Network Support Engineer
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
Reporting to the Head – Network & Infrastructure Support, the
Network Support Engineer will be charged with the responsibility of
developing, coordinating, and maintaining the corporate data network and
disaster recovery to ensure uptime and business continuity. As the successful
candidate, you will document ICT infrastructure and manage the entire
inventory, analyze network security needs, and assist in developing standards,
guidelines and statements of direction for corporate ICT system architectures.
Roles
Requirements
Responsibilities
Qualifications
Responsibilities
Qualifications
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are seeking to recruit an experienced professional and
innovative individual who is excellent with all things Network in IT. If you
are good at problem solving, prioritizing and multi-tasking with a keen eye for
detail and the dedication to supporting our company’s IT infrastructure, then
this is a job for you.
Roles
Specifically, the successful jobholder will be required to:
·
Manage performance of ICT Infrastructure and applications to
ensure that the systems work as designed and perform consistently and reliably
in order to meet Business SLAs.
·
Monitor ICT Infrastructure performance including SNMP, logs,
events and maintenance of general systems health in order to provide proactive
remedial support.
·
Develop and maintain device access, control policies, data
transmission policies, storage policies, Business continuity policies, backup
policies, security policies, monitoring profiles, technologies and notification
rules that match compliance best practice expectations.
·
Plan and implement timely product upgrades, firewall
signature updates and patch releases for all ICT assets
·
Research and evaluate external technical trends & developments
and evolving industry standards concerning technologies affecting networks,
security, client/server and other platforms and their application to business
systems. Research local and international technology trends in business to
improve system performance, security and functionality.
·
Define and document the various architecture components, including
hardware platform, operating system, execution, development, operation,
distribution and technologies related to networking systems.
·
Install, support and maintain hardware and software infrastructure,
attend to system failures and resolve/coordinate resolution of issues.
·
Establish and maintain business relationships with vendors,
consultants and other outside entities providing services to the bank.
Negotiate contracts and appropriately monitor performance of their services.
·
Be the custodian of all remote authentication passwords for all
connections to the corporate Network Infrastructure and ensure minimal external
threat to information resources.
·
Manage internal staff and external vendors to ensure that services
are delivered promptly with an aim of obtaining zero interruption to business
operations.
Requirements
·
A Bachelor’s degree in Engineering, Computer Science, or an IT
related field from a recognized university with possession of Cisco Certified
Network Professional (CCNP) is a must.
·
Wide Networking and project management experience with a minimum
of 3 years’ experience in planning, systems analysis, design, support and
development of LAN/WAN infrastructure.
·
A specialist in IT/ Engineering background with competences in
Networking, Engineering, Power systems and good project management/consulting
skills.
·
Excellent leadership skills with demonstrated ability to lead or
facilitate mission critical projects and to develop, participate in and lead
multi-disciplinary work teams.
·
Extensive experience in systems planning, design, development,
maintenance and troubleshooting with a track record of accomplishment in large,
complex WANs, LANs and client/server based systems.
How to Apply
If you are confident that you fit the role and person profile and
you are keen to add value to your career then please forward your application
letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number NSE/SSD/2018 by 25th July,
2018.
Agent Banker
At Co-operative Bank, you’ll share in a commitment to excellence
by partnering with world-class managers, all with one unified vision of taking
it to the next level. We do this by hiring quality individuals with integrity,
personal accountability, teamwork, excellence, and proactive thinking. If you
exemplify our values and want to be part of something big, contact us today.
We seek young and energetic individuals who have a passion and
flair for sales as well as being self-driven and results-oriented. The ideal
candidates should also be able to work with minimal supervision and possess the
ability to meet and exceed targets within strict deadlines.
The role holder will report administratively to the respective
Branch Manager and functionally to the Regional Agent Banker. He/She will be
responsible for the growth of Agency Banking and Merchant Acquiring business
and will also be charged with the responsibility of pushing transactions at the
Agent and Merchant location by ensuring optimal service delivery by the agents,
their outlets and branches while at the same time organizing and conducting
frequent training for agents and merchants.
Responsibilities
·
Drive agent recruitment in the specific region/cluster/branch as
per the laid down standards and CBK Guidelines as well as track Agent
transactions and performance.
·
Supervise and appraise agent activities in the specific region,
provide regular updates on the agent network and ensure Excellent Customer
Service Delivery in the Agent Banking channels.
