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Watervale Investments Jobs in Nairobi, Kenya

Watervale Investments Ltd

Job Vacancy: Customer Engagement Officer
Location: Nairobi, Kenya
Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry.
Backed by European and American investment, our mission is to make quality furniture more available and affordable to millions of Kenyans. We offer an exciting, dynamic working environment with opportunity for growth for our employees.
The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of ourcustomer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role.
The Customer Engagement Officer will be based from our office on Mombasa Road, Duldul Business Park, but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.
This is a long-term, salaried position with the added opportunity of earning commissions from sales. Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.
Account Management
·         Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
·         Manage customers’ payment schedule and ensure that customers adhere to credit limits
·         Build long-term relationships with clients and service recurring order needs
·         Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·         Build and grow relationships within the furniture manufacture industry
·         Use industry networks and other means to generate new leads on an on-going basis
·         Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
·         Pursue leads, research prospects and make initial introductory calls
·         Make product presentations which show an in-depth understanding of our products and the client’s needs
·         Offer recommendations to your supervisor about creditworthiness of new customers
·         Close relationships and coordinate orders with our warehouse
Qualifications, Experience and Skills
·         A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
·         Furniture industry knowledge or experience is a plus, but not a requirement
·         Extremely strong interpersonal skills and success developing productive professional relationships
·         A mature professional who can comfortably relate with business owners and senior purchasing managers
·         Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
·         Proficient with Microsoft Word and Excel
·         Eager to join a young, quickly-growing organization and team
CLICK HERE to apply online

Job Vacancy: Product Development Officer – Furniture
Who We Are: Watervale is transforming Kenya’s furniture industry to put quality living within everyone’s reach.  Joining us combines the stability of a mid-sized company with the growth opportunity of a start-up.
Here’s what our team has accomplished in the few years since our founding:

·         More than doubled in size each year, growing from a start-up to mid-sized company
·         Reached hundreds of thousands of Kenyan homes with our products
·         Supported the growth of over 200 micro and small businesses across the country
·         Attracted global investment to continue fueling our growth and vision
What You’ll Do: We’re looking to add someone who’s passionate about product development, someone who’s interested in developing new products in the furniture industry.
You’ll work with furniture designers, sales, quality and marketing to transform an idea to an actual product. You’ll manage fundis who’ll be a core part of your team and guide them in best practices of furniture manufacturing. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
The Role in Brief
Product development
·         Lead full cycle of development of product from concept to completion
·         Manage and coordinate development of new products and drive improvement of existing product and product lines within the furniture industry.
·         Work in close partnership and alignment with the supply chain team to select cost effective materials and drive profitability that supports company goals.
·         Provide innovative solutions and creative insight for product design in relation to market demands and company image.
·         Lead the R&D efforts in the furniture line to ensure that we’re constantly coming up with innovative and cost-effective solutions.
·         Evaluate and resolve technical feasibility, design optimization and production issues.
·         Manage furniture sofa manufacturing line and trouble shoot any problems that are encountered.
People Management
·         Develop a high-performing team of fundis through thoughtful team member development.
·         Continually evaluate team members and give feedback where needed to guide the career growth.
Career Growth: Watervale invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
We’re looking for new team members who are first and foremost eager to learn and grow in their roles and think out of the box. We put less emphasis on formal qualifications and look carefully at candidates’ abilities, experience and character.
This is an entry level role and any candidate who feels they can undertake the responsibilities above to a high standard is welcome to apply.
Candidates should demonstrate the following in their application materials.
·         Technical background preferable with some experience in CAD/Solidworks and any other design software.
·         Woodworking or upholstery experience preferred
·         Curiosity. Someone who is always interested to know how things are made and is constantly searching for how to make things more efficient.
·         Ability to work in a disruptive technology space that is quickly evolving
·         Strong interpersonal skills as this role will require managing fundis.
·         Strong analytical skills and attention to detail—ability to look at a scenario critically and come up with solutions.
·         Proficient with Microsoft Word and Excel
·         Eager to join a quickly-growing organization and team
CLICK HERE to apply online

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