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Standard Bank Jobs in Nairobi, Kenya

Customer Consultant

Nairobi & Naivasha Branches
To meet and exceed customers’ expectations in regards to providing them with appropriate and efficient in-branch service, ensuring speed and quality of product/service transactions.
Also to identify and act on cross selling opportunities when dealing with customers. To maintain a high level of integrity and ethical standards.


Customer service
·         Provide exceptional service to existing and walk-in customers based on the relevant products and services available.
·         Demonstrate Self Service Banking and help customers to register for relevant channels.
·         Manage “cost of sales” through the utilization of multi channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
·         Identify Cross-selling opportunities of products and services as required to provide a solution to the original service request and where necessary pass leads on to relevant areas on time.
·         Listen to, empathise with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible by referring queries that cannot be resolved to the appropriate area and following up on referrals to ensure satisfactory resolution.
·         Identify sales potential and quality sales opportunities and ensure appropriate follow-through of such leads.
Legislative compliance
·         Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
·         Complete disclosure to the customers in terms of accreditation, service fees, and commission.
·         Ensure proper record keeping.
Risk management
·         Ensure that all the required controls are in place to minimise the risks associated with processes performed in the service consulting area.


·         University Degree from a recognized University.
·         2 – 3 years Banking experience
·         Sound knowledge of laid-down policies and procedures relating to customer service.
·         Excellent knowledge of Self Service Banking, (ATM’s, Internet, Telephone and Cell Phone Banking)
·         Sound knowledge of banking products/services and the procedures underpinning them.
·         Knowledge of the Code of Banking Practice.
·         Knowledge of the new Delivery System as it relates to enquiries.
·         Knowledge of Managing Local Market sales principles.
·         Basic knowledge of the functions of the various departments within the branch
·         Attendance of relevant SBSA training courses, e.g. products, communication, sales skills.
How to Apply
Wealth & Investment – Equities Relationship Officer
Job Purpose
Provide a consistently high quality overall operational service to the WI SBG team and WI customers: –
Timely processing of documents; CDS and Account opening, KYC, payments and statement/confirmation requests etc.
Timely communication with clients and internal stakeholders.
Provide end to end support for the Stockbroking function including the placing, monitoring of orders and settlement of trades.
To ensure growth in company revenue by providing responsive, proactive and efficient services to existing and potential clients to grow market share in the securities industry.
Leverage the group’s reach, capabilities and expertise to add value to both the customer and the Wealth and Investment business
Ensure strict compliance with laid-down risk management controls and processes.


·         Maintaining communication between WI SBG customers, the WI SBG desk and Operations Teams – in terms of giving updates, maintenance, and compliance duties and responsibilities under the unit.
·         To develop, maintain and build strong long-standing relationships with existing and potential Wealth and Investment Clients and other stakeholders.
·         Support the WI SBG sales function by ensuring operational continuity.
·         Understanding of the overall risks associated with the CDSC and payment operations and ensuring there are sufficient and effective controls to manage these risks. Understanding the rules and regulations as set out by CDSC Ltd and ensuring adherence.
·         Providing a readily available, service-focused, knowledgeable and experienced point of contact for WI clients for all CDS Operations.
·         Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice.
·         Assist with the WI SBG client on boarding process including with preparation of business acceptance documentation.
·         Attending client meetings to represent WI SBG and assisting with meeting actions, minutes and related deliverables.
·         Monitor news flow relating to companies. Provide on-going feedback to investment team.
·         Compile Data reports and assist with preparation for internal and external presentations.
·         Establish and maintain relationships with other market players mainly licensed members of the NSE, custodians and fund managers.
·         Ensure that KYC requirements are met for all customers.
·         Educate clients on existing company policies and procedures as well as basic introduction to the stock market and how it operates.
·         Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
·         This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
·         Ensure incident reporting is done in a timely manner.
·         Ensure queries raised are responded to and resolved as per SLA.
·         Consistently deliver high quality service to all customers; internal & external.
·         Carry out and ensure that clients have met the KYC documentation requirements for the company.
·         Ensure that integrity and honesty is maintained at all times in all client dealings.
·         Maintain a thorough knowledge of the organization and adhere to all organizational standards, policies and procedures
·         Liaison between SBG operations and Wealth and Investment
·         Ensure seamless communication between Sales Teams, and Operations
·         Co-ordinate special projects
·         Review and update procedures when and where necessary

·         Maintain low levels of errors and zero tolerance to fraud
·         Timely and accurate generation of reports
·         Manage the query resolution process by providing timely responses
·         Ensure confidential handling of client documentation and information
·         Timely archiving and storage of client documentation
·         Manage the administration of market actions such as IPOs and Rights issues while liaising with SBG operations.