·
Work with Training team to provide continuous one on one agent
training on operations and product knowledge and also training & Awareness
for agents on Anti Money Laundering (AML/CFT),
·
Ensure observance of the Central Bank of Kenya Guidelines on Agent
Banking by sensitizing Agents on the CBK provisions and need to comply with the
same.
·
Coordinate the internal approval/declaration process for specific
agents with CBK and communicate to Agents the approval or declination by CBK.
·
Execute Card business growth through Merchant Acquiring as well as
relationship management with Merchants and driving Merchant Transactions and
Turnover.
·
Work with Card Business Acquiring team to resolve operational
issues and to ensure adherence to VISA and MasterCard regulations.
·
Carry out periodic visits to the Merchants to drive Co-op Bank POS
usage and offer POS support to Merchants.
·
Work with Marketing team to ensure visibility of Merchants and
Agents and ensure relevant branding and signage for Agents banking outlets.
·
Actively support product development and sales initiatives by
branch through the identification of potential agents and coordinating joint
marketing activities and cross-selling Alternative Banking Channels products.
·
Respond to queries from the Merchants, Internal customers and the
CBK within the agreed SLAs.
Qualifications
·
Bachelor’s degree preferably in a business related field coupled
with KCSE mean grade C+ (Plus), with a C+ (Plus) in both Mathematics and
English.
·
Computer literacy is a must.
·
Excellent communication skills both oral and written
·
Previous sales experience in a financial institution will be an
added advantage.
·
A good knowledge of the Anti-Money Laundering Act, 2009, Banking
Act and Prudential guidelines on Anti-Money Laundering issued under the Banking
Act
·
General awareness of the bank’s procedures, policies and
guidelines.
·
Thorough knowledge of end-to-end process of Agent Banking and
related environment.
·
Thorough understanding of the IT systems used for administration
of Alternative Banking channels and especially the POS platform.
How to Apply
If you are confident that you fit the role and person profile and
you are keen to add value to your career then please forward your application
enclosing detailed Curriculum
Vitae, National
ID, Degree
Certificate and KCSE Certificate to jobs@co-opbank.co.ke indicating
the job reference number AB/ACD/2018
by 31st July, 2018.
Product Manager – Cash Management Sales
As a customer-centric financial institution, we strongly believe
in providing highly personalized services to deliver that personal touch. To
better serve our customers, we are on the lookout for highly motivated and
results-oriented individuals who demonstrate initiative, good interpersonal and
communications skills and most importantly, commitment in providing quality
customer service to join our Cash Management Team.
Reporting to the Head – Cash Management, the role holder will
drive and deliver exceptional sales performance by introducing new revenue to
the bank and improving market penetration over assigned portfolio of clients.
The role holder will also strengthen relationships with clients by positioning
extraordinary value added products to their businesses based on their cash
management solutions needs.
Responsibilities
·
Increase market penetration and share of wallet for allocated
portfolio through deep understanding of individual client needs and providing
suited cash solution structures at agreed pricing or fees.
·
Understand the clients’ ecosystem in terms of cash management and
create opportunities with their anchors- buyers-suppliers so they can benefit
from the Business chain.
·
Partner with relationship team in account planning for identified
accounts and ensure account plans contain appropriate information on wallet
opportunities and strategy for cash solutions.
·
Identify opportunities for new business with banks clients in
portfolio and work with the relevant stakeholders to turn these opportunities
into revenue for the bank as well as ensure attainment of all cash management
sales target.
·
Oversee prospect qualification, customer calls and negotiations,
solution presentations and solution based proposals and implementation,
additionally, confer with implementation team to confirm solution’s capability
to avoid missell.
·
Maintain a detailed and an up-to-date knowledge of the bank’s
comprehensive integrated channels capabilities and their application to client
needs and use this knowledge in structuring solutions.
·
Frequently review client’s satisfaction with solutions provided
within the quarter as an after sales service check to strengthen relationship
and contentment.
Qualifications
·
A Bachelor’s degree in business administration, finance or any
other business related degree with at least 3 years banking experience.
·
Good knowledge of cash management products covering e-payments,
collections and liquidity management.
·
Strong marketing, presentation and decision-making ability coupled
with basic knowledge of transactional banking products.
·
Proactive, assertive and highly adaptable to change with strong
analytical and customer centric mindset.
·
Excellent customer service coupled with strong communication,
leadership and people management skills.
·
Ability to analyze data, information and situations, for effective
work performance with excellent attention to details and quality outputs.
How to Apply
If you fit the profile, then apply today! Please forward your
application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number PM/CIBD/2018 by Monday, 31st July, 2018.
We are an equal opportunity employer.