Britam is a leading diversified financial services group, listed on
the Nairobi Securities Exchange. The group has interests across the Eastern and
Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda,
South Sudan, Mozambique and Malawi. The group offers a wide range of financial
products and services in Insurance, Asset management, Banking and Property.
Graduate Trainee Programme
Responsibilities
Qualifications
Graduate Trainee Programme
The Britam Graduate Trainee program delivers an all rounded
experience and fast-paced development to our young future leaders, in an
environment where people are truly dedicated to achieving their full potential
in one of the leading employers in Kenya and the region.
We are looking for Graduate trainees who are highly creative,
competitive, exceptionally bright and talented individuals, who can be
developed to combine their intellect with outstanding team work and leadership
to maximise potential and sustain high levels of performance.
Responsibilities
·
Receive rotational experience, formal technical skills training
and on-the-job training;
·
Work in specific business units and departments to gain
perspective of the business as a whole;
·
Deliver on business initiatives by solving structured problems
within business units and departments;
·
Prepare presentations and reports for management; and
·
Participate in progress assessment reviews, periodic performance
evaluations and coaching.
Qualifications
·
Bachelor’s degree from a recognized university in any of the
following areas: Business Related studies, Financial Management, Economics,
Statistics, Education, ICT, Nursing, Art based and Science based degrees;
·
Demonstrated academic performance of Second Class Upper Division
or GPA 3.4/4.0;
·
KCSE grade “B” (with a minimum score of a “B” in Mathematics);
·
Graduating class of 2018 with completed coursework by the time of
application;
·
An exceptional achiever in extracurricular activities will be an
added advantage;
·
Self-motivated, enthusiastic and self-confident;
·
Excellent oral and written communication skills with good
interpersonal skills; and
·
Preferably below 25 years of age.
Branch Manager
Responsible
for sales of all lines of business products within the branch catchment. The
role holder will be the responsible for branch activities.
Responsibilities
·
Co-ordinate and supervise sales of all line of Business products
(through cross selling activities);
·
Overall responsible for branch profitability;
·
Meet the various revenue targets for all product lines as agreed
with the businesses;
·
Manage franchise and maintain excellent relations with independent
Agents, Financial Advisors, brokers and other channels within their territory;
·
Ensure branch can serve clients of all lines of business and
provide excellent customer service to existing customers and prospective
clients;
·
Recruit and develop Financial Advisors, Unit Managers, and train
various intermediaries to pursue sales of all line of business products;
·
Ensure each branch can serve clients of all Line of
Businesses i.e. branch has cross functional operations and customer
service capabilities
·
Gather marketing intelligence statistics to facilitate development
of strategies to give the company a competitive advantage;
·
Responsible for ensure proper credit control management in the
branch; and
·
General management and administration of the branch office.
Qualifications
·
Bachelor’s Degree in a business related degree. Masters’ degree is
an added advantage.
·
5-7 years’ experience in a similar position; 2-3 of which should
be in a managerial capacity.
·
Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
·
Selling skills;
·
Sales and marketing management skills;
·
Customer, market and competitor understanding;
·
Knowledge of insurance regulatory requirements; and
·
Knowledge of Britam products.
Credit Control Associate
The
role holder will be responsible premium debt collection, ensuring timely
allocation of funds received and payment of commissions to the respective
intermediaries. The position reports to the Team Leader Reporting and
Budgeting.
Responsibilities
·
Perform monthly reconciliations for all debtor balances between
the Line of Business systems and ERP.
·
Prepare an aging analysis as part of the credit control report to
intermediaries.
·
Collect all outstanding debt from intermediaries and/or customers
within the credit control policy.
·
Circulate debtor statements to intermediaries and engage with the
Sales team on collection pipelines.
·
Prepare demand letters for issuance to intermediaries and/or
clients
·
Perform regular visits to intermediaries and clients for statement
reconciliation and collection of outstanding premiums.
·
Allocate all premiums received within 2 days from date of receipt.
·
Advise underwriters to debit or intermediaries to share allocation
schedules and engage with cashiers for prompt receipting.
