Our client, a health insurance
company is looking for Amharic Speaking Customer Service
Representative.
Your Job
·
You address our clients’ questions
with expertise and empathy by e-mail and telephone. These questions may
involve policy content, eligibility, hospital admission procedures, the
reimbursement of submitted claims.
·
You organize the in- and outflow of
all incoming communication with special attention to the quality of the
messages and to the response times.
·
You make sure that hospitals
worldwide receive all necessary documents for a plan member’s admission within
the best possible terms.
·
All of these tasks are performed in
English or Amharic.
·
You may occasionally visit our
clients in Ethiopia to be available for members with specific questions and to
build up a relationship of trust with the contact persons of the organisations.
Your Profile
·
You have a bachelor or master degree
or equal through experience.
·
You have active knowledge of English
and Amharic. Knowledge of an extra language is an asset.
·
You are strong in communication.
·
You are service-minded.
·
You work accurately and you do not
mind working with tight deadlines.
·
You have a strong sense of
responsibility.
·
You can easily handle procedures
regarding document verification.
·
You can easily work with several
software applications simultaneously (PC, mainframe, multimedia, etc.).
·
You like to work with numbers.
·
You handle confidential information
in a discrete manner.
·
You work autonomously but also enjoy
working as part of a team.
·
You like to take initiative.
Our Offer
·
A challenging job in an international
environment.
·
A permanent contract.
·
An interesting salary and an
attractive social plan.
Applications
Interested candidates who fully meet
the above requirements should send their applications along with a
detailed CV indicating current and
expected salary and their daytime contact and position on the subject to headhunterkenyaltd@gmail.com
Only shortlisted candidates will be
contacted.
We do not charge any fees for
receiving and reviewing applications or for interviews.
Deadline: 25th June 2018
