Our client is in the hospitality
business with four (4) hotel units operating across the country ranging from a
3-star budget business hotel to a 5-star luxury camp.
They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.
They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.
Receptionist
Salary: 20K – 28K
The position will be responsible for
ensuring effective front office operations in line with the company standards
Principle Accountabilities
·
To ensure knowledge of special
promotions offered by the hotel and to passing this information on to the guest
whenever the possibility arises.
·
Promoting the other departments
within the hotel at every given opportunity in order to maximize hotel sales.
·
Ensuring that all reservations have
the correct deposit taken.
·
Ensuring that all confirmations are
sent out by the end of the shift.
·
Being aware of the hotel availability
and that every opportunity to maximise room sales is taken.
·
Offering assistance to other
departments, including Bar, Restaurant, Spa and Housekeeping as necessary
·
Anticipating to be aware of all
written and spoken requests, to carry out these requests in a courteous and
helpful manner.
·
Ensuring that all charges are
correctly posted to the guests’ bills following the standard procedures.
·
To deal with cash, cheque and credit
transactions and to ensure that any discrepancies are reported immediately.
·
To ensure that all messages received
for guests are passed on accurately and as quickly as possible.
·
Carrying out all Reception duties
following procedures as outlined in the S.O.P. Manual.
·
Ensuring the security of guests’
property, and lost property following security procedures.
Key Skills and Qualifications
·
Diploma or a Certificate in Hotel and
Institutional Housekeeping and Laundry
·
3 years’ experience in a similar role
·
MS Office Computer Skills
·
Work planning and organization skills
·
Excellent customer service skills
·
Attention to detail
·
Excellent communication and
interpersonal skills
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke by Monday 8th
July, 2018 clearly stating the subject heading “RECEPTIONIST”
Only shortlisted candidates will be
contacted.
