Job Vacancy: Customer
Service Executive
Roles & Responsibilities
Roles & Responsibilities
·
In charge of Pre – Dispatch
inspection.
·
Analyzing customer complaints
·
Identifies trends and tendencies with
respect to lot, product and type of complaint and determines the cause, draft
complaints report.
·
Follow up customer complaints
·
Carry out training on products to
handlers – shipping, sales, outlets (Agents, Modern Trade, Institutions, etc.)
·
Carrying out market/Customer audits
·
Participating in internal and
external audits (suppliers’ audit)
·
Analyzing market (Competitors)
samples.
·
Any other duty assigned.
Requirements:
·
BSc or Diploma in Food Science &
Technology, Dairy Science or any Business related Course.
·
At least 4 – 6 years’ experience in
FMCG in Customer Service
·
Experience in dealing with customers
– handling complaints, complements and training
·
Fluent in both English and Kiswahili
·
Strong and resilient
·
Ability to work with minimal
supervision.
If you meet the above requirements,
send your CV to recruitment@jantakenya.com on or before 27th April, 2018
clearly indicating ‘Customer Service Executive’ on the subject line