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Customer Service Executive Job in Kenya

Job Vacancy: Customer Service Executive

Roles & Responsibilities
·         In charge of Pre – Dispatch inspection.
·         Analyzing customer complaints
·         Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause, draft complaints report.
·         Follow up customer complaints

·         Carry out training on products to handlers – shipping, sales, outlets (Agents, Modern Trade, Institutions, etc.)
·         Carrying out market/Customer audits
·         Participating in internal and external audits (suppliers’ audit)

·         Analyzing market (Competitors) samples.
·         Any other duty assigned.
·         BSc or Diploma in Food Science & Technology, Dairy Science or any Business related Course.
·         At least 4 – 6 years’ experience in FMCG in Customer Service
·         Experience in dealing with customers – handling complaints, complements and training
·         Fluent in both English and Kiswahili
·         Strong and resilient
·         Ability to work with minimal supervision.
If you meet the above requirements, send your CV to on or before 27th April, 2018 clearly indicating ‘Customer Service Executive’ on the subject line

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