·
Generate accurate intermediary statements. Analyse and reconcile
all intermediary statements and circulate on a monthly basis to all
stakeholders to facilitate collection.
·
Ensure prompt and accurate payment of commissions to
intermediaries.
·
Create and post commission payment vouchers in Line of Business
systems and allocate to the respective intermediary statements.
·
Ensure timely resolution of all intermediary queries. Manage an
issues tracker, updated daily with all issues raised.
·
Timely processing and payment of premium refunds, Risk management
fees, Loyalty and incentives to Fas/IFAs and Sales Team.
Qualifications
·
Bachelors’ degree in a business related field
·
Professional qualification in Accounting is an added advantage
·
2 year’s relevant experience
Claims Associate
The
role holder will be responsible for the preparing and processing of claims
(from the registration stage to the settlement stage) and preparing monthly
reports that include claims registered, claims outstanding reports.The role
will report to the Claims Team Leader.
Responsibilities
·
Registering and acknowledging claims from brokers/agents and
direct clients
·
Ensuring claims to be processed have the required supporting
documents
·
Processing claims and making recommendations for either settlement
or repudiation
·
Preparing statistical reports for submission to the management
·
Minimizing costs on claims by in-house assessment of losses
·
Reserving and reviewing claim files in consultation with the Team
Leader
·
Attending to customers and addressing their concerns
·
Making risk improvement recommendations
·
Notifying underwriters on any critical underwriting matter that
becomes apparent at the claims.
Qualifications
·
Bachelors’ degree in a business related field
·
Diploma in Insurance with at least three (3) credits
·
Professional qualification in Insurance (ACII, IIK) an added
advantage
·
At least 2 year’s relevant experience in claims adjusting from in
the insurance industry
·
Computer literacy
Finance Operations Associate
The
role holder will be responsible for the preparation of bank reconciliation and
review of branch receipt reports to ensure completeness and accuracy of branch
banking. The role will report to the Team Leader Finance Operations.
Responsibilities
·
Preparation of daily bank reconciliations for bank accounts
assigned.
·
Review of daily bank statements and advise Credit control on the
daily bank credits for receipting
·
Obtain remitter details from the bank for unclear bank credits to
facilitate receipting and allocation of funds
·
Review daily branch banking reports against amounts in the bank
statements and deposit slips indexed in Fortis to ensure accuracy and
completeness.
·
Reverse all bounced cheques in AIMS/Sirius/ERP and advise credit
control and/or Branch cashiers to notify clients and/or Intermediaries for
replacement.
·
Post all bank charges from the bank statement to the General
ledger.
·
Generate report of unpaid invoices in ERP and advise the Claims
department, Medical Claims, Credit control and Centralized Shared payments
function to address the error and initiate new payments accordingly.
·
Reverse all bounced payments in ERP and advise the Claims
department, Medical Claims, Credit control and Centralized Shared payments function
to address the error and initiate new payments accordingly.
·
Prepare monthly reconciliation of general ledgers assigned and
pass any adjusting entries to ensure accuracy of amounts reported.
Qualifications
·
Bachelors’ degree in a business related field
·
Professional qualification in Accounting is an added advantage
·
2 year’s relevant experience
Essential Competencies
·
Learning and Researching: Rapidly learns new tasks and commits
information to memory quickly; demonstrates an immediate understanding of newly
presented information; gathers comprehensive information to support decision
making at management level; learns from successes and failures and seeks
colleague and customer feedback.
·
Working with People: Shows respect for the views and contributions
of other team members; shows empathy; listens, supports and cares for others;
consults others and shares information and expertise with them; builds team
spirit and reconciles conflict; adapts to the team and fits in well.
·
Applying Expertise and Technology: Applies specialist and
technical expertise; uses technology to achieve work objectives; develops job
knowledge and expertise (theoretical and practical) through continual
professional development; demonstrates an understanding of different
organisational departments and functions.
