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Banking Jobs in Kenya – KCB

Auditor, Operations Audits

Reporting to Audit Manager, the job holder will be required to  provide independent and objective assurance on the effectiveness of risk management, control and governance processes to add value and improve organization’s operations.


·         Contribute in conducting risk assessment for assigned audit assignments
·         Perform audit procedures to give assurance on effectiveness and efficiency of control environment, and compliance to KCB Group policies and Central Bank of Kenya (CBK) Prudential guidelines.
·         Documents the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
·         Review and evaluate the system of internal controls and assess their adequacy and effectiveness and propose value adding recommendations for improvements.
·         Document findings and communications on the results of work performed, for review by the Audit manager.


·         Bachelor’s Degree in a Business Related field from a university recognized by Commission for University Education.
·         Must Possess CPA/ACCA, and CIA/CISA/ACIB, qualification
·         Master’s degree is an added advantage
·         Proficiency in the use of audit management software e.g. TeamMate
·         A minimum 6 years’ experience covering 2 years in Internal Audit and/or 4 years in external audit or general banking.
·         Experience in implementing/managing a process framework and governance at enterprise level
·         Excellent Customer Service skills
·         Demonstrated leadership ability
·         Strong Business and Financial Analytical skills.
·         Superior communication and inter-personal skills, including report writing.
·         Effective planning, organizing and problem solving skills.
·         Initiative and self-drive.
How to Apply
To be considered your application must be received by Monday 16th July, 2018.
Qualified candidates with disability are encouraged to apply.
Only short listed candidates will be contacted.
NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
·         National I.D.
·         KRA Pin Card
·         Birth Certificate of self
·         Passport Photo (White Background)
·         NSSF Card
·         NHIF Card
·         Police Clearance Certificate (less than 5 Months old)
·         Academic and Professional certificates, including official transcripts
·         Certificates of Service from previous employers as applicable

System Analyst
The Position
The System Analyst primary responsibility will be to ensure all ICT activities within the division are functional. S/he will undertake a wide range of ICT duties to include driving the use of technology in the Bancassurance division, providing effective IT systems, helping develop and implement IT standards and policies, and providing technology support and solutions to meet the needs of the Bancassurance Division and the Bank at large.


·         Assist in the day-to-day running of the Bancassurance ICT department.
·         Assist in the coordination and management of any projects within the Bancassurance ICT department and ensure specific timelines and resource allocations are met.
·         Assist in the audit of the current provision of hardware and software, ensuring that all equipment and resources meet the demands of the business plan. Investigate the need for new systems and agree requirements.
·         Assist in the development of new systems and purchases to agreed standards, including investigation of user requirements, design, implementation and documentation.
·         Work with the Bancassurance ICT Manager in reviewing and identifying service level agreements between the Bancassurance Department and the Group ICT and Projects departments/3rd party ICT stakeholders.
·         Assist both internal and external stakeholders in arranging and participating for workshops, missions, preparation of subsequent documentation and delivery of set action points/deliverables.
·         Providing day to day support to the Bancassurance team in ensuring good lines of communication for any ICT needs within the team.
·         Organization of conferences, workshops, meetings and other related forums.
·         Assisting in sourcing and designing baseline products and training programmes within the scope of ICT in the Bancassurance team.
·         To ensure high quality performance through effective monitoring, evaluation, development and best value approach in the use of ICT resources.
·         Respond to user requests for service, troubleshoot problems and help develop solutions.
·         Support PC hardware components, desktop operating system software, and application software.
·         Monitor and test resolution of those issues sent to vendors.
·         Identify and report system issues to vendors.
·         Assist users in software and hardware issues.
·         Maintains open communication and positive working relationship with staff.
·         Perform other duties/projects as assigned.


·         A first degree from a recognized university

·         Must possess professional IT Certification (e.g. CISA, CISSP, CISM, CCNA, MCSE, UNIX)
·         At least 3 years in I.T. with hands on experience in;
·         System analysis , design and implementation
·         IT operating systems and databases (e.g. UNIX, Microsoft, Oracle, SQL)
·         Must have experience in Life insurance softwares
·         Experience in pension softwares will be an added advantage
·         Experience in mobile software for insurance will be an added advantage
·         Good analytical skills required to understand underlying business risks.
·         Must have knowledge of using, deploying, and configuring user machines in a fast paced environment
·         Knowledge of LAN, WLAN, and how they work with Windows systems
·         Understanding of computer network cabling and network file and print services.
·         Good planning and organizational skills including problem solving skills
·         Demonstrated high integrity standards
·         Team player
·         Excellent Communication and Presentation skills
·         Ability to deliver effectively under strict deadlines
·         Strong interpersonal skills with an ability to develop working relationships with a wide range of internal and external personnel.
·         Ability to prioritize tasks and efficiently manage time.
·         Ability to exercise good judgment and effectiveness in working with a high performing team
How to Apply
To be considered your application must be received by Monday 16th July, 2018

Underwriting & Claims Manager
Role Purpose
Reporting to the Head of Insurance Operations & Support Service, KCB IA the position will be responsible for the overall Claims strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.


·         To develop and lead the implementation of the Claims strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
·         Management and preparation of annual Claims department plan and budgets. Provide strategic leadership to the Claims team and ensuring they deliver as per set standards.
·         Managing the end to end claims process from processing to settlement within the set guidelines and policy.
·         Act as an Insurance claims specialist/point person to key/strategic customer relationships/ internal stakeholders, and provide requisite advisory support.
·         Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
·         To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient delivery of business solutions.
·         Ensure claims terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines
·         Ensure that all documentation in the claims are correctly issued and dispatched.
·         Manage difficult claims and complaints and ensure they are amicably concluded
·         Continually review the Claims processes and recommend measures to improve efficiency.
·         Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.
·         Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
·         Preparation of monthly management reports as required.
·         Lead, motivate, and continuously develop a credible high performing team.


·         Have 4-6 years’ experience in a busy in Claims Management, and three (3) of which must be at management level in the insurance industry preferably within an insurance intermediary
·         Experience in Bancassurance is preferred.
·         Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
·         Have extensive knowledge of statutory and regulatory requirements processes, procedures and operations of insurance companies and brokers.
·         Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in the successful resolution of operational issues.
·         Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
·         Highest standards of personal conduct, professional performance and business ethics
How to Apply
The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Monday 16th July, 2018.

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