Accountability Officer
REF: AO-04-2018
To ensure that CARE earns the trust and respect of those we are
serving, we need to be sure that we are being accountable to them. By improving
accountability, we also improve the quality and performance of our response in
meeting essential needs and so achieve greater impact.
Responsibilities
Qualifications
REF: AO-04-2018
Closing date: 27 Apr 2018
CARE’s committed to meeting international standards of quality and
accountability when responding to emergencies. Responding to humanitarian
crises means that CARE staff may potentially exercise significant power over
stakeholders, particularly affected communities.
The overall objective of the position is to ensure CARE’s
accountability system in its Refugee Assistance Program (RAP) is working as
required, all the stakeholders are aware of it and the system is in use.
The position will be key in supporting CARE RAP at the camp level
in its efforts to strengthen quality and accountability. In addition as a
member of Program Quality & Learning Unit (PQLU), participate in Monitoring
and Evaluation of the Refugee Assistance Program.
Responsibilities
Plan and organize information sharing and strengthen the
complaint and feedback mechanisms
·
Take lead in the management of the Complaints and Feedback
Mechanism for all CARE projects/programs in Dadaab.
·
Take lead in disseminating CARE’s Accountability Framework and
Policy.
·
Address all the complaints received through the various available
channels (hotline/SMS, email, focal point persons, suggestion boxes etc.) while
respecting ethical and professional behaviour in accordance with CARE’s
standard operating procedures and guidelines.
·
Document all feedback received from the response mechanism,
including actions taken into CARE’s approved databases.
·
Maintain the organisation’s commitment towards Humanitarian
Accountability Partnership (HAP) standards especially in regards to information
sharing, beneficiaries’ participation, complaints and response mechanism.
·
Ensure that the Complaint and Feedback Mechanism is known by the
refugee community by doing weekly field visits and liaising with refugee
leaders and different groups in the community, men, women, children, people
living with disabilities etc.
·
Review and register complaints daily in collaboration with the
Refugee community workers in PQLU office in all the camps and ensure they are
appropriately referred for follow up. Perform the investigations where
necessary and give feedback to the beneficiary/complainant.
Learning and improvement of the CARE quality and accountability
initiatives, capacity development.
·
Conduct regular field visit and group discussion to explain and
discuss with the beneficiaries CARE’s information sharing tools and Feedback
and Complaint Mechanism and propose changes as appropriate based on feedback
provided.
·
Identify opportunities to work collaboratively across agencies
where appropriate, to share ideas, experiences, successes and challenges.
·
Contribute to further developing CARE Staff shared vision of the
importance of quality, accountability and impact assessment at the camp level.
Reporting on the Complaints & Feedback Mechanism
·
Update on a daily basis in the complaints & feedback database
all the complaints and feedback received, from all the channels available for
use by the beneficiaries.
·
Develop and submit reports and recommendations to the concerned
sectors.
·
Follow-up and review case status progress related to the internal
cases referred to the sectors.
·
Produce weekly and monthly reports to be shared with all relevant
CARE staff that respects the confidentiality of the claimants; contribute to
the analysis and the identification of trends in complaints and problems being
raised by the refugees.
As a member of PQLU ensure Monitoring & Evaluation of
projects/program.
·
As part of the PQLU team, participate in processes of review and/or
development of M & E systems and tools.
·
Collect quantitative and qualitative project progress data on
output/results indicators as defined in the project agreements.
·
Engage in spot checks and process monitoring to track results
(output, outcomes and impacts).
·
Participate in providing feedback on project management to the
program sectors and track necessary changes in strategies, approaches, and
activities by the respective program sectors.
·
With the PQLU team and the specific sector, give input in the development
of TORs for project evaluations and participate in the evaluations.
·
Ensure timely documentation, publication and sharing of lessons
learned and successful approaches adopted by the program with various
stakeholders.
·
Participate in capacity building of program staff and PQLU
incentive staff on Monitoring and Evaluation.
Provide support in Project/Program Development
·
Contribute to design and development of new projects/program
concepts and proposals.
·
Participate in reviewing project proposals, especially results
frameworks, to ensure compliance with the donor requirements and program
standards.
·
As a member of PQLU, monitor the reporting schedule for the
deadlines of the various reports to donors as agreed in the donor contracts and
agreements. Ensure the deadlines are adhered to for onward submissions of
reports.
·
Participate in reviewing donor and internal reports and ensure
authentic data and information has been presented by the program sectors
through verification on sources of data, methods of data collection,
reliability/consistency of information and probability of results being
delivered.
Working Conditions:
The position is based at Dadaab Main Office (DMO) with frequent
movements to Dagahaley, IFO and Hagadera camps as well as any other extension
camps and programme sites. Dadaab is a none-family working station. Hot weather
is prevalent throughout the year with limited basic amenities. Road movement
within the camps and to and from Garissa must be under police escort (scheduled
and special convoys). The incumbent must strictly adhere to security
instructions all the time including, but not limited to radio communication. It
is a six days work station with a compensatory time off (CTO) according to CTO
policy. The incumbent will be required to travel to Nairobi office and perform
official responsibilities on need driven basis.
The holder shall reside in the CARE compound while executing
official duties and shall obey and adhere to residential compound regulations.
Qualifications
·
Bachelor’s degree in Social sciences, Development Studies or any
other Monitoring, Evaluation, Accountability and Learning (MEAL) related field.
·
3 years’ experience in development and/or humanitarian work with
an international organization,
·
Experience in settings of implementing Humanitarian accountability
practices.
·
Certificate:
Monitoring and Evaluation
Competencies
·
Ability to use MS Office packages including MS Word, PPT, Excel,
Access
·
Demonstrate skills and experience in utilization of mobile data
collection tools (ODK, KOBO etc), data analysis and management software.
·
Ability to work in a team and coordinate team initiatives
·
Good knowledge and understanding of the NGO environment including
programme administration and management.
·
Very good knowledge and experience in programme design,
implementation and monitoring and evaluation
·
Excellent leadership, training and facilitation skills.
·
Excellent knowledge in written and spoken English. Excellent
writing and reporting skills.
How to
Apply:
For more details/to submit your application, please visit our
careers page at http://www.care.or.ke/index.php/aboutcare/current-carrers
Only short listed candidates will be contacted.
CARE is
an equal opportunity employer and promotes gender equity. Canvassing will lead
to automatic disqualification.
CARE International in Kenya does not charge a fee at any stage of
the recruitment process.
Qualified Female candidates are highly encouraged to apply.CARE
has a commitment to gender, equity and diversity in our workplace and
operations. CARE respects and values diversity and does not discriminate on the
basis of race, sex, gender identity, sexuality, ethnicity, age, disability,
religion or politics. This is reflected in our recruitment decisions which are
made entirely through a transparent, merit-based selection process.
All CARE staff are required to comply with the Code of Conduct and
Prevention of Sexual Exploitation and Abuse (PSEA) policies. CARE is committed
to protecting the rights of the communities whom we serve, and therefore
reserves the right to conduct background checks and other screening procedures
to ensure a safe, dignified work environment.