·
Delivering Results and Meeting Customer Expectations: Focuses on
customer needs and satisfaction; exhibits high standards for quality and
quantity; monitors and maintains own quality and productivity; works in a
systematic, methodical and orderly way; consistently achieves projects goals.
·
Following Instructions and Procedures: Follows procedures and
policies; keeps to schedules; arrives punctually for work and meetings;
demonstrates commitment to the organisation; complies with legal obligations
and safety requirements of the role.
·
Adhering to Principles and Values: Upholds ethics and values;
demonstrates integrity; accepts diversity; display individual responsibility
towards the community and the environment; models the organisational values
during every day interactions.
Corporate Sales Executive
The
role holder will be responsible for the growth of general insurance business
and meet set annual premium targets for the business.The role will report to
the Business Development Manager.
Responsibilities
·
Recruit and facilitate creation of brokers in the system
·
Identify leads and secure new business through brokers.
·
Credit control management of general insurance debtors including
follow up premium collections.
·
Maintain excellent customer service to brokers
·
Service existing business and follow up on renewals.
·
Provide continuous coaching and training to brokers
·
Receive and Prepare quotation requests and tenders from brokers
within TAT.
·
Prepare tender documents
·
Maintain files/records of tenders
·
Attend the tender opening
·
Collect and forward Risk notes/Proposal forms to underwriting
department.
·
Prepare adhoc, weekly and monthly reports as required
·
Maintain SLA files for Brokers
·
Achieve agreed production targets
Qualifications
·
Bachelors’ degree in a business related field
·
Professional qualification in Insurance (ACII, IIK)
·
2-4 year’s relevant experience in the insurance industry
·
A good understanding of the company’s products
·
Proven ability to provide competent professional advise
Underwriting Associate
The
role holder will be responsible for risk evaluation, risk assessment, pricing,
underwriting judgment & underwriting decision within risk acceptance
criteria, and provide accurate, timely, effective and efficient underwriting
decisions in line with risk assessment, risk appetite and business
objectives.The role will report to the Underwriting Team Leader.
Responsibilities
·
Ensure underwriting rates and terms reflect the risk before
acceptance
·
Provide quotations for proposed risks
·
Sign policy documents and endorsements
·
Process issuance of refunds
·
Prepare monthly reports on underwriting and customer service
·
Attend to customer enquiries and queries from business unit
channels
·
Advise line manager on any issue requiring their attention
·
Ensure policy persistency is at the agreed level through constant
feedback to clients
·
Develop and support a responsive and robust customer service system
and culture
·
Review and negotiate renewals terms at least one month to expire
·
Ensure timely and accurate processing of underwriting documents
·
Ensure proper declarations of motor certificates and required
stationeries to ensure proper re-order levels.
·
Ensure safe keeping and proper accounting of all company security
documents i.e. Motor certificates, cover notes, yellow cards.
·
Marketing company products and services to Banks and potential
clients.
·
Review of valuation and survey reports
·
Proper management of Bond records.
Qualifications
·
Bachelors’ degree in a business related field
·
Diploma ACII/AIIK at least 2 credits and above
·
Professional qualification in Insurance (ACII, IIK) an added
advantage
·
At least 2 year’s relevant experience in the insurance industry
·
Computer literate
Branch Manager
Responsible
for sales of all lines of business products within the branch catchment. The
role holder will be the responsible for branch activities.
Responsibilities
·
Co-ordinate and supervise sales of all line of Business products
(through cross selling activities);
·
Overall responsible for branch profitability;
·
Meet the various revenue targets for all product lines as agreed
with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
·
Ensure branch can serve clients of all lines of business and
provide excellent customer service to existing customers and prospective
clients;
·
Recruit and develop Financial Advisors, Unit Managers, and train
various intermediaries to pursue sales of all line of business products;
·
Ensure each branch can serve clients of all Line of
Businesses i.e. branch has cross functional operations and customer
service capabilities
·
Gather marketing intelligence statistics to facilitate development
of strategies to give the company a competitive advantage;
·
Responsible for ensure proper credit control management in the
branch; and
·
General management and administration of the branch office.
