Customer Service Executive
Job Description
Roles & Responsibilities
Requirements
Job Description
Roles & Responsibilities
·
In charge of Pre – Dispatch inspection.
·
Analyzing customer complaints
·
Identifies trends and tendencies with respect to lot, product and
type of complaint and determines the cause, draft complaints report.
·
Follow up customer complaints
·
Carry out training on products to handlers – shipping, sales,
outlets (Agents, Modern Trade, Institutions, etc.)
·
Carrying out market/Customer audits
·
Participating in internal and external audits (suppliers’ audit)
·
Analyzing market (Competitors) samples.
·
Any other duty assigned.
Requirements
·
BSc or Diploma in Food Science & Technology, Dairy Science or
any Business related Course.
·
At least 4 – 6 years’ experience in FMCG in Customer Service
·
Experience in dealing with customers – handling complaints,
complements and training
·
Fluent in both English and Kiswahili
·
Strong and resilient
·
Ability to work with minimal supervision.
How to Apply
If you meet the above requirements, send your CV to recruitment@jantakenya.com on
or before 27th April, 2018 clearly indicating ‘Customer Service Executive’ on
the subject line