Customer Service Representative
Locations: Nairobi
Responsibilities
Qualifications
Locations: Nairobi
Salary: 30,000/-
Summary
Our client a manufacturing company seeks to appoint highly
energized, suitably qualified and ambitious individuals to join their
expanding, dynamic and highly motivated team as Customer Service
Representatives.
Responsibilities
·
To provide excellent customer service in sales and after-sales
situations
·
To respond to general customer inquiries and complaints in a
timely manner and to resolve issues to satisfaction of customer based on company
policy
·
To project a professional company image
·
Answer phone calls in a professional manner
·
Accurately respond to questions and assist customers with product
information
·
Assist customers with their billing and payments needs
·
Maintaining a professional appearance, behavior, and conduct
·
Effectively work with peers in a team focused environment
·
Perform other duties as required
Skills and Competencies:
·
Time management
·
Resulted -orientation of adjectives
·
High implementation capability
·
Good problem analysis and problem solving skills
Work related capability:
·
Good (verbal and written) communication skills and Interpersonal
Skills
·
Ability to maintain confidentiality
·
Work effectively to support various levels of management.
·
Good social fit within the region of operation
Qualifications
·
Bachelor’s degree or Diploma
·
Some training in Customer Service is key
·
Fluency in English and Swahili
·
Prior customer service experience preferred
How to Apply
Qualified candidates to forward CVs stating their experience,
qualifications and skills to jobs@britesmanagement.com
Only the shortlisted candidates will be contacted