Working Relationships
·
Britam customers
·
Insurance sector players
Qualifications
·
Bachelor’s Degree in a business related degree. Masters’ degree is
an added advantage.
·
5-7 years’ experience in a similar position; 2-3 of which should
be in a managerial capacity.
·
Professional qualification in Insurance (ACII, FLMI or AIIK).
·
Selling skills;
·
Sales and marketing management skills;
·
Customer, market and competitor understanding;
·
Knowledge of insurance regulatory requirements; and
·
Knowledge of Britam products.
Essential Competencies
·
Deciding and Initiating Action: Ensures key departmental
objectives are met, takes responsibility for decisions, actions, projects and
people while focussing on achievement of departmental results; takes initiative
and works under own direction; initiates and generates activity; makes quick,
clear decisions with limited information available which may include tough
choices or considered risks; decisions and actions takes into account possible
impact on all parts of the business.
·
Leading and Supervising: Provides the department with a clear
direction based on the overall strategic intent of the organisation; motivates
and empowers others with a clear sense of purpose; creates a positive
departmental climate that fosters learning and development; acknowledge high
potential talent; sets and articulates the vision and values through own
personal behaviour.
·
Persuading and Influencing: Gains clear agreement and commitment
from others by persuading, convincing and negotiating to the benefit of the
department, promotes the organisational strategy during departmental
conversations; makes effective use of political processes to influence and
persuade others; promotes ideas on behalf of the department; makes a strong
personal impact on others; takes care to manage the department’s impression and
brand on others.
·
Formulating Strategies and Concepts: Works strategically to
realise organisational goals within the department; sets and develops
departmental strategies; identifies and develops positive and compelling
visions of the department’s future potential; takes account of a wide range of
issues across, and related to, the organisation; encourage others to take a
strategic and long term view in terms of the department’s future; communicates
the organisational strategy, vision and objectives effectively across all
levels in the department.
·
Entrepreneurial and Commercial Thinking: Keeps up to date with
competitor information and market trends; identifies business opportunities for
the department; maintains awareness of developments, changes, trends and
possible risks in the department’s structure and politics; demonstrates
financial awareness; ensure costs are monitored and controlled and thinks in
terms of profit, loss and added value.
·
Planning and Organising: Sets clearly defined departmental
objectives; plans activities and projects well in advance and takes account of
possible changing circumstances; identifies and organises resources needed to
accomplish tasks; manages time effectively; monitors departmental performance
against deadlines and milestones.
Essential Competencies
·
Learning and
Researching: Rapidly learns new tasks and commits information to memory
quickly; demonstrates an immediate understanding of newly presented
information; gathers comprehensive information to support decision making at
management level; learns from successes and failures and seeks colleague and
customer feedback.
·
Working with
People: Shows respect for the views and contributions of other team
members; shows empathy; listens, supports and cares for others; consults others
and shares information and expertise with them; builds team spirit and
reconciles conflict; adapts to the team and fits in well.
·
Applying Expertise and
Technology: Applies specialist and technical expertise; uses technology to
achieve work objectives; develops job knowledge and expertise (theoretical and
practical) through continual professional development; demonstrates an
understanding of different organisational departments and functions.
·
Delivering Results and
Meeting Customer Expectations:Focuses on customer needs and
satisfaction; exhibits high standards for quality and quantity; monitors and
maintains own quality and productivity; works in a systematic, methodical and
orderly way; consistently achieves projects goals.
·
Following Instructions
and Procedures: Follows procedures and policies; keeps to schedules; arrives
punctually for work and meetings; demonstrates commitment to the organisation;
complies with legal obligations and safety requirements of the role.
·
Adhering to Principles
and Values: Upholds ethics and values; demonstrates integrity; accepts
diversity; display individual responsibility towards the community and the
environment; models the organisational values during every day interactions.
How to Apply
If you
feel that you are up to the challenge and possess the necessary qualification
and experience, kindly proceed to www.britam.com/careers and
apply.
Deadline:
6th July 2018