·         A Degree holder from a recognized University (min – 2nd class upper or equivalent).
·         A Master’s degree and ATS/CISI certification will be an added advantage.
·         At least 3 years of operational experience in a securities business or other financial intermediary.
·         3 to 5 years’ banking experience, preferably dealing with high net-worth individuals in a portfolio context.
·         Experience in upholding the highest levels of service.
Knowledge/Technical Skills/Expertise
·         Ability to interpret financial statements.
·         High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
·         Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc.
·         Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Wealth and Investment and SBGS value proposition.
·         Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
·         Thorough knowledge of bank and industry systems.
How to Apply

Solutions Developer
Job Purpose
To interpret and direct the process of addressing business challenges/opportunities through designing, developing and rolling out customized business solutions in a disciplined and structured manner.
To undertake a software development role through the use of various programming languages including but not limited to, Java, VB.NET,Jbasic(T24 programming),python, android and ios programming.


·         Research and Maintenance. Research the latest developments (innovations) relevant to the various developments undertaken in Stanbic Bank by IT Solutions Development team. Also assist in database and code optimization to ensure developed solutions running efficiently, i.e. ensure changes, correction, additions, moves to a different computing platform and more goes on seemingly forever.
·         Systems design. Interpret business requirements and develop them into system logic that would lead to business solutions. Develop all relevant logic diagrams and workflows that will facilitate system development.
·         Develop solutions to business challenges. Develop sustainable business solutions (or provide advice on business solutions developed) with the business getting agreement and buy-in from the business as well as IT. Business solutions have to be practical and must be implemented in a realistic time frame and within laid down project governance. Ensure that business requirements and implementation implications are clearly understood by the projects team, business and IT.
·         Integration and testing. Develop technical test cases and technical specification manual to guide and direct the implementation of business solutions.
·         Acceptance, installation, deployment: – Guide and direct the implementation of business solutions by participating with and engaging all relevant stakeholders in the development cycle. Also guide IT and businesses in launching new systems.
·         Documentation: – Assist in documenting business/functional requirements and produce Technical Systems Specifications.
·         Ensure that processes and procedures relating to the above are done in line with IT Configuration and Change management policies and standards.
·         Engage with users and stakeholders in identifying shortcomings in the systems and related applications and provide technical advice on enhancements to overcome these.
·         Knowledge transfer and training to peers and application support teams. Develop skills within IT and also the business units with specific focus on user empowerment.
·         Participate in projects, as directed by Manager, Solutions Development, and in liaison with all the relevant IT management and stakeholders.
·         Analyse reported faults/incidents issues and ensure that support is provided in line with the Service Level Agreements between IT and Business.
·         Liaise with users and stakeholders to identify manual processes that can be automated and manage the process of said automation from end to end (Business case, FSS, through TSS to implementation).
·         Provide general technical advice and guidance to users and stakeholders regarding the core system and related applications.
·         Assist or execute special projects as directed by Manager, Solutions Development.


·         First Degree in Information Technology (IT) or Computer Sciences
·         Certification in ITIL, PRINCE 2, AGILE
·         3-4 Years of experience in a similar role or equivalent.
Technical Competencies
·         Development
·         Systems Design
·         Debugging
·         Design Patterns
·         Design Software
·         Integrate Patterns Between Systems
·         Refactoring
·         Use of Version Control
·         IT Development
How to Apply

Chief Information Security Officer
Job Purpose
Provide strong management and operational support to the Head Risk/Regional Head Risk in the management of the Bank’s Cyber and Information Technology and Security Risks.
Provide oversight with the implementation of the Bank’s Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank.


·         First Degree Field of study: IT and Computer Sciences
·         Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk Management qualification an added advantage.Risk Management Job Family: Banking operating systems, processes and controls.
·         5-7 Years
·         At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts.
How to Apply

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