solutions.
Sales Team Leader
Job Purpose: Reporting
to the Head of Retail & SME, the successful candidate will be responsible
for the growth of the Retail & SME business volumes in liabilities and
customer base through the sales team effort.
Key Responsibilities
·
Coach, develop and supervise the
sales team.
·
Coordinate the operation of the sales
team by assigning specific market segments, territories or geographic regions.
·
Set goals and sales targets for the
sales team in mobile banking, internet banking, customer numbers and deposits
in consultation with relevant departments.
·
Regularly monitor sales performance
of sales team and action appropriately.
·
Review market analyses to determine
customer needs and sales volume potential.
·
Collect and provide customer feedback
to the Marketing team with the aim to improve the Bank’s products and services.
·
Identify opportunities for road
shows, trade fairs and other events to promote the Bank’s sales and image.
Qualifications and Competencies
The
candidate must possess the following qualifications and competencies
·
Should be a holder of a bachelor’s
degree in Sales, Marketing or any other business related degree from a
recognized University.
·
Possession of professional
qualification in Sales and/or Marketing with knowledge and understanding of
banking practices will be added advantage.
·
Should have at least 5 years’ sales
experience with 2 years’ in managing a sales team
·
Should be self-driven with strong
commercial orientation and ability to deliver business results.
·
Must possess excellent communication,
report writing and presentation skills.
·
Must have strong leadership and team
building skills with ability to manage diverse teams.
·
Should have strong organizational and
negotiation skills and be able to respond to questions from internal and
external customers.
Direct Sales Representative
Job Purpose: Reporting
to the Sales Team Leader, the Direct Sales Representative will be responsible
for acquisition and growth of sustainable Bank business.
Key Responsibilities
·
Selling Retail Bank products and
services in order to ensure sustainable business growth in customer numbers,
deposits and mobile banking registration.
·
Actively take part in sales
activities organized by the Bank in order to acquire business.
·
Offer training & support to
customers.
·
Gather feedback from customers on
Bank products and their experience to seek improvement.
·
Daily sharing of business acquisition
reports.
Qualifications and Competencies
The
ideal candidate should possess the following qualifications and competencies:
·
Should be a holder of a bachelor’s
degree or diploma in Sales, Marketing or any business related field from a
recognized institution.
·
Experience in sales will be an added
advantage
·
Should have excellent oral and
written communication skills.
·
Should be confident, self-driven with
strong interpersonal and negotiation skills.
·
Should have ability to deliver set
business targets with minimum supervision.
How to Apply
Interested
and suitably qualified individuals should forward hard copies of their
applications, enclosing copies of their academic and professional certificates,
detailed CV indicating work experience, daytime contacts and addresses of 3
professionally relevant referees to reach the undersigned by Friday, 24th
August 2018.
Only
shortlisted candidates will be contacted.
The
Head of Human Resources
Consolidated Bank
P.O. Box 51133 – 00200
Nairobi
Consolidated Bank
P.O. Box 51133 – 00200
Nairobi
Consolidated
Bank is an equal opportunity employer.