Flexi-Cashiers
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Flexi-Cashiers positions for one of our clients.
Responsibilities
Requirements
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Flexi-Cashiers positions for one of our clients.
Employment type: Temporary when needed.
Age: 40 years and above
Salary: 2,000 per day
Responsibilities
·
Dispense and receive physical cash, cheques, drafts and other financial
instruments over the counter to walk-in primarily retail banking customers.
·
Before processing each transaction, verify that all the required
information for the transaction is accurate and complete in accordance with the
banks procedures (for example when cashing a cheque, verify the date, bank
name, customer’s ID and validity of the cheque, check amount number and amount
in words agree, that customer has sufficient funds and any other prevailing
requirements/guidelines that are applicable as per the procedure. ). Refer any
concerns to the Team Leader Cash or Operations Officer for follow-up and
decision-making on whether to proceed.
·
Refer any transactions in excess of teller limits to the next
level for authorization.
·
Capture all transactions on the bank’s system and ensure that all
transactions are properly authorized before processing.
·
Carefully counts all cash received or dispensed to ensure that
errors are avoided. Barclays has a zero tolerance policy for teller errors and
appropriate action will be taken, which may include formal disciplinary
procedures.
·
Assist by guiding customers to correctly complete transaction
documentation such as deposit or withdrawal slips to ensure accuracy and
completeness of these documents.
Customer Service:
·
Provide advice to customers on the cash process to ensure the
smooth flow of transactions.
·
When directly receiving customer enquiries, attempt to resolve the
enquiry at the first instance by using the bank’s systems. Only escalate to the
Branch Manager or Branch Operations Manager or ask the customer to speak to an
a Senior Official when all other efforts have been exhausted to resolve the
customer’s request.
·
Explain the banks procedures, security requirements (such as the
requirement to provide sufficient ID when transacting) as well as services to
customers.
·
Inform customers of the value of using the Customer Feedback
system, including explaining to customers how the bank uses their feedback to
improve service.
·
Identify sales leads through reviewing income levels on customer
statements, questioning customers when they mention specific needs, and
referring any new leads to the relevant official as may be guided by the Line
Manager.
·
When specific sales campaigns are running in the branch, explain
the campaign details in brief to customers, and direct them to the relevant
official or further information Controls
·
Reconcile own till cash as per policy requirements as well as when
cash is restocked or repatriated during the day. (current procedures should
apply at any given time).
·
Open and close tills according to the bank’s procedures, including
physically securing the till according to requirement set out (e.g. physically
chaining the till).
·
Throughout each day advise the Cash/ATM Custodian when teller cash
limits are reached to enable them to restock or repatriate cash.
·
Ensure that all transaction records are kept meticulously and in
accordance with bank procedures. Make such documents available for
review/control purposes when required.
Technical skills / Competencies
·
Excellent numeric skills including meticulous attention to detail
·
Excellent communication skills especially verbal
·
Listening and questioning skills
·
Good keyboard skills, especially on the numerical side.
Requirements
·
High level of working knowledge of all the Bank’s products,
procedures and policies
·
Understanding of Branch operations
·
High school diploma with Math and English passed at a higher grade
Preferred
·
Some knowledge of competitive products and processes
·
Relevant diploma and degree
·
Some experience in dealing with large amounts of cash in a
retail environment
·
1-2 years’ experience in a banking hall environment either as
cashier or inquiries
·
Branch Operations experience
How to Apply:
If you believe your career objectives match this exciting
position, please forward your application and detailed C.V stating your current
position, remuneration, contact details by 3rd June 2018 to the Sheer Logic
Management Consultants E- Mail: recruitment@sheerlogicltd.com clearly
marking – “Flexi-Cashiers”.
Only short-listed candidates will be contacted. Our Client is an
Equal opportunity employer.