Job Title: Customer
Care Officer
Reports To: admin Manager
Reports To: admin Manager
Main Purpose of the Job (Job
Summary): A customer care officer is the
primary point of contact between a business and its customers. If customers
want to place an order, find information, get advice, return a purchase or make
a complaint, they will invariably talk to a customer service officer.
Main Responsibilities
·
Making sure every customer who comes
through the door leaves happy,
·
Provides help and advice whenever
they can.
·
Answering queries and offering
information,
·
Involves a lot of interaction with
the general public (as well as with colleagues) .
·
Keep up-to-date with all the latest
products and promotions so you can explain it to customers who may be
interested.
Job Requirement
·
At least Diploma holder in Customer
Service/ business Admin/ business management or related course.
·
Customer service experience
·
Proficiency in computer skills
·
At least 2 years’ relevant working
experience
·
High degree of integrity, a team
player with effective communication skills
·
Knowledge of customer service
principles
·
Ability to interact at all levels.
·
Ability to handle pressure.
·
Confidence and self-assurance.
·
Excellent planning and organizational
skills.
·
Utalii graduate an added advantage
If qualified send CV only quoting the
job title on the subject (CUSTOMER SERVICE OFFICER) to jobscglltd@gmail.com OR
italglobaljobs@gmail.com stating the expected salary.
Only the shortlisted candidates will
be contacted.