Head of Technical & Commercial Services
Reporting to the Chief Executive Officer, this position will oversee the designing, controlling, and managing the technical process and operational integrity of technological services provided by the Association. The position will be in charge of Driving School, Rescue Services, Motor vehicle Valuation and Inspection, Technical Training, Motor vehicle Maintenance, and Tours and Licensing.
Responsibilities
Requirements
Responsibilities
Requirements
Reporting to the Chief Executive Officer, this position will oversee the designing, controlling, and managing the technical process and operational integrity of technological services provided by the Association. The position will be in charge of Driving School, Rescue Services, Motor vehicle Valuation and Inspection, Technical Training, Motor vehicle Maintenance, and Tours and Licensing.
We are looking for a highly motivated and forward-thinking person
to lead our Technical and Commercial Services team and ensure smooth running of
all aspects of technical operations. He should be a critical thinker with a proven
record of success in expanding the organizational objectives and exceeding
business goals.
Responsibilities
Develop a short and long term value based business strategy:
·
Drive the development and implementation of the strategy for the
department to ensure that it aligns with the overall strategy of the
Association.
·
Maximize profitability across the current and future products, and
channel portfolios.
Quality assurance and service delivery
·
Maintain and ensure compliance with the established QMS
documentation in the technical department.
·
Ensure compliance with all company policies and procedures when
performing job duties
·
Provide specifications for spare parts and vehicles for
procurement purposes.
·
Develop and implement fleet management plan for all AA vehicles.
·
Advise on disposal of obsolete fleet.
·
Participate in the procurement of services and ensure AA appointed
service providers meet the required standards.
·
Represent AA in external motoring fora.
Financial and Process improvement
·
Prepare and implement budget for technical operations in order to
achieve set objectives.
·
By means of statistical metrics, assess the business performance
of the Association and proffer recommendations that will add value to the Association’s
bottom line.
·
Ensure that all operations are coordinated and completed within
set deadline and available budget.
·
Prepare weekly, monthly and quarterly Departmental reports to the
Director General for decision making.
·
Prepare and review of motor
vehicles running cost schedule.
·
Negotiating service contracts with suppliers and ensuring their
profitability.
Customer service
·
Build and maintain good working relationships with clients and
partners in order to maximize patronage.
·
Maintain up-to-date knowledge of technical processes, functions
and requirements and advice members on motoring matters.
·
Provide marketing support on product development.
·
Provide marketing support on product development.
·
Research and analyse Engineering Trends in the Motor Industry to
ensure that AA is abreast with modern technologies.
·
Oversee the development of the annual technical training calendar.
Performance Management
·
Oversee and coordinate the activities of technical team.
·
Set objectives for technical team as well as implement action
plans necessary for achieving set targets.
·
Ensure the provision of technical equipment and materials required
for operations.
·
Supervise, mentor, coach and develop direct reports.
·
Ensure safety within our operations by
minimizing operational risks.
·
Handle all accident cases involving AA Vehicles.
·
Manage performance and conduct annual staff appraisals and
assessments to determine staff training needs.
Requirements
·
Bachelor’s degree in Automotive/Mechanical Engineering.
·
Registered Engineer (EBK)
·
Membership of IEK.
·
At least 5 years’ experience in senior Business Development
positions or equivalent.
·
Excellent leadership and negotiation skills.
·
Budgeting skills.
·
Good presentation and communication skills.
·
Must demonstrate proficiency in Microsoft Office
·
Must have exceptional verbal and written communication skills.
·
Research and project management skills.
·
Excellent time management skills
Valuation Officers
AA Kenya is a leader in the area of vehicle inspection and
valuation. We are looking for team players to join our team of dedicated
professionals, and nurture a diverse, energetic, dedicated and fast-paced
culture in which teamwork and ingenuity thrive.
Valuation Officer position will be responsible for ensuring
thorough and accurate inspection and valuation of motor vehicles to meet client
needs.
Responsibilities
·
Physically conduct accurate and prompt motor vehicle inspections
and valuations.
·
Carry out valuations for fleets and ensure completion as per SLA.
·
Prepare motor vehicle valuation a report within agreed SLA’s and
submit for action.
·
Maintain a ‘soft’ database of motor vehicle valuation reports for
quick access by clients.
·
Deal with customer complaints relating to valuations promptly.
·
Engage clients whenever there are disputes between the valuations
and pre-accident values.
·
Advise the Manager on any new trends in vehicle values.
·
Verify details of the technical request.
·
Ensure safe custody of the vehicle documents during the valuation
exercise.
·
Physically carry out inspection of the motor vehicles and record
the relevant data.
·
Ensure professional technical reporting and computation of the
assessed values.
·
Ensure good housekeeping.
Requirements
·
Diploma in Automotive Engineering
·
CoP in insurance will be an added advantage
·
At least 3 years’ experience preferably in a reputable valuation
firm
·
2 years’ experience in motor vehicle valuation/assessment.
·
Holder of a clean driving license with at least 2 years driving
experience – “ BCE”
·
Hands on experience in motor vehicle repair.
Essential Competencies
·
Exercise high levels of professionalism and integrity in executing
the duties.
·
Gather comprehensive information to support decision making.
·
Apply specialist and technical expertise on the role.
·
Good report writing skills.
·
Excellent communication skills.
·
Excellent interpersonal / customer handling skills.
·
Ability to build relationships with our clients.
·
Follows procedures and policies; keeps to schedules, demonstrates
commitment to the organization; complies with legal obligations and safety
requirements of the role.
How to Apply
If you believe you are a team player and would be a valuable
resource to team of dedicated professionals, send in your cover letter and CV
to jobs@aakenya.co.ke by 29th June
2018 before close of Business.