Job Vacancy: Customer
Service Attendants
Location: Nairobi
Location: Nairobi
Our client is a Dry Cleaning and
Laundry solutions retailer that offers each customer the best possible service,
quality and value.
They are looking to recruit
self-motivated Customer Service Attendants to support their stores by providing
the ultimate customer cleaning experience.
Duties and Responsibilities
·
Responsible for ensuring, fast,
friendly, and accurate processing for all customer interactions. The Service
Attendant commits to delivering an over and beyond customer experience while
driving store volume/sales.
·
Responsible for supporting the
customer experience department in receiving customer feedback, process
improvement and follow up to resolution, which may include liaising with the
customer experience team leader, workshop team leader, scheduling deliveries
and taking the steps necessary to ensure that each customer’s cleaning
experience meets the customer’s approval.
·
Responsible for supporting Store
Inventory processes, which may include exposure to workshop procedures and
processes.
·
Maintain an awareness of laundry
store events and services knowledge in order to assist customers.
·
Assist customers with a variety of
transactions providing a positive and friendly experience.
·
Ability to diffuse challenging
customer situations and provide resolution in a timely and effective manner.
·
Demonstrate proficiency in all
technologies used in the store environment and have ability to troubleshoot.
·
Build positive team relationships
throughout the store to help inspire trust and team work to achieve desired
results.
·
Ensure store cleanliness, security
and privacy of customer information.
·
Demonstrate openness to change,
including the ability to learn new technologies quickly and the flexibility to
adapt to new working environments.
Qualifications and Experience
·
Diploma in customer service or related
field.
·
2 years retail store experience/
customer facing store experience
·
Ability to communicate clearly and
professionally with customers and co workers
·
High level of accuracy, attention to
detail and strong problem-solving skills
·
High level of ownership,
accountability and initiative
·
Ability to prioritize multiple tasks
in a fast-paced environment
How to Apply
CLICK HERE to apply
online on or before close of business 18th May 2018.
NB: Flexi Personnel does not charge candidates for job
placement.
